Customer reviews of Homeose.fr

Thank you for your order and for having spent a few minutes on this evaluation. The order was placed on Thursday, February 20 at 8:10 pm, handed over to the carrier on Friday, February 21 in the early afternoon and made available at the chosen collection point on Saturday, February 22 in the morning.
In this case Chronopost seems to have kept its promise of a delivery in 24 hours. Being indeed not far away and if the opportunity arises for you, we will welcome you with pleasure in store! I wish you a pleasant weekend, Sincerely Johann - Customer Service

Hello, Thank you for your order and for having spent a few minutes on this evaluation. Your comments allow us to constantly improve our service. Also, and in order to do even better next time, could you please indicate the elements to be improved for a maximum note? I wish you a pleasant week, Sincerely Johann - Customer Service

Thank you for your order, I notice that your order was delivered one day late and we apologize for this incident beyond our control, fortunately exceptional. In this case, we are in contact with the carrier to understand the delay and make sure that, for your future orders, the situation does not occur again. I wish you a pleasant week, Sincerely Johann - Customer Service

Hello, Thank you for your order and for taking a few minutes for this evaluation. You will certainly be charmed by the two items you received.
We look forward to working with you again. Sincerely Johann - Customer Service

Hello, Thank you for your order. Our team is indeed at your disposal in case of need on different channels (chat, email and toll free number) through which we answer all your requests and as soon as possible.
Thank you for this evaluation, Sincerely Johann - Customer Service

Thank you for your order, I am sorry to say that the size you ordered does not meet your expectations. In this case and if you wish it is quite possible to set up a return for the article concerned. Remaining at your disposal, Sincerely Johann - Customer Service

Hello, Thank you for your order.
Each shipment is indeed made with tracking on the day of the order (for orders made before 3:30 pm), allowing you to follow the various stages of delivery.
At the same time, a daily follow up is done by our team to guarantee a timely delivery. I wish you a very good weekend, Sincerely, Johann - Customer Service

Hello, Thank you for your order. I am pleased to inform you that I have associated to your customer area a voucher of the value of the code not taken into account during the finalization of your order. I wish you to make good use of it, Sincerely Johann - Customer Service

Hello, Thank you for your order, if you have any difficulties, please contact us by mail, chat or even by phone at 0 805 69 21 21 (free number from a landline or mobile) so that we can help you with your return request. We welcome you with pleasure from Monday to Saturday, do not hesitate! Moreover, I notice that you have finalized your purchase via paypal. It is therefore also possible to finalize a request for return free of charge via your paypal account. I wish you a good week, See you soon on our store, Sincerely Johann - Customer Service

Thank you for your order and for sharing your experience with us. In order to improve the quality of our service, could you please tell me more about the difficulties encountered with the tracking of your order? We have indeed found no anomaly in the link or the tracking number Colissimo. Thank you for this evaluation, See you soon on our store, Sincerely Johann - Customer Service

Hello, Following your first order, thank you for taking the time to fill in this questionnaire. Your feelings are precious and your opinion seems to contain all the ingredients for a fully satisfied customer. However, I note that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the level of 5/5. I wish you a pleasant week and hope to fully satisfy you again soon, Sincerely Johann - Customer Service

Thank you for having spent a moment for this evaluation. I notice that the after-sales service is perfect, but the note applied indicates the opposite. In order to improve our service, could you please tell me which points you would like to see improved? Thank you in advance, I wish you a very good week. Sincerely Johann - Customer Service

Hello, Thank you for your order and your comments.
I wish you a pleasant week and hope to satisfy you again soon, Sincerely Johann - Customer Service

Thank you for your order and for taking a few minutes to complete our questionnaire. At this time, you can search by department (briefs, boxers, etc.), size, color, or price. In order to help you the best, do not hesitate to contact us by phone (free number from a landline or mobile), email or chat so that we can advise you in your choice.
We are also open to any suggestions for improvements that will allow you to navigate and search more fluidly, do not hesitate! I wish you a very good day, Sincerely Johann - Customer Service

Hello, Thank you for your order.
We try to offer a wide range of products for all tastes and budgets and regularly update our collections. Don't miss any offer or novelty thanks to our newsletter! Thank you for this evaluation, See you soon on our store, Sincerely Johann - Customer Service

Hello, I am happy to see that this first order finalized together by phone has satisfied you.
I wish you a very good weekend, Sincerely Johann - Customer Service

Thank you for your order and for taking a few minutes to tell us about your experience. Each customer opinion allows us to enrich our service and our way of doing things. In order to evolve further and always aim for the 5/5 for your next order, could you please tell us the point(s) you would like to see evolve in the future? I wish you a very good start of the week, Sincerely, Johann - Customer Service

Hello, Thank you for your new order and your loyalty! For your future sixth purchase and in order to satisfy you at best, what is the point that you would like to see evolve to reach a note at its peak? I wish you a good week, See you soon on our store, Sincerely Johann - Customer Service

Hello, Thank you for your order and for taking a few minutes to tell us about your experience.
Each customer opinion allows us to enrich our service and our way of doing things. In order to evolve further and always aim for the 5/5 for your next order, could you please tell us the point(s) you would like to see evolve in the future? I wish you a very good start of the week, Sincerely, Johann - Customer Service

Hello, First of all, I would like to wish you a very happy new year and thank you for this new order. The offer - 20% from two products was indeed valid on the selected items. However, I notice that the promotional code associated with this offer was not filled in during the finalization of your purchase and the discount was therefore not applied.
As an exceptional and commercial measure, I have just associated to your customer area a voucher for the value of the discount that should have been deducted with this offer. This voucher will be used on your future orders. I hope that our team as well as the products received have fully met your expectations and wish you a very good weekend, See you soon on our store, Sincerely Johann - Customer Service

Hello Sir, Thank you for your order. Unfortunately, the carrier Chronopost could not be present when needed for this shipment. That's why we, Homeose, have done everything possible to reassure you by contacting the carrier several times in order to resolve this problem completely beyond our control. I wish you a very nice holiday season. Sincerely Anthony - Customer Service

Hello, Thank you for your order and your comments. I see that you have reserved a star for your future orders. In order to ensure your complete satisfaction, and to always do better, could you please indicate the elements that you would like to see evolve and that would give us a mark at its maximum. I wish you a happy holiday season! Remaining at your disposal, Sincerely Johann - Customer Service

Hello Madam, Welcome to the world of Homéose!
Following this first order, we thank you for your evaluation. :) I wish you a happy holiday season. Sincerely Anthony - Customer Service

Hello Sir, Thank you for your second order on Homéose! I am delighted to see that you are fully satisfied with our services. However, I keep in mind the missing star that invites us to do even better in the future. I wish you a happy holiday season. See you soon on our store Cordially Anthony - Customer Service

Hello Sir, In your first order, we thank you and welcome you to Homéose! Indeed, according to the follow-up of your order, the carrier could not deliver your parcel to your residence because according to him, the address of delivery was incomplete. I see that in the meantime you recovered your order and I hope that the products will bring you whole satisfaction. I apologize on behalf of the carrier for this anomaly, completely involuntary of Homéose. I wish you excellent holidays of end of the year. Cordially Anthony - Customer service

Hello Sir, Thank you for your first order at Homéose! We are convinced that your gift will be a success for the person concerned...
However, I take note of the missing star which, I think, will be present in a future order! :) I wish you a very happy holiday season and I hope to see you soon on our store. Sincerely Anthony - Customer Service

Hello, We are with pleasure the exception that will perhaps make you change your mind about selling on the internet! Know that in case of questioning, we are at your disposal via a free number from a landline as a mobile ( 0 805 69 21 21). I wish you a happy holiday season and hope that once the tree is finished, the star at the top of it will join its 4 sisters for a maximum note. Sincerely Johann - Customer Service

Hello Sir, Thank you for your trust in our team and your loyalty for a few years now. We wish you a happy holiday season. Looking forward to seeing you on Homeose.fr ! Sincerely Anthony - Customer Service

Hello Sir, Customer since a few years already, the team of Homéose thanks you for having placed order on our store. We conclude that you are completely satisfied by our services. However, I keep in mind the missing star, that you surely had to preserve for a future order :) All our team wishes you pleasant holidays of end of the year. Cordially Anthony - Customer service

Hello Sir, The Homeose team works daily with manufacturers to push them to offer large sizes.
Whenever it is possible, we propose each of our products in all the available sizes of the manufacturer.
You can consult the large sizes via the heading "Large Sizes" from the menu by clicking on "Underwear" then "Large Sizes" Do not hesitate to come back to us to know the availability of a particular product. Thank you for your order and I wish you a happy holiday season Anthony - Customer Service

Hello Mister The Homeose team thanks you for having placed your first order on our website! We take to heart all your appreciations which are beneficial to us. I take note of the missing star that you probably kept for your future order ;)
I wish you a happy holiday season! Sincerely Anthony - Customer Service

Hello, Following your first order, thank you for taking the time to fill in this questionnaire. Your feelings are precious and your opinion seems to contain all the ingredients for a fully satisfied customer. However, I note that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the level of 5/5. I wish you a pleasant week and hope to fully satisfy you again soon, Sincerely Johann - Customer Service

Hello Mr. XXXXXXX, Thank you for your order and for taking the time to participate in our satisfaction survey. We have taken into account your comments which will help us to improve in the future. To date, we receive daily new items as well as items being restocked. With several thousand references, the available stock is constantly changing. In order to answer the numerous requests and to guarantee the satisfaction of our customers, a delay of 15 days is announced when an article is no longer available but already on order with the manufacturer. In most cases, the article is already on its way, the delay is thus lower than that initially announced.
For the future and in order to answer your wishes as well as possible, do not hesitate to contact us by e-mail at the address: [email protected] or by telephone to the 0 805 69 21 21 (Free call since a fixed post or mobile) to know the times of restocking. In the present case, do you wish to be informed of the availability of the missing product during the finalization of your order? If yes, please send me the reference of the concerned article. I remain at your disposal for any further details or additional requests. Sincerely, Anthony - Customer Service