Customer reviews of Homeose.fr

Good day to you,
To be factual, you placed an order on 02/08/2024. On the site, the announced delivery time (on the product sheet, then in the basket BEFORE you validated) was 8 to 10 days, as the product was awaiting restocking from our supplier. This information was perfectly clear on the site.
You finally received an email confirming your order, still on 02/08, announcing delivery around 12/08.

On 08/06, we shipped your order. Once again, an email is sent to you giving you the tracking link so you can follow the progress of your order.
The parcel finally arrives on 10/08 at the selected relay point. Again, an email and SMS are sent to inform you of this.
I can understand that you were "impatient" to receive your products, but we respected the deadlines announced.
What's more, at no time did you try to contact us by phone or e-mail, which could have saved you a lot of anguish. There are enough comments here about our customer service for you to see that we are perfectly contactable.

I sincerely regret that you have had a bad experience,
Good day to you,
Customer Service

Thank you for your positive review of Homéose.fr! We're delighted you like our products. Please do not hesitate to contact us should you require any further information. We hope to see you soon on our site.

Thank you for your positive review of our website Homéose.fr. We are delighted that our quality and original products meet your expectations. We will continue to do our best to satisfy you. Please do not hesitate to contact us should you require any further information about our products. Thank you again for your trust and support. We look forward to seeing you again on our site!

I am delighted to read that you are very satisfied with our website Homéose.fr. We are constantly listening to our customers and doing our best to offer a quality service. If you have any suggestions for improvement, please let us know. Thank you for your 4/5 rating!

Hello Claude,

We would like to thank you for your review and your 4/5 rating of our website Homéose.fr. We are sorry that some items purchased are too large. We will pass this on to our team to improve our service. We are also sorry for the delay in delivery caused by La Poste. We hope this will not prevent you from continuing to order on our site. Please do not hesitate to contact us should you have any further queries. Thank you again for your confidence.

The Homeose.fr team

Thank you for your positive review of our Homeose.fr website. We are delighted to have been able to meet your expectations. Please do not hesitate to contact us should you require any further information about our products. Thank you for your trust and for your 4/5 rating!

Hello CHRISTINE,

Thank you for your feedback on our website Homéose.fr. We are sorry to hear that you are experiencing a problem with the Navy Blue Bodysuit you ordered. Please send us a photo of the product so that we can provide you with a satisfactory solution as soon as possible. Thank you again for your trust and loyalty to our brand. Have a nice day.

Thank you very much for your feedback, Bruno! We're delighted that our site is meeting your expectations. Please don't hesitate to contact us if you need any further help or advice on using our site. We'll do our best to satisfy you. Thanks again for your 4/5 rating!

Hello Sir,
I'm sorry that 2 of the products I received are not to your liking.
I understand that 23€ for the return seems expensive, and I share your opinion.
That's why, for several years now, we've been offering all our customers a FREE returns service as part of an exchange.
We communicate extensively on the subject, via our website, and through various channels, because our ultimate goal is the complete satisfaction of our Customers.
I am sorry that you did not inform us of your return, which prevented us from intervening to assist you in this process.
Please do not hesitate to contact our Customer Service if you have any problems.
Christophe - Customer Service

Thank you for your review, Bart. We're delighted that you've enjoyed our Homeose.co.uk site. We will continue to do our best to provide you with relevant and useful information about homeopathy. Thank you again for your 4/5 rating, it means a lot to us. Please don't hesitate to contact us if you have any questions or suggestions. We hope to see you soon!

Hello Patrick, I'm delighted to read that you had a good experience at Homéose.fr and that you found what you were looking for. We look forward to welcoming you back to our store. Thank you for your positive note! Have a nice day."

Good day Sir,
I'm sorry that you found the delivery time too slow.
When you wished to order your product, we informed you via the website that it would take 8 days for the order to be dispatched.
You placed your order on 30/06, for which I thank you. We dispatched your product on 04/07, and it should have been delivered on 06/07, well within the announced delivery time.
Colissimo picked up your parcel on 04/07, and delivered it on 10/07, which does not meet the delivery times guaranteed by La Poste.
After inquiring with their services, here is their reply: "Due to traffic bans on lorries at weekends this summer, parcel delivery times may be extended.
I am deeply sorry for this situation, which is beyond our control, and I apologize for this "extended" delay. We work every day to satisfy our customers, and as such, we contacted you as soon as we became aware of this incident.
Once again, I apologize for this exceptional situation, which does not reflect the daily work of our team, and our usual deadlines.
I remain at your disposal.
Christophe - Customer Service

Thank you Xavier, we are delighted that you appreciate the quality of our products and we are always happy to offer discounts to our loyal customers. Thank you for your positive review!

Thank you very much for your positive feedback on our website Homéose.fr. We are delighted to know that you are always satisfied with your orders and that you like our fast delivery service and our little touches. We do our best to satisfy our customers and hope to see you soon on our site. Thank you again for your trust and loyalty. Best regards. The Homéose.fr team.

Thank you for your positive feedback on our site, Michel. We are delighted to hear that you appreciated the quality of our products and our wide selection. We make it a point of honour to ensure prompt delivery to satisfy our customers. Your opinion is very important to us and we hope to continue to serve you in the future. Thank you again for your 4/5 rating, it's very encouraging for us!

Thank you for your message,
Thank you for your message, and I am sorry that the swimsuit you ordered is not suitable for you.
As far as product details are concerned, there is no mention of a drawstring on the product sheet, and there are no photos showing a drawstring either.
You can request an exchange directly from your Customer Area. This exchange is completely free of charge.
We remain at your disposal,
Customer Service

Thank you for your positive feedback, we are delighted that you are satisfied with your order on our website Homéose.fr. We thank you for your trust and loyalty, and hope to see you soon on our online store. We hope to see you soon!

Thank you for your review and your note. We have taken into account your remark concerning the size indications; this is why on each product sheet we indicate the measurements in cm of waist circumference according to the sizes. We hope that your product will be replaced quickly and that you will be happy with your new size. Thank you for your trust and understanding. See you soon on Homéose.fr!

Thank you for your feedback, Didier. We're sorry to see that our prices have risen for you over the years. However, we would like to assure you that our products remain of very high quality and that we continue to offer promotions to enable our loyal customers to benefit from advantageous prices. As far as manufacturing in China is concerned, we remain very attentive to the quality of our products and work with trusted suppliers to maintain our quality standards. We thank you for your loyalty and look forward to satisfying you for many years to come. Sincerely, The Homéose.fr team.

Thank you for your feedback, Laurent. We're delighted that you liked our T-shirts and we take note of your suggestion regarding the XXL size. We are constantly working to improve the quality of our products in order to better satisfy our customers. Thank you again for your trust and your positive feedback!

Thank you very much for your positive feedback on our website Homéose.fr. Indeed, we are aware that our delivery times can sometimes be a little long, but we do our best to improve this. We are delighted that you are satisfied with your order. Please let us know if you have any other comments or suggestions so that we can continue to improve. Thank you again for your trust and your 4/5 rating.

Hello Sir,
We've spoken about the stock error we've noticed at our warehouse.
I regret this incident, and apologize on behalf of the team.
I sent you an e-mail on this subject on 20/03/2024, but have not received a reply to date.
I will contact you later today to close this incident.
I want you to know that we do everything in our power to satisfy our customers, and this kind of error is very rare. We will continue to work on our procedures in order to improve further.
We remain at your disposal,

Thank you for your review and your positive rating of our website, Homéose.fr. We are happy to see that you did not encounter any problems during your visit to our site. We are continually striving to improve our site to provide the best possible experience for our users. Thanks again and see you soon!

Thank you very much for your positive feedback on our website Homéose.fr. We are delighted that our products, advice and service have lived up to your expectations. Your satisfaction is our priority and we will continue to do our utmost to offer you the best possible service. Thank you again for your confidence, and see you soon on Homéose.fr!

Good afternoon, sir,
I'm sorry you're not happy with the silk t-shirt.
After checking, the product was sent to you in the correct color (off-white); it does not exist in any other color.
Please do not hesitate to contact us again to arrange a return. Exchanges are free of charge.
I remain at your disposal,

Hello Mr Stapp,
I'm quite astonished by your message, since right from the product sheet (i.e. well before the purchase), the shipping time is specified for each item. I'd even go further and say that this information is available on every size of every product.
This information is shown for every item in your order BEFORE you validate your basket.
It's one thing if you don't see it (even if it's highlighted on the site), but you can't say we're not transparent.
We've communicated or attempted to do so at every stage of your order. That said, with the wrong phone number, it's not easy.
I'm sorry you weren't satisfied with your experience, but please know that we always do our utmost to treat our orders, and our Customers, with the care and loyalty they deserve.
We remain at your disposal,
Christophe

Thank you very much Xavier for your positive review of our website Homéose.fr! We are delighted to know that you are satisfied with our services and we thank you for your loyalty. See you soon on our site!

Thank you for your positive feedback, Bruno! We're delighted to hear that you're satisfied with our Homeose.co.uk website. Please do not hesitate to send us your comments and suggestions so that we can continue to improve our service. See you soon on Homéose!

Thank you for your positive review of our website Homéose.fr. We are delighted to know that you are satisfied with our services and that you consider us to be an excellent, reliable and efficient supplier. We will continue to work hard to maintain this level of customer satisfaction. Thank you for your confidence and we look forward to seeing you soon on our Homeose.co.uk website.

Thank you for your review, we are delighted that you are satisfied with our product. We are sorry for the delay in receiving your order, we are doing our best to reduce this waiting time. Your feedback helps us to improve our service. Thank you for your confidence in Homéose.fr.

Thank you for your positive feedback on our website Homéose.fr. We are delighted that you have appreciated the quality of our services and the speed of delivery of your package. We hope to see you soon among our satisfied customers.

Thank you for your positive review of our Homéose.fr website! We're delighted that you like our products and hope to continue satisfying you in the future. Please do not hesitate to contact us if you have any questions or suggestions.

Thank you for your positive feedback, we are glad to know that you appreciate our website Homéose.fr. We strive to provide quality information. Please do not hesitate to contact us should you require any further information.

Thank you for your rating and review of our Homeose.co.uk website. We are aware that pockets can have an impact on the figure, however we do our best to offer quality and comfortable products. We take your comment into account and will do our utmost to improve our products. Thank you again for your positive feedback, it encourages us to keep improving. Best regards.

Thank you for your positive review of our brand! We are delighted that you appreciate the quality of our Addicted underwear. We hope to see you soon on our website Homéose.fr.

Thank you for your positive feedback, Laurent. We're happy to hear that you were satisfied with your order on our website Homéose.fr. We look forward to seeing you among our customers again, and please don't hesitate to contact us if you need any further help or advice. Have a nice day.

Thank you for your positive feedback, we are delighted that our article met your expectations. Don't hesitate to come back to us if you need any further information or advice. Have a nice day!

Thank you very much for your review, Eric. We are very sorry that you were not satisfied with one of our products. Please do not hesitate to contact our customer service department to set up a returns procedure. I can confirm that there is no charge for an exchange.

Thank you very much for your positive review, Claude. We appreciate your support and look forward to providing you with an even better experience on Homéose.fr.

Thank you for your positive review, Lambert. We're delighted you enjoyed Homéose.fr.