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E
Rating: 5 out of 5
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Customer reviews of HOSTENATURA
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 783 published reviews
Summary of reviews
HOSTENATURA consistently delivers fast, reliable service with items arriving in excellent condition and well packaged. Customers highlight fast shipping, sometimes within 24 to 48 hours, and careful packaging that protects products, plus gifts and personalized touches in some orders. Product quality is repeatedly praised across incense, esoteric items, palo santo, and bracelets, with friendly, professional customer service that is responsive and attentive. The overall experience is described as professional, smooth, and satisfying, with many noting repeat purchases and strong recommendations.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 1 out of 5
The product is of very poor quality
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Response from HOSTENATURA
We are sorry that you did not like the product in particular, we always try to work on the best quality in all our products, this is the first complaint we have about the product. If you do not like it, you can return it for free or contact us, as we have not had any news about the order or incident. Regards.
L
Rating: 4 out of 5
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Response from HOSTENATURA
Thank you very much! :)
L
Rating: 5 out of 5
The service I received
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Response from HOSTENATURA
Thank you very much! :)
R
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
P
Rating: 5 out of 5
Everything perfect. Super attentive at all times.
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Response from HOSTENATURA
Thank you very much! :)
F
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
C
Rating: 5 out of 5
I am a customer and always was ??
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Response from HOSTENATURA
Thank you very much! :)
L
Rating: 5 out of 5
A problem arose with my order and they solved it and treated me fabulously.
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Response from HOSTENATURA
Thank you very much! :)
C
Rating: 5 out of 5
It arrived very quickly and even with a gift.
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Response from HOSTENATURA
Thank you very much! :)
R
Rating: 5 out of 5
Perfect
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Response from HOSTENATURA
Thank you very much! :)
J
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
A
Rating: 2 out of 5
In the product photo, it looked like a deep and saturated blue color. When it arrived, instead of blue, it was gray, whitish with a slight hint of dirty blue. On the other hand, I was not notified of the arrival of the product at the citypack and it was forwarded to the post office, so the pickup was not as I had requested. I am thinking of returning the product.
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Response from HOSTENATURA
Hello Adriana, First of all, we appreciate your order, regarding the color this product in question is handmade and the color may vary a bit, we apologize for the confusion that the photo on the website may have caused, we have contacted you to resolve this incident. Regarding the delivery, as you can see on the shipping label, it was correctly sent to Citypack, but according to the information provided by Correos, the Citypack could not accept the package (this is usually for two reasons: it is full and there is no capacity, or there is no space available for the size of the package), so they proceeded to attempt a home delivery while being absent at 09:06, and later it was put for pickup at the Post Office. We apologize for the inconvenience, and we are at your complete disposal to solve the problem. Thank you very much!
M
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
E
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
S
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
E
Rating: 5 out of 5
I made a first purchase, I was greatly surprised by the speed and quality of the products.
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