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R
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
Customer reviews of HOSTENATURA
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 829 published reviews
Summary of reviews
HOSTENATURA shines with reliable, fast delivery and well-packed orders, often arriving in 24 to 48 hours and sometimes including personalized touches like a sticker or a thoughtful gift. Customers repeatedly highlight attentive, personalized service and clear, helpful guidance that makes shopping easy and enjoyable. The store offers a broad range of incense and related products with favorable prices, frequent samples, and consistent quality that keeps customers returning. Overall, the experience is described as professional, efficient, and satisfying across product variety, packaging, and service.
Reviews 2, 4 and 5 stars
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Rating: 5 out of 5
Everything perfect. Super attentive at all times.
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Response from HOSTENATURA
Thank you very much! :)
F
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
C
Rating: 5 out of 5
I am a customer and always was ??
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Response from HOSTENATURA
Thank you very much! :)
L
Rating: 5 out of 5
A problem arose with my order and they solved it and treated me fabulously.
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Response from HOSTENATURA
Thank you very much! :)
C
Rating: 5 out of 5
It arrived very quickly and even with a gift.
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Response from HOSTENATURA
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R
Rating: 5 out of 5
Perfect
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Response from HOSTENATURA
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J
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
A
Rating: 2 out of 5
In the product photo, it looked like a deep and saturated blue color. When it arrived, instead of blue, it was gray, whitish with a slight hint of dirty blue. On the other hand, I was not notified of the arrival of the product at the citypack and it was forwarded to the post office, so the pickup was not as I had requested. I am thinking of returning the product.
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Response from HOSTENATURA
Hello Adriana, First of all, we appreciate your order, regarding the color this product in question is handmade and the color may vary a bit, we apologize for the confusion that the photo on the website may have caused, we have contacted you to resolve this incident. Regarding the delivery, as you can see on the shipping label, it was correctly sent to Citypack, but according to the information provided by Correos, the Citypack could not accept the package (this is usually for two reasons: it is full and there is no capacity, or there is no space available for the size of the package), so they proceeded to attempt a home delivery while being absent at 09:06, and later it was put for pickup at the Post Office. We apologize for the inconvenience, and we are at your complete disposal to solve the problem. Thank you very much!
M
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
E
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
S
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
E
Rating: 5 out of 5
I made a first purchase, I was greatly surprised by the speed and quality of the products.
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