Customer reviews of Homeose.fr

Hello Mr. BAK... A I am very surprised by your message and your bad faith. We have responded to each of your requests, whatever the format. If for you "not having a customer service" is just the fact of answering negatively to a request devoid of common sense and hygiene; then yes, I sign and I validate that we can't do anything. Reminder of the facts: You buy a thong (therefore in direct contact with intimate areas), you say you have worn it, and you want us to take it back ??? No, sir, out of respect for my customers, this is not possible. Now some explanations: When you browse the site, this "exception" to our return policy is clearly indicated on the product sheet by the following red-stamped message: "Important note For hygiene reasons, this item cannot be returned. In case of doubt about the size or the material, please contact us." Moreover, these "sensitive" products are sent in a sealed blister pack with a message on the product informing you a second time of this exception, and adding that as long as the product is not unsealed, it is "returnable. Finally, I invite you to reread the T&Cs received with your order in which it is stated; "Limitation of the right of withdrawal: For hygienic reasons, the thongs (underwear, bodysuit) can be taken back or exchanged only if they have not been unsealed." ... So I think I can't be any clearer! I'm glad you said "In any case never again..." because we obviously don't have the same hygiene values. Good continuation to you. Christophe - Manager

Hello Sir, To be clear, when you placed your order, you selected a collection point. In accordance with this request, we have sent your order to this collection point. Chronopost has delivered the parcel to the requested pick-up point, automatically, without any additional intervention on our part. When your parcel was delivered, you contacted us, and this collection point was no longer convenient for you. Our customer service offered you to move the collection point to another one that would be more convenient for you. You refused and simply asked for a refund, which we did as soon as the package was returned. I am therefore surprised by your judgment, and especially, I do not see how we could have satisfied you better when we have respected the terms of your order from beginning to end. So, I am willing to question myself, we do it regularly, but it requires the goodwill of both parties. Obviously, we have hit a wall here. It's a shame! Good day, Sincerely, Christophe

Hello, Thank you for your appreciation. We are delighted that you are satisfied with the product you ordered, and with the speed of our FREE 24 hour delivery in a Chronopost relay. I hope @ soon for the 5th star ;-) Christophe

Hello, Thank you for your comment, and happy to see you again! Do not hesitate to contact us if you have any doubt about a size or a material; we are here to answer your questions and also to advise you. Remaining at your disposal, Christophe

Hello, What to add to your comment, except a big THANK YOU. We will do our best to do as well next time (... and maybe get the fifth star). Good day, Christophe

Hello, Thank you for taking a few minutes of your time to respond to this review. We strive to be as accurate as possible in our product descriptions, in the detail and quality of the photos we publish. However, there are still efforts to be made to deserve the 5 stars, according to you; it is noted. Wishing you a Happy Easter, Sincerely, Christophe

Hello, Thank you for your order and for having spent a few minutes to this evaluation. Don't worry, our team is regularly setting up commercial operations to allow you to enjoy your favorite collections at mini prices ;) While waiting for our future operation, do not hesitate to consult the promotion section of our store. I wish you a nice day, See you soon on homeose.fr Sincerely Johann - Customer Service

Hello, rest assured that our team is ready to assist you in your selection. Also and if need be, do not hesitate to contact us by mail or phone. We will accompany you with great pleasure. Thank you for your order and the time spent on this evaluation. Take good care of yourself, Sincerely Johann - Customer Service

Hello, Thank you for your order, your loyalty and this evaluation which only encourages our team to continue :) We hope to see you soon on homeose.fr Take good care of you, Sincerely Johann - Customer Service

Hello, Thank you for your order and your evaluation which goes straight to the point and which only encourages our team to continue. We look forward to seeing you soon on homeose.fr Take good care of yourself, Sincerely Johann - Customer Service