HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
During my order, I had two gifts offered, a hat and a shower gel, but unfortunately upon receiving my order the gifts did not match the photo. Honestly disappointed. Why offer gifts and send junk instead? Instead of the shower gel, I received a lotion and instead of a hat, I received a head net. The reception of my order was on time.
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Response from HT26
Hello,
Thank you for your comment.
We suggest you choose your gifts in travel size, if that hasn't been done, we offer you travel size products based on your purchase to help you discover our ranges.
Regarding the hat, we offer different models every week to cater to all tastes.
When you place your next order, I invite you to let us know if you have a preference for a hat and your gifts.
We will be happy to offer you what you have chosen within the limits of available stock.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2018
Very poor quality, I applied it on my face for 5 days and small pimples appeared on my face and now I don't know if it's the product but I'm afraid to put it back on my face.
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Response from HT26
Hello Mrs. Aminatou, Thank you for your comment. If you notice pimples when applying your cream, it means that the use of it is not correct. To achieve better results, I invite you to follow a daily routine consisting of a soap, a scrub, a lotion, a day cream, and a night cream. With a complete range, you can achieve results after 3 to 4 weeks of DAILY use. If you have any doubts or need advice, do not hesitate to contact us. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/07/2018
Bad because I didn't receive the order, I stayed almost 10 days at home and when I received the message that the package had arrived, I went to the post office and was told to go pick it up at the main post office because the address is incomplete.
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Response from HT26
Hello, Thank you for your comment. We sincerely apologize for this long delivery delay. If you encounter any issues again, I invite you to let us know as soon as you feel the delay is too long, so we can locate your package. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/07/2018
The site is good however I had gift products inside at the time of purchase that I did not receive at all
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Response from HT26
Hello Mrs. Badinane,
Thank you for your comment.
We offer you travel size products based on your purchase to help you discover our different ranges.
If you did not receive a hat, we were then out of stock.
Travel size products like soaps were offered to you instead.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2018
Very high and slow shipping costs.
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Response from HT26
Hello Mrs. Tatah, Thank you for your comment. We offer to deliver your packages to your home against signature within 5 days. Unfortunately, some issues can delay the delivery time such as an incomplete address or bad weather for example. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2018
I am very disappointed that the gift presented during my purchase is not the one I received.
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Response from HT26
Hello Mrs. Nkot,
Thank you for your comment.
We offer you travel size products based on your purchase to help you discover our various HT26 ranges.
If you have a preference, I invite you to let us know during your next order.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2018
Disappointed with my last delivery because the milk leaked in the box. I only had half of the bottle left. I sent an email to report it and I just received an apology response.
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Response from HT26
Hello, Thank you for your comment. We invite you to contact us at 01 40 18 51 00 to address your complaint with you. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/06/2018
How well received in time the milk very poor quality it does not meet my expectations. It darkened my skin on the face already at the base I have problems with spots on the face that I manage to get rid of, but with this face cream it's worse already that it's satisfaction or refund because I am very very disappointed I stopped using it. If you have any advice to give regarding my face because I have very sensitive skin! And for the gift I did not receive what you described just samples and a hat.
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Response from HT26
Hello Mrs. Massaratou,
We thank you for your comment.
The multi-lightening milk can be used with a serum to give more active ingredients to the milk.
Moreover, to treat your spots and give you radiance, we have the Preparation range which is effective against spots.
For that, know that you need a complete range to set up a daily skincare routine.
This routine consists of a soap, a scrub, a facial lotion, a body serum, a body milk, a day cream, and a night cream for the face.
By effectively using all these products you should eliminate your spots, which will unify your complexion.
We are at your disposal by email ([email protected]) or at 01 40 18 51 00.
Do not hesitate to contact us for any information.
Regarding your gifts, we offer you travel-sized products corresponding to your purchase and to let you discover our products.
The hats change every week.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2018
I received my order but the wait was long. It would be better to put it in my mailbox.
Furthermore, I would like you to give me the gift actions scrub, cream, lotion etc. Gel for baby I do not use. Thank you
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Response from HT26
Hello Mrs. Bihiyang,
Thank you for your comment.
We apologize for the inconvenience caused.
The delivery time is indeed quite fast but our carrier may encounter difficulties during the delivery of your packages.
Moreover, we offer delivery in 48h/72h against signature, which means you must be delivered in person.
For your gifts, we do not offer lotion or scrub in travel size.
We offer travel size products to let you discover our different products.
Furthermore, if you have preferences, do not hesitate to mention it when placing your order.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2018
The site is good but my last order was a disaster. The wait was too long
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Response from HT26
Hello Mrs. Kom,
We thank you for your comment.
Unfortunately, several reasons can delay the delivery of our packages.
We are entirely at your disposal if this problem occurs again.
We will do everything possible for you to receive your package in better conditions.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/05/2018
I still haven't received the package since it's really not normal.
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Response from HT26
Hello Mr. Kedi,
We thank you for your comment.
Your package has suffered a delivery error.
We are doing everything possible to locate it.
We will get back to you as soon as your package is located.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/05/2018
Poorly packaged package and really very badly. I often received a nice package and this time I don't even want to recommend, I prefer to go to the store next time
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Response from HT26
Hello Mrs. Mvondo,
We thank you for your comment.
We do everything possible to ensure that your package does not suffer damage during transport.
Unfortunately, incidents of this kind are always present.
Thanks to your feedback, we will be more vigilant about the packaging of packages.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2018
250eur spent, 2 weeks of use and zero results.
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Response from HT26
Hello Mrs. Diakite,
Thank you for your comment.
In order to obtain results, the use of HT26 products must be done daily, results will be visible after 3 to 4 weeks.
Don't forget that using the products is important to achieve results.
If you have any doubts about this, do not hesitate to call us at 01 40 18 51 00 or leave us an email at [email protected].
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2018
The order does not arrive quickly
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Response from HT26
Hello Mrs. Mamadou,
Thank you for your comment.
Our delivery time is 48/72h unfortunately this time is extended for reasons unknown to us.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2018
I did not receive it so I have no opinion to give since I cannot test it
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2018
All the time the lotions arrive broken
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Response from HT26
Hello Mr. Komto, We thank you for your comment. We apologize for the inconvenience caused. We are doing everything possible to avoid this kind of issue. Indeed, our products are taped and wrapped in bubble wrap, individually. The boxes are padded inside to absorb shocks. Unfortunately, we cannot control their transport, but from our shop, the packages and products are carefully protected. Best regards, Prysca HT26
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2017
Good
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2017
Very bad
Your service is slow
Your number does not go through and on top of that the order takes day after day to arrive and in the end it's tiring!!! Honestly!!!
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/05/2017
I just received it, we'll see what it gives
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2017
It darkens me
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/05/2017
I give 2 stars because received in 4 days... otherwise one of the products is non-compliant and no one to solve the problem. It's a shame because I thought Ht26 had enough professionals for that... now I have to fight to get a refund.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2017
I find that delivery is very complicated with you. I received my package in poor condition. It was returned and it took almost 3 weeks to finally get my package. And on top of that, not even a commercial gesture from you. I am disappointed
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2017
a bit difficult to navigate. For the quality of the products, the site needs to be reviewed or improved
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2017
Error on my order
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2017
I was not at all satisfied with my last order
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/04/2017
The shower gel arrived broken, the cream arrived in good condition
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/04/2017
The problem is that the ordered product arrived damaged...
Moreover, your products are not protected, one wonders if they are original or pirated....
A lot of doubts, sorry
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/03/2017
Hello,
I received my package today, but I am really disappointed with the delay and especially the quality of the product.
The milk is different! It is lighter than usual and its smell is less strong; it seemed like a mixture of the original and another substance. Even the packaging (the bottle that contains the milk and the writings) is different. I am very disappointed about this.
Regarding the delivery, excuse me, but I think that for €36 in shipping costs, packages should be delivered within the maximum 10 days you specify during the order. Mine always arrive after 3 weeks.
I sincerely hope that these remarks will be addressed or will not recur with the next order because it is not reasonable at all.
Thank you.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2017
For me, zero stars, the delivery person didn't even ring the intercom; I received a notice in my mailbox while I was present, then went to the post office to wait 30 minutes only to be told that I had to come back the next day, even though it was clearly written on the slip that the package would be available the next day. In short, I will never go through you again; I will go directly to the store and pay shipping fees to ultimately struggle like never before to retrieve my package. NO THANK YOU.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2017
I received my order in a package that smells like a dump. We pay €7.80 for shipping and the order is delivered in a smelly bubble envelope. My order from February 9 No. N°92308 was delivered in an old box but the contents were correct. However, for this order, I received the serum tube open and poorly closed, so the product leaked. Therefore, I will not use it for fear that the contents have been replaced by an aggressive product; I do not want to take the risk of burning my skin.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/03/2017
The ht26 products are not very lightening as you say. The skin is, however, soft.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2017
The delivery is quite fast. Thank you.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2017
Hello, I am not satisfied because I received a shower gel other than the one I ordered.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/01/2017
I am very disappointed with the behavior of your secretary or accountant
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2017
There is something I do not understand, the carrot for the face and the one for the body that I buy from you is filled with little things like crystals, it's a shame for my money the cream is not good too many crystals in the trash now
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/01/2017
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/01/2017
Very bad, the package was poorly packed, and the bottle was almost empty. My regrets
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2016
Poor
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2016
A mediocre customer service. No follow-up. False advertising, this is the first and last time I order from this site.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2016
I was not at all satisfied with this delivery, I was sent a bottle with a broken cap, the glycerin was leaking, there wasn't even any tape; anyway I sent the photos and no one responded.
It's a shame that I can't rate you zero
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