Customer reviews of HOSTENATURA

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 829 published reviews
5 762 92% 4 47 6% 3 7 1% 2 4 0% 1 9 1%

Summary of reviews

HOSTENATURA shines with reliable, fast delivery and well-packed orders, often arriving in 24 to 48 hours and sometimes including personalized touches like a sticker or a thoughtful gift. Customers repeatedly highlight attentive, personalized service and clear, helpful guidance that makes shopping easy and enjoyable. The store offers a broad range of incense and related products with favorable prices, frequent samples, and consistent quality that keeps customers returning. Overall, the experience is described as professional, efficient, and satisfying across product variety, packaging, and service.

Reviews 1 and 4 stars

Reset filters
L
Laura M.
Rating: 4 out of 5
Good morning, Overall the experience has been satisfactory. Fast delivery. However, what I liked the least is that the order was made in two deliveries and not in one. Regards.
Translated reviews
C
Cristina G.
Rating: 4 out of 5
-
Translated reviews
B
B A.
Rating: 4 out of 5
The first order never arrived. The second was neat and delivered quickly.
Translated reviews
B
Begoña S.
Rating: 4 out of 5
The speed of service and the extraordinary quality/price ratio.
Translated reviews
M
Mercedes G.
Rating: 4 out of 5
The palo santo does not release any smell, it is very dry. I will not order palo santo here again. Everything else is correct. Yagra is my favorite. Thank you!!!!
Translated reviews
A
Ady A.
Rating: 4 out of 5
I liked the speed of shipping, the product everything, congratulations on your service.
Translated reviews
M
Maria J.
Rating: 4 out of 5
-
Translated reviews
M
Mdolores B.
Rating: 4 out of 5
The speed of delivery and their products
Translated reviews
O
Olga M.
Rating: 4 out of 5
-
Translated reviews
I
Irene G.
Rating: 1 out of 5
The description of the products on the website does not match that of the manufacturers of the oils. We agreed that they would pick up and refund my order, but the courier never came and the store does not respond to my email.
Translated reviews
Response from HOSTENATURA
Good morning; We were talking on the phone. Normally returns are made with collection by Correos Express, but since I did not have a printer to print the return label, exceptionally we did the collection with CTT Express, who, for reasons beyond our control, did NOT come to pick it up. The email you sent us on Sunday night, indeed, we had not had time to respond yet. Mondays are more chaotic. We have contacted you to manage the incident. Regards, and I am sorry.
E
Elena L.
Rating: 4 out of 5
Please do not send the same discount voucher as it does not work when I apply it. This has happened to me in this order. Other than that, very good
Translated reviews
M
Marc S.
Rating: 4 out of 5
-
Translated reviews
J
Jose C.
Rating: 4 out of 5
-
Translated reviews
H
Herminio V.
Rating: 4 out of 5
-
Translated reviews
A
Antonio M.
Rating: 1 out of 5
The product is of very poor quality
Translated reviews
Response from HOSTENATURA
We are sorry that you did not like the product in particular, we always try to work on the best quality in all our products, this is the first complaint we have about the product. If you do not like it, you can return it for free or contact us, as we have not had any news about the order or incident. Regards.
L
Laura B.
Rating: 4 out of 5
-
Translated reviews
Response from HOSTENATURA
Thank you very much! :)
We use cookies for audience measurement and improving user experience.