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Rating: 5 out of 5
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Customer reviews of HOSTENATURA
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 783 published reviews
Summary of reviews
HOSTENATURA consistently delivers fast, reliable service with items arriving in excellent condition and well packaged. Customers highlight fast shipping, sometimes within 24 to 48 hours, and careful packaging that protects products, plus gifts and personalized touches in some orders. Product quality is repeatedly praised across incense, esoteric items, palo santo, and bracelets, with friendly, professional customer service that is responsive and attentive. The overall experience is described as professional, smooth, and satisfying, with many noting repeat purchases and strong recommendations.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
Everything perfect, the products, everything. Very fast delivery.
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M
Rating: 5 out of 5
Great, super fast
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E
Rating: 5 out of 5
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F
Rating: 5 out of 5
I ordered some Aromanza Black Diamond incense, they arrived very soon, the only thing is that they only had the last unit and I wanted to order more.
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A
Rating: 5 out of 5
Fast shipping. Everything perfect.
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I
Rating: 5 out of 5
Very attentive and kind, a 10 service!
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M
Rating: 5 out of 5
Everything great!! I had problems with the delivery company and they took care of everything. They are polite and pleasant and super fast in shipping
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S
Rating: 5 out of 5
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M
Rating: 5 out of 5
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I
Rating: 5 out of 5
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V
Rating: 5 out of 5
The quality of the products
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B
Rating: 5 out of 5
Excellent attention, kind, excellent quality products. Very assertive and the order arrives very quickly
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I
Rating: 5 out of 5
Very satisfactory shopping experience. I made a purchase through the website (although they also work with Amazon) guided by the variety of products and their unbeatable prices on many of them, and the truth is that I am very happy. Both the preparation time and the shipping and delivery times have been super fast and, above all, something that seems very important to me is keeping the customer informed of the process. What I have noticed is that many items are out of stock, I understand that after the holidays they will be in the process of restocking. Still, I will definitely repeat.
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M
Rating: 5 out of 5
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J
Rating: 5 out of 5
Very happy with my order and the delivery left my order in a safe place?? I will continue ordering, super reliable and recommended, I give them 5 stars ??????????
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E
Rating: 5 out of 5
Fast and everything very good
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G
Rating: 5 out of 5
Excellent attention, super kind and fast shipping ?? if I could give more stars, I would
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E
Rating: 5 out of 5
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I
Rating: 1 out of 5
The description of the products on the website does not match that of the manufacturers of the oils. We agreed that they would pick up and refund my order, but the courier never came and the store does not respond to my email.
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Response from HOSTENATURA
Good morning; We were talking on the phone. Normally returns are made with collection by Correos Express, but since I did not have a printer to print the return label, exceptionally we did the collection with CTT Express, who, for reasons beyond our control, did NOT come to pick it up. The email you sent us on Sunday night, indeed, we had not had time to respond yet. Mondays are more chaotic. We have contacted you to manage the incident. Regards, and I am sorry.
G
Rating: 5 out of 5
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J
Rating: 5 out of 5
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K
Rating: 5 out of 5
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M
Rating: 5 out of 5
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R
Rating: 5 out of 5
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C
Rating: 5 out of 5
I loved everything
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M
Rating: 5 out of 5
Quality products and express shipping
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J
Rating: 5 out of 5
The speed and service have been incredible.
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J
Rating: 5 out of 5
Everything perfect. Very fast shipping and reception. Very well wrapped and personalized
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B
Rating: 5 out of 5
I ordered a wooden box of essences. Much prettier than I expected and it arrived very well packaged and protected.
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P
Rating: 5 out of 5
I found the product I was looking for at an affordable price. Easy to purchase, fast shipping, and well packaged.
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A
Rating: 5 out of 5
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Y
Rating: 5 out of 5
Happy new year thanks to the efficiency
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J
Rating: 5 out of 5
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L
Rating: 5 out of 5
Arrived in a minimal time. Everything correct
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J
Rating: 5 out of 5
Very good attention and very kind
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A
Rating: 5 out of 5
They have been very quick to send it and the spending limit to have free shipping is low.
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P
Rating: 5 out of 5
In addition to having a great variety of products, with unbeatable quality... at a very good price. The package always comes very well wrapped and the customer service is incredible. A guy named Eduardo attended to me, who helped me and solved my order on the spot, with kindness and professionalism of ten. You are an amazing team!! Thousands of thanks.
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D
Rating: 5 out of 5
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M
Rating: 5 out of 5
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