English 
A
Rating: 1 out of 5
Disappointed
Translated reviews
Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
The quality of your customer service is very poor and unsatisfactory, as the customer waits a week and a half to receive their package. And when we call you, you are unable to tell where the order is, every time you tell the customer to check the tracking themselves while you are better placed to know the tracking of the package, please receive your customer service thank you
Translated reviews
A
Rating: 2 out of 5
Order received 2 weeks later instead of 72 hours
Translated reviews
A
Rating: 1 out of 5
I had to pay extra shipping fees even though I had already paid
Translated reviews
A
Rating: 2 out of 5
When we ask, they don't respond. When we write the message to customer service, they don't reply.
Translated reviews
A
Rating: 1 out of 5
Very good impeccable
Translated reviews
A
Rating: 1 out of 5
The package arrived well but the shampoo is not well packaged half stuck
Translated reviews
Response from HT26
Hello, We are sorry to hear that your products arrived damaged. We do everything we can to avoid this, hence the individual packaging of products and the cushioning of packages, but sometimes packages can suffer damage during transport. We invite you to make your complaint by email to process your request: [email protected]. Best regards
A
Rating: 1 out of 5
I am not satisfied with their service
Always delivering fake products to people
I do not recommend to anyone
This is my last time buying your products
Translated reviews
Always delivering fake products to people
I do not recommend to anyone
This is my last time buying your products
Response from HT26
Hello,
If you placed your order on our website www.ht26.com, there is no risk that you received 'fake products' because the orders are prepared with HT26 products coming from the parent company located in Paris.
However, if you encounter any issues with your HT26 products, we invite you to contact us directly by email: [email protected] so that we can handle your complaint and satisfy you as quickly and as best as possible.
Best regards
If you placed your order on our website www.ht26.com, there is no risk that you received 'fake products' because the orders are prepared with HT26 products coming from the parent company located in Paris.
However, if you encounter any issues with your HT26 products, we invite you to contact us directly by email: [email protected] so that we can handle your complaint and satisfy you as quickly and as best as possible.
Best regards
A
Rating: 1 out of 5
Poor attention to customers
Translated reviews
A
Rating: 2 out of 5
The products are excellent but poor customer service
Translated reviews
Response from HT26
Hello, We thank you for your comment. We still want to apologize. If you encountered an issue with customer service, we invite you to report it to us by email: [email protected] to understand the situation. Best regards
A
Rating: 2 out of 5
Order very poorly packaged with toxic adhesive tape directly stuck on the products, I find this kind of packaging very dangerous for cosmetic products with a free product that I did not receive, fast delivery nonetheless
Translated reviews
Response from HT26
Hello, We thank you for your comment. We protect the products so that they do not open during transport, which explains the adhesive tape present on some of them. We take your remark into account and will try to find a more appropriate alternative. Best regards
A
Rating: 1 out of 5
The customer service I received was the worst I ever encountered. They were not ready to assist with tracing my order until I reported to PayPal. I will not be ordering from HT26 in the future. My order took about 6 weeks to arrive and HT26's response was lukewarm and nonchalant. I do not recommend - never!
Translated reviews
Response from HT26
Hello,
We apologize for this mishap with HT26.
We have nevertheless often informed you that your parcel was held by the customs service, in this case, unfortunately we have no control and the period of possession can be up to a month.
After this period, the parcels go back to delivery, which was the case for you.
Cordially
We apologize for this mishap with HT26.
We have nevertheless often informed you that your parcel was held by the customs service, in this case, unfortunately we have no control and the period of possession can be up to a month.
After this period, the parcels go back to delivery, which was the case for you.
Cordially
A
Rating: 2 out of 5
I haven’t seen any difference so far and there are funny particles in the cream. For the price, I am not convinced at all.
Translated reviews
Response from HT26
A
Rating: 1 out of 5
I did not receive what I ordered, and even less the so-called gifts announced on the day of the order! Do not recommend
Translated reviews
A
Rating: 1 out of 5
first use to see
Translated reviews
A
Rating: 2 out of 5
My package was delivered to a city 30 minutes away by car
Translated reviews
Response from HT26
Hello,
Thank you for your comment.
Unfortunately, we do not manage deliveries but you have the option to request a second delivery at your convenience when a delivery notice is left in your mailbox or on the Laposte.fr website when you are invited there.
Do not hesitate to contact us when you do not receive your tracking number to check the location of your package.
Best regards
Thank you for your comment.
Unfortunately, we do not manage deliveries but you have the option to request a second delivery at your convenience when a delivery notice is left in your mailbox or on the Laposte.fr website when you are invited there.
Do not hesitate to contact us when you do not receive your tracking number to check the location of your package.
Best regards
A
Rating: 2 out of 5
The site is frankly poorly organized. You get lost in it
Translated reviews
Response from HT26
Hello,
We thank you for your comment.
I will guide you point by point so that you can navigate more easily on our website.
Indeed, we offer you to find your products either by brand (by scrolling the list), or by the product name (by simply entering a word or the full name) or thanks to a solution to a problem (which will offer you a set of products that can solve your particularity).
These sections are available at the top of the site on the homepage.
You can also find our different ranges on the homepage, HT26, White Essence, Lotion 90, Topsygel, Preparation and Prescription.
The makeup and hair sections are spread across other tabs, always visible on the homepage.
In each product range, items are sorted by body parts or type of product to facilitate your search.
For example: brightening range, moisturizing range, facial care, body care, soap, scrub, etc.
But we remain at your disposal if your search is still not successful after this.
Best regards
We thank you for your comment.
I will guide you point by point so that you can navigate more easily on our website.
Indeed, we offer you to find your products either by brand (by scrolling the list), or by the product name (by simply entering a word or the full name) or thanks to a solution to a problem (which will offer you a set of products that can solve your particularity).
These sections are available at the top of the site on the homepage.
You can also find our different ranges on the homepage, HT26, White Essence, Lotion 90, Topsygel, Preparation and Prescription.
The makeup and hair sections are spread across other tabs, always visible on the homepage.
In each product range, items are sorted by body parts or type of product to facilitate your search.
For example: brightening range, moisturizing range, facial care, body care, soap, scrub, etc.
But we remain at your disposal if your search is still not successful after this.
Best regards
A
Rating: 2 out of 5
Hello, a bad rating because the ordered products were sent in an oversized box without padding for the bottles that clinked loudly. This alerted the carrier who opened the package with a cutter. Upon delivery nothing was missing but seeing the box cut like that was shocking and does not encourage ordering again.
Translated reviews
Response from HT26
Hello,
We thank you for your comment.
It is thanks to reviews like yours that we seek to improve to avoid any dissatisfaction from our customers upon receiving their package.
Regarding the size of the box, the reason is the stock available at the time of your order.
But we want to apologize because this should not happen, you were entirely right to point it out to us.
We nevertheless regret your decision not to recommend on our website anymore.
Please know that this situation will not happen again.
Best regards
We thank you for your comment.
It is thanks to reviews like yours that we seek to improve to avoid any dissatisfaction from our customers upon receiving their package.
Regarding the size of the box, the reason is the stock available at the time of your order.
But we want to apologize because this should not happen, you were entirely right to point it out to us.
We nevertheless regret your decision not to recommend on our website anymore.
Please know that this situation will not happen again.
Best regards
A
Rating: 1 out of 5
False advertising, never received the gift proposed by HT26 every time the wipes, the proposed gift must be included with the order
Translated reviews
A
Rating: 2 out of 5
I placed an order recently and to my great surprise, 2 weeks later, I received a customs fee invoice accompanying my package, yet my previous order had no problem delivered after 7 days to Canada. Shocked, I contacted customer service who didn't even bother to reply to my email. Yet I already pay very high shipping fees (36 euros). I believe you should at least arrange not to charge additional fees to your customers for shipments abroad. I am disappointed with HT26 service. A. Such a large company that has a poor service. While I liked your products. But if I have to pay 36 euros in shipping fees and customs fees, I find that a lot, so I prefer to stop using your products. Furthermore, I find that you do not have a customer retention policy. Thank you.
Translated reviews
A
Rating: 2 out of 5
I received my orders but the gifts that I chose weren’t sent, so what’s the use of mentioning gifts if they won’t be sent?
Translated reviews
A
Rating: 1 out of 5
I saw on my invoice that I would get a free hat and a HT26 toiletry liquid. Instead, I received a bath salt and soap bar. How can such mistakes happen? I am disappointed
Translated reviews
Response from HT26
Hello,
We would like to apologize.
Travel-sized products are indeed offered with your order but they are at your choice, if this choice is not made, we offer gifts based on your order or to let you discover our different ranges.
Moreover, we are out of stock of hats, by the way, this one has not appeared on our site for more than a month.
We are currently offering products from the aromatherapy range (bath salts, in your case).
Best regards
We would like to apologize.
Travel-sized products are indeed offered with your order but they are at your choice, if this choice is not made, we offer gifts based on your order or to let you discover our different ranges.
Moreover, we are out of stock of hats, by the way, this one has not appeared on our site for more than a month.
We are currently offering products from the aromatherapy range (bath salts, in your case).
Best regards
A
Rating: 1 out of 5
Your prices are too high and expensive. Stop increasing the prices of your item rather increase and improve on the quality of your products. Avoid making reddish colour products like carrot oils because it makes one’s colour changes, stains dresses instead make them to Brighten ones colour that is it should make fair or yellow person’s complexion colour yellow or fair and not reddish, chocolate or dark.
Translated reviews
A
Rating: 1 out of 5
Order supposed to arrive between 48 and 72 hours and in the end I had to go pick it up in store myself because my order hadn't even been processed even though I placed the said order 4 days before
Translated reviews
Response from HT26
Hello,
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards
A
Rating: 1 out of 5
I placed my order on December 1, 2018, and until today I still haven't received my order. And when I called, the woman was so rude to me.
Translated reviews
Response from HT26
Hello,
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards
A
Rating: 1 out of 5
I am very disappointed with my last order
Translated reviews
Response from HT26
Hello,
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards
A
Rating: 1 out of 5
Absolutely to be avoided!
Translated reviews
Response from HT26
Hello,
We are sorry to learn of your dissatisfaction with HT26.
We would like to improve this, could you tell us more about what disappointed you during your order on our website.
Best regards
We are sorry to learn of your dissatisfaction with HT26.
We would like to improve this, could you tell us more about what disappointed you during your order on our website.
Best regards
A
Rating: 2 out of 5
This time the service disappointed me a lot. I placed the order on 30.11.2018 and I received it on 7.1.2019 just after validating another order since I had lost all hope of receiving the other. I hope this last one will not be like the previous one, otherwise I will stop using ht26.com.
Translated reviews
Response from HT26
Hello,
We thank you for your comment.
During your next order, do not hesitate to contact us to inform you about the location of your package.
Best regards
We thank you for your comment.
During your next order, do not hesitate to contact us to inform you about the location of your package.
Best regards
A
Rating: 1 out of 5
Customer service very mediocre, unpleasant, cold, and disrespectful saleswoman. If you have a problem with your order, you are left to yourself because there is no communication, they do not respond to messages even if you use the contact form. Prisca is the worst saleswoman at Ht26, she is cold and not professional at all.
I will never buy products here again because in case of a problem, there is no possible communication
Translated reviews
I will never buy products here again because in case of a problem, there is no possible communication
Response from HT26
Madam,
We are sorry to learn of your dissatisfaction with our services.
We have clearly faced a misunderstanding.
Indeed, we did not intend to make your HT26 experience unpleasant but rather wanted to resolve your complaint as best as possible.
This was done by contacting you by phone to inform you that your package has been resent by us and by providing you with your new tracking number.
You were also asked to close the dispute made on PayPal which is totally justified as your package has been re-delivered.
For any information, do not hesitate to contact us.
We are sorry to learn of your dissatisfaction with our services.
We have clearly faced a misunderstanding.
Indeed, we did not intend to make your HT26 experience unpleasant but rather wanted to resolve your complaint as best as possible.
This was done by contacting you by phone to inform you that your package has been resent by us and by providing you with your new tracking number.
You were also asked to close the dispute made on PayPal which is totally justified as your package has been re-delivered.
For any information, do not hesitate to contact us.
A
Rating: 1 out of 5
I received the order of another person
Translated reviews
Response from HT26
Hello Mrs. Kouanda, We thank you for your comment. We invite you to make your complaint by email to better handle your request. Best regards
A
Rating: 1 out of 5
none, item lost in customs, customer service really aggressive on the phone, not welcoming at all, really minimum service for assistance, moreover I paid the VAT tax twice, with you and then for customs
Translated reviews
A
Rating: 1 out of 5
One of my products arrived empty. No feedback from customer service.
Translated reviews
Response from HT26
Hello Mrs. Diop, We thank you for your comment. We are sorry for this inconvenience. We invite you to contact us directly by email to make your complaint: [email protected] Best regards
A
Rating: 1 out of 5
The shipping of the product is expensive in France metro area
Translated reviews
Response from HT26
Hello Mrs. Memouaffo,
We thank you for your comment.
We offer you home delivery against signature within a maximum of 3 days for France.
This explains the amount of shipping fees.
Best regards
We thank you for your comment.
We offer you home delivery against signature within a maximum of 3 days for France.
This explains the amount of shipping fees.
Best regards
A
Rating: 1 out of 5
One star because zero does not pass!
The cream ordered on the HT26 site does not match either the photo on the site or the description. The cream in the photo is the eventone fade cream with alpha hydroxy, the description is that of the brightening cream with arbutin and the one I received following my internet order is the skin success with songyi mushroom!!! In short, total nonsense, disappointed with this order!!!
Translated reviews
The cream ordered on the HT26 site does not match either the photo on the site or the description. The cream in the photo is the eventone fade cream with alpha hydroxy, the description is that of the brightening cream with arbutin and the one I received following my internet order is the skin success with songyi mushroom!!! In short, total nonsense, disappointed with this order!!!
Response from HT26
Hello Mrs. Carabin,
Thank you for your comment.
The packaging of the ordered product has changed.
You received the new box of the Palmer's brightening cream.
Best regards
Thank you for your comment.
The packaging of the ordered product has changed.
You received the new box of the Palmer's brightening cream.
Best regards
A
Rating: 2 out of 5
I received the products of poor quality I spent 22 Euro to return the products
Translated reviews
A
Rating: 2 out of 5
I received my package after 1 month of waiting. The order was in a box almost completely torn, the products were not even protected and others had already broken packaging.
The lid of the baby milk was broken.
The opened lightening soap, in short all the products were thrown directly into the box and it was not pleasant to see.
Moreover, at the purchase, there were gift items such as a women's hat and some travel-sized toiletries but none of that was ultimately included.
In short, terrible as a protected package and terrible as a delivery time.
In the end, I am charged customs fees.
Too bad, I don't think I will relive this experience.
Translated reviews
The lid of the baby milk was broken.
The opened lightening soap, in short all the products were thrown directly into the box and it was not pleasant to see.
Moreover, at the purchase, there were gift items such as a women's hat and some travel-sized toiletries but none of that was ultimately included.
In short, terrible as a protected package and terrible as a delivery time.
In the end, I am charged customs fees.
Too bad, I don't think I will relive this experience.
A
Rating: 2 out of 5
I only give 2 stars because for a first order I was disappointed with the service, my order took three weeks to arrive and when I called customer service about it, the lady was not nice at all and I did not like that. I should have given one star but I give the second star because I received many little gifts in my order.
Translated reviews
Response from HT26
Hello,
Thank you for your comment.
Unfortunately, the delivery time may be extended for various reasons.
Please feel free to contact us to help you locate your package if the problem recurs.
Best regards
Thank you for your comment.
Unfortunately, the delivery time may be extended for various reasons.
Please feel free to contact us to help you locate your package if the problem recurs.
Best regards
A
Rating: 1 out of 5
Package arrived torn.
Translated reviews
Response from HT26
Hello Mrs. Malapa,
Thank you for your comment.
We sincerely apologize for the inconvenience caused.
Unfortunately, packages suffer damage during transport.
We do everything we can to avoid this kind of incident as much as possible.
Please feel free to report it to us if the problem recurs.
Best regards
Thank you for your comment.
We sincerely apologize for the inconvenience caused.
Unfortunately, packages suffer damage during transport.
We do everything we can to avoid this kind of incident as much as possible.
Please feel free to report it to us if the problem recurs.
Best regards
A
Rating: 2 out of 5
Good
Translated reviews
A
Rating: 1 out of 5
Not detailed enough and the product descriptions are not up to par
Translated reviews
Response from HT26
Hello Mrs. Yobo,
Thank you for your comment.
We take your opinion very seriously to make your HT26 experience more pleasant.
Please note that each product has its description.
This description includes the product's content, product photos, product price, its main components, product usage, and associated products.
Each product is classified by range at the top right of the site.
You can also search for a product in the search bar 'product', indicate a problem and then get a solution in the bar 'a solution to a problem' or search for a product brand in the search bar 'brand'.
Customer reviews are available for each product in the second tab in the product description.
You have the option to contact us if you need information.
Best regards
Thank you for your comment.
We take your opinion very seriously to make your HT26 experience more pleasant.
Please note that each product has its description.
This description includes the product's content, product photos, product price, its main components, product usage, and associated products.
Each product is classified by range at the top right of the site.
You can also search for a product in the search bar 'product', indicate a problem and then get a solution in the bar 'a solution to a problem' or search for a product brand in the search bar 'brand'.
Customer reviews are available for each product in the second tab in the product description.
You have the option to contact us if you need information.
Best regards