Customer reviews of Homeose.fr

Hello Eric,

We understand your disappointment regarding the delivery time and we are sorry about that. We thank you for your feedback on the quality of our items. Please feel free to contact us privately so that we can discuss your experience and find a solution together.

Best regards,
The Homéose.fr team

Hello Bart,

Thank you for your feedback and we are pleased to hear that your order went well. We take note of your comments regarding the speed of delivery and tracking, as your satisfaction is our priority. Please feel free to contact us privately to discuss your experience in more detail.

Best regards,
The Homéose.fr team

Hello Aurélien,

Thank you for taking the time to share your experience. We are sorry to hear that you did not receive the expected information regarding your order.
I cannot find any trace of a message or a call regarding your order.
That said, when you made your purchase, a delay of 10 to 15 days was announced for shipping, and this delay was respected as your order arrived in 10 days.
I remain at your disposal if needed.
Best regards,
The Homéose.fr team

Hello Victor,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We are constantly working to improve our delivery times and appreciate your feedback which helps us to progress. Please feel free to contact us directly for any questions or assistance.

Best regards,
The Homéose.fr team

Hello Antoine,

Thank you for your feedback. We are sorry to hear that you have not yet received the second part of your package. We invite you to contact us directly so that we can take the necessary steps to resolve this issue as soon as possible. Your satisfaction is our priority.

Best regards,
The Homéose.fr team

Hello Cécile,

Thank you for taking the time to share your feedback. We understand your situation regarding the return of your item. To assist you better, we invite you to contact our customer service, who will be happy to help you process your return and refund request.

Best regards,
The Homéose.fr team

Hello Christian,

Thank you for taking the time to share your feedback. We are sorry to hear that the delivery time did not meet your expectations. Your feedback is valuable and we are working to improve this aspect. We hope to provide you with a better experience on your next order.

Best regards,
The Homéose.fr team

Hello Sir,
Thank you for your order, and for the time you took to respond to this survey.
Before you placed your order, a 10-day restocking time was communicated to you.
I understand that you found this delay long, but we respected it.
We are working to offer you an ever-growing selection, and we strive to deliver to you as quickly as possible. However, we are subject to the manufacturers' delays.
I apologize for the inconvenience caused, and we remain at your disposal.
The Homéose team

Hello Didier,

Thank you for taking the time to share your experience. We are sorry to hear that your order did not meet your expectations and we understand your frustration. Your satisfaction is our priority, and we will do everything we can to resolve this issue quickly. We invite you to contact us directly to rectify the incomplete shipment.

Best regards,
The Homéose.fr team

Hello Loïc,

Thank you for your feedback. We understand your frustration regarding the delivery time and we apologize for this inconvenience. Your satisfaction is our priority, and we are working tirelessly to improve our services. We hope to provide you with a better experience in the future.

Best regards,
The Homéose.fr team

Hello Sir,

The item in your order was indeed labeled "In stock - Delivery within 10 days".
Indeed, it was a product sold at 50% off, which we had to retrieve from our secondary warehouse.
This information was provided to you on the product sheet, in the summary of your cart, well before processing your order.
You therefore ordered with full knowledge of the facts.

I see that you were delivered within the announced time frame.
Remaining at your disposal,
Customer Service

Hello Mr. B,
Thank you for taking the time to respond to this satisfaction questionnaire following your order.
I take note of the fact that you found the delay too long. It is true that with the public holidays in May, and the associated long weekends, some shipments have taken longer than usual, and I sincerely apologize for that.
We work every day to satisfy our customers, and we will discuss with our carriers how to shorten these few days of waiting when there are long weekends.
We remain at your disposal,
The Homéose team

Good day to you,
Thank you for taking the time to complete this satisfaction survey.
We were indeed 1 day late in shipping your order, and I apologize for this delay beyond our control.
You requested a refund for the product concerned, and we did so immediately, without further discussion.
Customer satisfaction is our daily goal. We obviously failed to do so with you, and I regret this.
I remain at your disposal,
The Homeose team

Hello,
Thank you for taking the time to give us your feedback on your latest order.
Concerning the delivery times you mention, they are written on each product, according to the size you select; then, they are reminded before the validation of your basket, in the summary.
In your case, the delivery times have been respected.
If you have any suggestions on how we can make the information more visible, please do not hesitate to contact us again.
Customer information and satisfaction are very important to us.
I remain at your disposal,
Thank you again for your orders,
Christophe - Customer Service

Hello,
As we have explained to you on several occasions by telephone and by email, Eminence is currently experiencing difficulties in honouring and delivering orders placed by its retailers.
As we have proposed, we can proceed with a refund on this undelivered product. You have told us that you would like to wait, so we are regularly contacting Eminence for this product.
We remain at your disposal.
The Homeose team

Good day to you, sir,
I'm sorry that you found the delivery too long.
When you saw the products you selected, they were stamped with 8-10 days delivery. You were reminded of this before validating your basket.
Nevertheless, you placed your order on 27/09. We dispatched it on 03/09, i.e. 6 days later, thus fulfilling our commitment.
We strive to deliver to our customers as quickly as possible and to keep them informed at every stage of the ordering process, even before you place your order via the product sheets.
That said, we work hard every day to improve things, and the vast majority of our orders are dispatched the same day, as you can see from the various customer reviews.
I remain at your disposal should you need me,
The Homeose team

Hello,
I'm sorry that the Modus Vivendi products did not give you complete satisfaction.
As your order was delivered several months ago, we can arrange a return for after-sales service.
Please do not hesitate to contact our Customer Service Department to arrange this.
Please send us photos of the products in question so that we can forward them to the manufacturer.
I remain at your disposal,

Thank you for your order and for having spent a few minutes on this evaluation.
I am sorry to read that your package arrived in conditions that do not seem to be optimal and apologize for this incident beyond our control, fortunately exceptional.
I hope that the article received is intact and that you are fully satisfied with it.
I also inform you that I have forwarded your remarks to our partner. I wish you a pleasant weekend, Sincerely Johann - Customer Service

Hello Mr. Morin, Indeed, there was an error on the product sheet transmitted by the manufacturer which mentioned buttons whereas these jeans are in fact equipped with a zipper. We have just modified the sheet of this product in both colors on our website, so that they reflect reality. Thank you for your vigilance. I remind you of course that you can contact our customer service at 0805.69.21.21 (FREE number from a landline or a mobile) to proceed to an exchange or a refund. Remaining at your disposal, Christophe -

To summarize your order: - you placed your order on Sunday 28/04/2019 at 5:38 pm - your order was prepared and shipped on Monday 29/04/2019 at 10:50 am, and a tracking link was then sent to you by email.
- the delivery of your order took place on Friday 03/05/2019 in the morning, and was carried out by your letter carrier. Between the moment when we sent your order, and the moment when you were delivered, there was a public holiday (May 1st); which lengthened the 48 hours deadline announced and generally noted by the Post office, but which is logical considering that many people do not work on public holidays.
I am sorry that you had to undergo this additional delay to receive your parcel. Know that we always do everything to make sure that our customers receive their order as soon as possible, but that we are dependent for that on our partner La Poste. I thus present to you, in the name of La Poste, all our excuses for this incident independent of the will of Homéose. Do not hesitate to come back to our Customer service if you need additional information.

Hello Sir, I take note of your opinion and thank you for sharing your experience with us. That said, please note that the prices charged on our store are in the low range of prices recommended by the brands. For information, the product you bought is 70€ on the brand's website. To this, you should have added 10€ for shipping, which would have cost you 80€ in total. So I must admit that I'm a bit surprised that, selling it to you at 56€ (with free shipping), you think our price is too high". If I take my calculator, you paid 30% less... As for the "stingy" gift, it is not a gift, but a small attention (candy) that we allow ourselves to add in the packages. I note that the sweets are not to your taste. The customer service remains at your disposal if you have any other questions.

Hello, Thank you for taking the time to respond to this review.
As indicated we are waiting for a return from the carrier.
It is difficult for us to answer precisely without a direct exchange. You will be contacted as soon as possible.
Rest assured, we have never left a customer in the lurch in this situation.
Sincerely, Bruno - Customer Service 0 805 69 21 21

Hello Acheteur Vérifié, thank you for your feedback on our website Homéose.fr. We are sorry that our size guide did not meet your expectations. We will work on improving it to better satisfy our customers. We value your opinion and thank you for sharing your experience with us. We hope to see you soon on our site. Sincerely yours, The Homéose.fr team

Hello Mrs. Van Hingelandt, I am sorry to learn that you received an article which does not suit you. I draw your attention on the fact that you were indeed delivered of the article which you ordered, and in the good size. I invite you to consult the e-mail of confirmation of order which you received before you proceed to your payment. It is well stipulated there that you ordered this product in size XS. The error is human, and at Homéose, we always accompany our customers with loyalty. I thus engaged a procedure of return, so that you can send back this product to us, that we will have a pleasure of re-addressing you in the size which you wish. Remaining at your disposal, Bruno - Customer service

Hello, thank you for your feedback. We are sorry for the delay in your GKWYLZODL#2 order and apologize for any inconvenience caused. We take your feedback into account and will do our best to improve our services and offer you a better shopping experience in the future. Thank you for your understanding. Sincerely, [Your first name] from the Homéose.fr team.

Hello, thank you for your feedback. I am sorry that your order was not delivered on time. We are constantly working to improve our delivery service to provide you with the best possible shopping experience. Please do not hesitate to contact us with any questions or concerns. Sincerely, Christophe from the Homéose.fr team.

Hello, thank you very much for your feedback on our website Homéose.fr. We are pleased that you appreciated our delivery times and the condition of your package. Regarding the sizing issues we encountered, we will do our utmost to improve our product selection in order to offer you a perfect shopping experience. We take your comments into account and hope to be able to satisfy you fully with your next purchase. Thank you again for your confidence. The Homeose team.