Customer reviews of HT26

Hello,
Thank you for your feedback. We understand that the price may seem high. Our products are formulated with high-quality ingredients selected by our pharmacists for their effectiveness, specially adapted for black and mixed skin, and we are committed to providing an experience and results that are not always found in pharmacies. We hope you will soon see the benefits for yourself!

Hello,

Thank you for your feedback.
We understand your disappointment, but we want to reassure you: the cream you received is strictly the same formula as the one you were using previously.

The slight difference in color or texture may appear from one batch to another, as our products are formulated without color stabilizers and with raw materials of natural origin. These variations are normal and do not affect the effectiveness, tolerance, or quality of the product.

We thank you for your understanding and remain at your disposal for any usage advice.

Hello,
Thank you for your message.

Regardless of the chosen delivery method, home delivery always depends on the carrier. When Chronopost indicates "recipient absent", it means that the delivery person showed up at the indicated address but could not deliver the package (absence, impossible access, intercom, hours, etc.).

In this case, Chronopost automatically redirects the package to a pickup point or a post office, according to their procedures. This decision depends neither on your order nor on our company.

We remain available to help you retrieve your package or to contact the carrier if necessary.

Hello,
Thank you for your feedback.

The effectiveness of a treatment depends on several factors: the regularity of use, the amount applied, the method of application, as well as the initial state of the skin and the products used previously. HT26 treatments work progressively and do not produce immediate effects.

It is essential to follow the recommended routine and to massage the product until complete penetration to allow for good absorption. A too short usage does not always allow for visible results.

For personalized support and to optimize results, our team is available at 06 68 91 88 25 or by email at [email protected].

We remain at your disposal.

Hello, Thank you for your message. We are sorry to hear that the elastic of your gloves is too loose. This is not normal and we will pass the information to our quality team. To apologize for this inconvenience, we will send you a new glove for free with your next order. Have a nice day. Best regards. The ht26 team

Hello, We are truly sorry that the product did not meet your satisfaction. However, allow us to provide some important clarifications to avoid any confusion: The product received is indeed the one you ordered: At HT26, we do not add color stabilizers to our formulas, which can lead to natural variations in shade (whiter, more beige, more amber). The formula remains strictly identical, only the color may vary from one batch to another — and this does not alter the effectiveness of the treatment. It is a body cream: It should not be applied to the face, as the skin on the face is much finer and more reactive. This may explain the appearance of pimples if the product was not used on the intended area. Best regards. The HT26 team

Hello, We are sorry to hear that this has disturbed you a bit. Indeed, you have received the right product, the formula is still the same, but we have slightly changed the packaging, as we like our packaging to have a fresh look sometimes. This may certainly unsettle you, but don't worry, the Topsygel Brightening Milk still fights against the appearance of spots and works deeply to unify and illuminate your complexion, naturally. If you need information, feel free to contact us at 0668918825, we are at your complete disposal. Best regards. The ht26.com team

Hello, We are sorry to hear that you have encountered difficulties with the delivery of your order. We understand how frustrating this can be. However, we have contacted Chronopost to make a claim regarding your order, and they have certified that the delivery person tried to call you twice (with proof of call) without any response from you. That is why your package was delivered to a pickup point. For any information, please do not hesitate to contact customer service at 0668918825. Thank you for your feedback and your patience. The ht26.com team

Hello, We are sincerely sorry to learn that your order was not delivered to the correct address. This does not meet our service standards. However, the pickup point you chose was temporarily closed, so unavailable, and in order for you not to wait any longer to receive your products, Chronopost delivered your package to another nearby pickup point. Please feel free to contact us at 0668918825 for any information. Best regards. The ht26.com team

Hello, We are sincerely sorry to hear that your experience with our service did not meet your expectations. However, please know that we have already contacted you several times to discuss your package that was returned to us and which, according to tracking, was "refused by the sender". We also left you a voicemail after several attempts to contact you, with no response from you. We just left you a second one. Please contact us at 0668918825 so we can discuss it. Best regards, The HT26 team

Hello, We sincerely regret to learn that your order has not yet arrived. We understand how frustrating this can be and we thank you for your patience. Indeed, when we checked your tracking after receiving this notice, we found that Chronopost had not provided any updates on your package since 07/17/2025. We sent you a message on your voicemail to inform you that we have requested a return from the sender, and that we will resend a package to you today. Again, we apologize for the inconvenience. Please do not hesitate to contact me at 0668918825 if needed. Best regards, The ht26.com team

Hello, Thank you for your message. We confirm that the composition of HT26 glycerin has not changed. Its texture may slightly vary depending on production conditions or temperature, but the formula remains the same, with the same moisturizing and protective properties. Please feel free to reach out to us if you have any other questions. The HT26 team

Hello, Thank you for sharing your experience, and we are sincerely sorry to learn about the inconveniences encountered with your order. According to the tracking of your package, you were able to communicate with the delivery person of your package, and Chronopost then placed your package in a pickup point. This package arrived at a pickup point in Paris, as the address you provided for delivering your package is located in the 7th arrondissement of Paris. Furthermore, we are unable to reach you, as the number you provided is not assigned. We then contacted you by email. Please know that if you need, you can contact us from Monday to Friday from 10 am to 6 pm at 0668918825, and the corresponding email address is [email protected]. Best regards, The ht26.com team

Hello, Thank you for taking the time to share your feedback. We understand that the delivery time did not meet your expectations and we are truly sorry. But please note that you ordered on Friday evening, and that the preparation of packages is done until 3 PM on Friday. Moreover, we do not prepare orders on weekends. Your package was therefore prepared on Monday. You received it the next day. If you want the delivery time to be 24 to 48 hours, we recommend that you place your order from Monday morning to Friday morning). Thank you for your kind understanding. Best regards, The HT26 team

Hello, Thank you for taking the time to share your experience. We understand your surprise regarding the red/orange color of the product. This is completely normal and comes from the presence of beta-carotene, a natural active ingredient known for its benefits on the skin. Beta-carotene is a powerful antioxidant that: protects the skin from external aggressions, improves skin radiance, helps prevent skin aging. This color is therefore a reflection of its richness in natural active ingredients and does not alter the effectiveness or tolerance of the product. However, it should not be used while exposing yourself to the sun, as you may tan. Please know that our products work slowly but lastingly for natural results. We remain at your disposal if you have any questions or need personalized advice. Best regards, The HT26 team

Hello, Thank you for taking the time to share your experience. We are sorry to learn that our products did not meet your expectations. Please know that our products are meticulously formulated with plants and vitamins, and their results are very gradual, but natural and sustainable. If you would like advice, do not hesitate to contact us at 0668918825. We are at your disposal. Best regards, The ht26.com team

Hello, Thank you for your feedback. The HT26 Carrot Oil Spot Action Milk is formulated to provide an optimal balance between hydration and unifying active ingredients. The carrot oil is present in a controlled quantity to ensure its effectiveness while respecting the skin. Feel free to apply a small amount and massage well for better absorption. Have a very nice day! Best regards, The ht26.com team

Hello, Thank you for sharing your experience with HT26. We see from the tracking of your package that you were able to pick it up on Thursday, March 27, 2025. We are nonetheless sorry if you were delivered late. Best regards, The ht26.com team

Hello, We are sorry to hear that our products did not meet your expectations. HT26 is a brand that includes different ranges of products, corresponding to different skin types and offering a variety of results. If you would like to be advised, you can contact us at 0668918825 or by email at [email protected], we are at your complete disposal to assist you. Best regards, The ht26.com team

Hello madam, Thank you for sharing your experience with HT26 and we are sorry to hear about your dissatisfaction. However, you had several phone numbers available to you that are available 6 days a week, as well as our email address [email protected]. As soon as we received your email, we responded and began to communicate with you. Please note, madam, that when you order our products, you agree to comply with our General Terms and Conditions of Sale, according to which 'in the context of a retraction, the customer must bear the return shipping costs' (article 6). Article 6 also states that the refund only concerns the product, excluding return costs. Our decision was therefore in accordance with our GTC, which you agreed to respect beforehand. If you need to contact us, we are available at 0668918825 or 0140185100. The HT26 team wishes you an excellent day.

Good day to you Thank you for sharing your experience with HT26. Looking at the tracking of your parcel, I see that you received it on Monday 16 December. I hope you will be satisfied with your order. If you need any further information, please call us on +33 6 68 91 88 25 or email us at [email protected]. We look forward to hearing from you! The HT26 team wishes you an excellent day!

Hello Thank you for sharing your experience with HT26 First of all, we would like to apologise for the inconvenience caused. When preparing your orders, our team always does everything possible to ensure that your order is perfect, and that your products arrive in perfect condition. Nevertheless, we assure you that we will make sure that this situation does not happen again by being more vigilant. Also, do not hesitate to contact us at +33 6 68 91 88 25 to share your complaints so that we can find a solution that will satisfy you. The HT26 Laboratory wishes you a good day