Customer reviews of HT26

I still haven't received my package ordered on July 14, 2020, today is August 10 and impossible to locate the status of the package or get a refund.....

Disappointed with my order, I feel like it made me darker rather than anything else in the description, it might need to be explained more about what the products are for

You offer gifts that you then change and it is only upon delivery that we discover that the gift has been changed.

It didn’t work for me

Order not received as ordered

It's not good at all, well it darkened

The delivery does not match the order. Given the amount of the order, gifts were assigned to me upon validation but I did not find them in my delivered package. I immediately called customer service and it was agreed that a manager would call me, which never happened. Too bad!

Since the 22/05 date of my order, I am only now receiving a request for feedback.....
Pffffff
C limit...

I did not receive my gift as expected with my order.

Too bad we can't give 0 stars.... I prefer to keep my dissatisfaction to myself... product that destroys the skin, nothing more....

Very disappointed!

This order made me break out a lot of blackheads and many things

I couldn't even order because I live in the United States, yet the site says it's possible. Every time I tried to validate the order, it didn't go through.

My order was incomplete. I contacted you, but I never received a response from you.

I didn't like it, it depends on the people but for me it didn't change anything, thank you.

Exorbitant shipping costs and delivery time not respected.

I have never received all my orders

Oils packaged in non-hermetic bottles. They spilled all over the package which was completely sticky!

Hello
Order no148700 from 2020/03/10 was delivered to me with a two-week delay and 4 soaps less out of 8 VITAMIN PURIFYING BARS that I ordered. Plus, all the gifts you promise, I never receive anything. I want to exercise my rights by recovering my duly paid soaps. Thank you

A bit disappointed, an order placed for DHL rates over 10€ with 3 weeks of waiting is unacceptable

Really, I am not happy with the things I buy. I have completely turned black.

I did not receive all of my orders, I left a comment but I never got a response.

I have bought a variety of products under this label and I am very disappointed. Poor results. Waste of money.

The white essence and caviar products do not seem to work! After different signals in private messages on Instagram and Facebook remain unanswered. I will never consume this brand again..it's a scam, when you spend more than $600 a month on these illusion cosmetics!

This is the second time I received an order with broken packaging, this time I lost about half of the contents. Not to mention that they didn't send a gift even though the receipt included it, I tried to talk to you and the messages do not respond to me. It's horrible. Although I love your products, I have to assume that I think your service is very bad.

Package not received since July 17 despite payment of shipping fees

Good

Too expensive and you do not respect the dosage.
Late delivery as well. Please specify how to use the product

Very disappointed because the site allows the possibility to choose gifts and in the end, something else is sent.

Site not functional for customer complaints.

not the expected gift

I used the cream, oil, glycerin, and glutathione gel for 5 days but I'm not reassured because it gives a burning effect on my skin with the shower gel. After using the cream, I scratch my skin because it itches as if there are harmful substances present. I am very disappointed. I don't think I will continue to use your product. Before, I used the Francois Bedon range with no problems. Very disappointed with this price for a bad cream.

I called on the phone following an internet order that I had to pick up in store 4 hours away. Plus, the saleswoman was unpleasant!!!

I was wandering to have a clear advice on the effective products

I placed an order on 09/09 that I received on 13/09.
Not only did the order arrive in a catastrophic state, torn box, open etc. (evidence to support); but on top of that, one product was missing!!
So naturally on 13/09 I contacted HT26 with the number I found on Google, they redirected me to 0140511800 supposedly customer service/SAV, which I did.
So I reported my issue to the SAV, they asked me to send an email with the photos as proof, which I did quite simply.
For more than a week I received no response, no follow-up, nor treatment of my issue. So I called continuously, let me tell you that the people who answer the SAV are MORE THAN RUDE in the way they address customers and on top of that hang up when they have no solution, do not listen to the customer's request at all and do not leave any follow-up in the file!
But even better, they constantly have bugs in their ordering software, say they will call the customer back during the day and NEVER do (I have proof of what I am stating)
Today is 14/10 and I still have no response!
So I called this evening at exactly 5:15 PM the SAV, the lady clearly interrupted me and said I quote:

I waited almost a month to receive my order. The ordered product was out of stock and I was not informed. During my various calls, I spoke to a gentleman who made promises that were not kept. I think customers deserve more attention. Fortunately, the last salesperson I had offered me something in return.

I am very disappointed, for a first time with you, the experience was unpleasant, a girl I spoke to on the phone was disrespectful and refused to give me her name, obviously the delivery took longer than expected. Honestly, I don't want to go through that again.

First, after ordering I did not receive a confirmation email, this should be automatic, yet after I contacted customer service via WhatsApp who asked me to write an email to claim my confirmation email. I have already submitted my problem to HT26 via WhatsApp, is it still up to me the customer to send an email? What is the purpose of the WhatsApp number on the HT26 site then? It is a lack of seriousness and respect towards the clientele. Thanks to my order number, the person I chatted with on WhatsApp was supposed to contact customer service and take care of my case and not even a hello, what can I do for you? Nothing, no polite formula, I don't know where you recruit your employees but they have not received any serious training and on top of that, there are grammar and spelling mistakes with this person!!! HT26 is still a big brand!!! My confirmation email came days later, in short, a lack of professionalism in the service, it felt like my little niece who in her spare time does overtime for online sales

I had an unpleasant surprise after validating the banking data, there was an error message during payment followed by an email asking me to redo the order. I redid the order and was debited twice the same amount and I only received one order. Until now, no response from customer service after reporting.

Fast delivery but for a purchase of 113€, there was no gift inside. And compared to the previous order, incomplete optimism range and disrespectful customer service because after several complaints and follow-ups, no reaction from them. Disappointed