The online store Homeose.fr stands out for its extensive selection of quality products, which consistently meets customer expectations. Many customers highlight the effective tracking system and timely delivery, noting that items arrive well-packaged and in excellent condition. The customer service is frequently praised for being responsive and friendly, enhancing the overall shopping experience.
Thank you for your order and for taking a few minutes to tell us about your experience. Each customer opinion allows us to enrich our service and our way of doing things. In order to evolve further and always aim for the 5/5 for your next order, could you please tell us the point(s) you would like to see evolve in the future? I wish you a very good start of the week, Sincerely, Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/01/2020
5th order
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Response from Homeose.fr
Hello, Thank you for your new order and your loyalty! For your future sixth purchase and in order to satisfy you at best, what is the point that you would like to see evolve to reach a note at its peak? I wish you a good week, See you soon on our store, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2020
Very fast delivery. Order well packaged. Easy to use website.
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Response from Homeose.fr
Hello, Thank you for your order and for taking a few minutes to tell us about your experience.
Each customer opinion allows us to enrich our service and our way of doing things. In order to evolve further and always aim for the 5/5 for your next order, could you please tell us the point(s) you would like to see evolve in the future? I wish you a very good start of the week, Sincerely, Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2020
I was attracted by a promotion (-20%) on the site, but the items I ordered were probably not meant to be. I ordered anyway.
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Response from Homeose.fr
Hello, First of all, I would like to wish you a very happy new year and thank you for this new order. The offer - 20% from two products was indeed valid on the selected items. However, I notice that the promotional code associated with this offer was not filled in during the finalization of your purchase and the discount was therefore not applied.
As an exceptional and commercial measure, I have just associated to your customer area a voucher for the value of the discount that should have been deducted with this offer. This voucher will be used on your future orders. I hope that our team as well as the products received have fully met your expectations and wish you a very good weekend, See you soon on our store, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Random and slow delivery tracking (Chronopost one week delay) in this period of end of year damage.
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Response from Homeose.fr
Hello Sir, Thank you for your order. Unfortunately, the carrier Chronopost could not be present when needed for this shipment. That's why we, Homeose, have done everything possible to reassure you by contacting the carrier several times in order to resolve this problem completely beyond our control. I wish you a very nice holiday season. Sincerely Anthony - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Well-stocked site, fast delivery
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Response from Homeose.fr
Hello, Thank you for your order and your comments. I see that you have reserved a star for your future orders. In order to ensure your complete satisfaction, and to always do better, could you please indicate the elements that you would like to see evolve and that would give us a mark at its maximum. I wish you a happy holiday season! Remaining at your disposal, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
Nothing special to report, order time respected
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Response from Homeose.fr
Hello Madam, Welcome to the world of Homéose!
Following this first order, we thank you for your evaluation. :) I wish you a happy holiday season. Sincerely Anthony - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/11/2019
Professional and efficient
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Response from Homeose.fr
Hello Sir, Thank you for your second order on Homéose! I am delighted to see that you are fully satisfied with our services. However, I keep in mind the missing star that invites us to do even better in the future. I wish you a happy holiday season. See you soon on our store Cordially Anthony - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
I did not receive my order. The Post Office did not find my door. I remind you that I filled in my address correctly. I must therefore go to less post office in 48 hours
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Response from Homeose.fr
Hello Sir, In your first order, we thank you and welcome you to Homéose! Indeed, according to the follow-up of your order, the carrier could not deliver your parcel to your residence because according to him, the address of delivery was incomplete. I see that in the meantime you recovered your order and I hope that the products will bring you whole satisfaction. I apologize on behalf of the carrier for this anomaly, completely involuntary of Homéose. I wish you excellent holidays of end of the year. Cordially Anthony - Customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Pretty good
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Response from Homeose.fr
Hello Sir, Thank you for your first order at Homéose! We are convinced that your gift will be a success for the person concerned...
However, I take note of the missing star which, I think, will be present in a future order! :) I wish you a very happy holiday season and I hope to see you soon on our store. Sincerely Anthony - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
price, speed, efficiency, products perfectly conforms no problem I am very satisfied! and I do not buy by principle anything on the internet! so bravo
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Response from Homeose.fr
Hello, We are with pleasure the exception that will perhaps make you change your mind about selling on the internet! Know that in case of questioning, we are at your disposal via a free number from a landline as a mobile ( 0 805 69 21 21). I wish you a happy holiday season and hope that once the tree is finished, the star at the top of it will join its 4 sisters for a maximum note. Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Nothing to say except that the free return is only valid in the case of an exchange.
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Response from Homeose.fr
Hello Sir, Thank you for your trust in our team and your loyalty for a few years now. We wish you a happy holiday season. Looking forward to seeing you on Homeose.fr ! Sincerely Anthony - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2019
I am satisfied
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Response from Homeose.fr
Hello Sir, Customer since a few years already, the team of Homéose thanks you for having placed order on our store. We conclude that you are completely satisfied by our services. However, I keep in mind the missing star, that you surely had to preserve for a future order :) All our team wishes you pleasant holidays of end of the year. Cordially Anthony - Customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/11/2019
Very good but the big sizes are often absent
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Response from Homeose.fr
Hello Sir, The Homeose team works daily with manufacturers to push them to offer large sizes.
Whenever it is possible, we propose each of our products in all the available sizes of the manufacturer.
You can consult the large sizes via the heading "Large Sizes" from the menu by clicking on "Underwear" then "Large Sizes" Do not hesitate to come back to us to know the availability of a particular product. Thank you for your order and I wish you a happy holiday season Anthony - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2019
Good products with good prices, fast and trouble-free delivery.
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Response from Homeose.fr
Hello Mister The Homeose team thanks you for having placed your first order on our website! We take to heart all your appreciations which are beneficial to us. I take note of the missing star that you probably kept for your future order ;)
I wish you a happy holiday season! Sincerely Anthony - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2019
Clear site navigation. Precise information about payment and delivery.
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Response from Homeose.fr
Hello, Following your first order, thank you for taking the time to fill in this questionnaire. Your feelings are precious and your opinion seems to contain all the ingredients for a fully satisfied customer. However, I note that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the level of 5/5. I wish you a pleasant week and hope to fully satisfy you again soon, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/10/2019
Good delivery time, well packaged product.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/10/2019
You have a large choice but no stock. For example it is impossible to order two identical briefs without having a 15 days delay for delivery, it's a bit of a shame. Sometimes it stops you from ordering.
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Response from Homeose.fr
Hello Mr. XXXXXXX, Thank you for your order and for taking the time to participate in our satisfaction survey. We have taken into account your comments which will help us to improve in the future. To date, we receive daily new items as well as items being restocked. With several thousand references, the available stock is constantly changing. In order to answer the numerous requests and to guarantee the satisfaction of our customers, a delay of 15 days is announced when an article is no longer available but already on order with the manufacturer. In most cases, the article is already on its way, the delay is thus lower than that initially announced.
For the future and in order to answer your wishes as well as possible, do not hesitate to contact us by e-mail at the address: [email protected] or by telephone to the 0 805 69 21 21 (Free call since a fixed post or mobile) to know the times of restocking. In the present case, do you wish to be informed of the availability of the missing product during the finalization of your order? If yes, please send me the reference of the concerned article. I remain at your disposal for any further details or additional requests. Sincerely, Anthony - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/10/2019
impeccable as a whole including the delays but the TDF shorts are too large for a size L
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/09/2019
Very fast shipping :)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/07/2019
Huge selection of underwear to satisfy everyone!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/09/2019
Fast, product as advertised, good price...Thanks
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/10/2019
Very good site, very fast delivery, too bad no bathing suit.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/10/2019
Good website, product and delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/10/2019
Perfect and fast service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
fast delivery . I will be back!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
Very good in general The functioning of the promo codes is not always very operational!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/09/2019
Perfect
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/09/2019
it's ok ras
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/09/2019
good presentation
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2019
Fast delivery, competitive prices.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/08/2019
I recommend this site for the quality of these clothes but don't have any worries about returns or anything else, the customer service will always have an answer for everything, whatever you say you are stupid.
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Response from Homeose.fr
Thank you for your positive review of our website Homéose.fr. We are pleased that you have appreciated the quality of our clothing. However, we also take note of your remark about our customer service and will continuously work to improve. We look forward to welcoming you back to our site. Thank you again for your comment and your confidence.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
Fast and smooth, as expected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2019
good no problem to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/08/2019
Lots of choices. But a little too expensive. Fortunately some discounts are possible regularly.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/08/2019
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/08/2019
Very satisfied! Maybe a little slow! Ordered on Friday evening and received on Wednesday! I am 80 kms away! Lol
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2019
Delivery problem: signature required to obtain the package at the office whose opening hours are incompatible with my work. So it took 5 days to get the package on a Saturday morning.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/08/2019
Good contact at the order taking and relevant advice. Quick delivery and products in accordance with my expectations.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/08/2019
very fast delivery
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