English 
T
Rating: 1 out of 5
I haven't seen any results
Translated reviews
Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1 and 2 stars
Reset filtersE
Rating: 1 out of 5
It is very lamentable for a company like HT26 that hides expired products to sell to consumers worse still consumable products when you complain they talk to you about refunds sad and the act posed really I was very disappointed and I personally take charge of discouraging my surroundings about the quality of their products what I experienced with them I do not wish it to my worst enemy if they were here in Canada I would have made a good complaint for scamming customers I have all the evidence with me and I keep it carefully they are not really good people
Translated reviews
Response from HT26
Hello madam First of all, we would like to apologize for the inconvenience caused. But when you reported it, we acted quickly and rectified the situation on one hand, then we compensated you on the other hand. The products concerned have been updated and those you received have been refunded. The HT26 Laboratory is an entity that takes the health of its consumers seriously and is also subject to frequent controls by the DGCCRF. If you need information, we are always at your disposal at 0140185100, at 0668918825 or by email at [email protected]. The HT26 team wishes you an excellent day
E
Rating: 1 out of 5
Trio slimming products received and does not contain the expiration date how to drink something whose expiration date you do not have, I never do
Translated reviews
Response from HT26
Hello madam First of all, we would like to apologize for the inconvenience caused. The HT26 Laboratory is an entity that takes the health of its consumers seriously and is also subject to frequent controls by the DGCCRF. If you need information, we are always at your disposal at 0140185100, at 0668918825 or by email at [email protected]. The HT26 team wishes you an excellent day
E
Rating: 1 out of 5
The carrot milk HT26 this time is not good, the quality mediocre, it burns my skin when I apply it
Translated reviews
Response from HT26
Hello madam, the HT26 team apologizes for the inconvenience caused. The HT26 Laboratory brings together a team of five pharmacy doctors, our products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, durable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide personalized advice if needed. The HT26 team wishes you an excellent day.
G
Rating: 1 out of 5
I received an order and coincidentally the 2 soaps from the 2 ranges I ordered were missing and an oil announced as a 'gift'. I hope this problem will be resolved as soon as possible
Translated reviews
R
Rating: 1 out of 5
I have not noticed any change in the brown spots or my complexion. It has been 10 days of use. So I regret my money spent in vain.
Translated reviews
Response from HT26
Hello madam, the HT26 team apologizes for the inconvenience caused. The HT26 Laboratory consists of a team of five pharmacy doctors, our products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, sustainable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide personalized advice if needed. The HT26 team wishes you an excellent day.
P
Rating: 1 out of 5
Hello, I am a bit frustrated because I did not receive the facial brush. Otherwise, the products are satisfactory and the delivery is quick.
Translated reviews
E
Rating: 1 out of 5
Really disappointed, despite my calls to express my dissatisfaction due to the delivery of my order, I have not received a favorable response!
Translated reviews
Response from HT26
Hello madam, the HT26 team apologizes for the inconvenience caused. The HT26 Laboratory consists of a team of five pharmacy doctors, our products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, sustainable, and progressive. Moreover, we always strive to handle your possible complaints fairly. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide personalized advice if needed. The HT26 team wishes you an excellent day.
E
Rating: 1 out of 5
I am disappointed with my delivery, it has now happened twice that I received other products instead of the prescription products that I have been used to ordering for years! It's really a shame!
Translated reviews
D
Rating: 1 out of 5
I received fake products without a barcode, the milk is black, the color is different from the milk I bought when I went to the store myself, so this allowed me to compare the products and see that I received fake HT26 products. I would like original products to be sent to me or for me to be refunded.
Translated reviews
L
Rating: 2 out of 5
After nearly 3 months of continuous use and two purchases. I can say that the products that were first recommended to me in-store by an advisor and repurchased online had no visible positive effects on my skin. I would not recommend. Sorry, too expensive for what it is!
Translated reviews
Response from HT26
Hello madam, we thank you for sharing your experience with HT26. HT26 products are formulated with plants and vitamins, carefully selected by our pharmacists for their quality and effectiveness. Our products are respectful of your skin, and the results are very gradual and lasting. Their visibility and speed depend on skin type, lifestyle hygiene, and the reliability of the products used before HT26. If you wish to contact one of our pharmacists, you can call 0145231214 or [email protected]. We thank you for your understanding and wish you an excellent day.
Y
Rating: 1 out of 5
I ordered "PRESCRIPTION Day cream with glutathione" the cream has a dubious appearance, very liquid, far from the texture of the cream contained in the sample I tried before buying this product. Is it due to poor storage??? I contacted HT26 by email, no response!!!
Translated reviews
Response from HT26
Dear customer, hello, thank you for sharing your experience with HT26. Our products are formulated by a team of five pharmacy doctors, who carefully select plants and vitamins for their quality and effectiveness. We always take care to send you products of good composition, which will satisfy you and meet the needs of your skin as much as possible. We have not received any email from you. For any advice or information, you can contact us at +33145231214, via Whatsapp at +33668918825, or by email at [email protected]. We are at your complete disposal. We wish you an excellent day. The HT26 team
M
Rating: 2 out of 5
Sometimes I receive different products than the items ordered, like now. Or I do not receive all my ordered items.
Translated reviews
Response from HT26
Hello madam. We thank you for sharing your experience with HT26, and we apologize for the inconvenience caused. We always strive to work to your satisfaction. After contacting you, we confirm that the glycerin ordered was indeed out of stock, and we replaced it with glycerin that was equivalent to this one (both in terms of formula and price), with your agreement obtained during a subsequent phone conversation after sending your order. However, we acknowledge that we made a mistake regarding the Body Milk sent compared to what you received, and we confirm that it has been resent to you. If you need advice or various information, do not hesitate to contact us at +33668918825, +33140185100, or write to us by email at [email protected]. The HT26 team wishes you an excellent day.
I
Rating: 1 out of 5
I ordered on August 30 and until today my order has not been shipped and I contacted customer service and I have no response so far.
Translated reviews
Response from HT26
Hello madam, thank you for sharing your experience with HT26. As soon as we received your order, we prepared and shipped it. The tracking of the package indicates that it has been delivered to you. However, we have still received your emails following this. We do not doubt your word, and we have responded to you via the customer service email channel. We are still waiting for your response so that we can find a solution for you. Thank you for your understanding. The HT26 team wishes you an excellent day.
H
Rating: 2 out of 5
Order for €115 just a small Wax soap as a gift and not even the card indicating the name of the person who prepared the package. The products are still good but the little attentions are starting to disappear.
Translated reviews
I
Rating: 1 out of 5
My order has still not been shipped, it's already been a week since I paid. I wrote to customer service and no one is responding to me.
Translated reviews
Response from HT26
Hello madam, thank you for sharing your experience with HT26. As soon as we received your order, we prepared and shipped it. The tracking of the package indicates that it has been delivered to you. However, we have still received your emails following this. We do not doubt your word, and we have responded to you via the customer service email channel. We are still waiting for your response so that we can find a solution for you. Thank you for your understanding. The HT26 team wishes you an excellent day.
S
Rating: 1 out of 5
The HT26 space is very user-friendly, you can find all the products you are looking for according to your taste but you can choose, place the order without being delivered, what is the point? Should we understand that it is exclusive to France?
Translated reviews
M
Rating: 1 out of 5
Ht26! mentioned in my invoice that in my order I would have testers as gifts, but I received nothing they mentioned, so I am unhappy
Translated reviews
H
Rating: 1 out of 5
The soap does not suit my skin I now have so many pimples on my face
Translated reviews
P
Rating: 1 out of 5
Hello. I liked the promptness of the delivery.
Translated reviews
H
Rating: 1 out of 5
I have not received my order, I will give you a maximum of one week, after that I will file a complaint, because my account has been debited
Translated reviews
Response from HT26
Hello sir, Thank you for sharing your experience with HT26. First of all, we apologize for the inconvenience caused. However, we have not received any contact from you that would have alerted us to the situation and allowed us to resolve it quickly. We were informed thanks to this review you left us. Moreover, the tracking of your package indicates that you have indeed received it. We do not question your claim of non-receipt but we must create a complaint file with Chronopost. We are taking the situation in hand immediately. We will also contact you, but do not hesitate to reach out to us at 0668918825 in case of problems. Thank you for your understanding. The HT26 team wishes you an excellent day.
M
Rating: 1 out of 5
I have never received the package despite my numerous reports I have never had a response.
Translated reviews
Response from HT26
Hello madam, First of all, we would like to thank you for sharing your experience with the HT26 Laboratory, and we apologize for the inconvenience caused. Indeed, your package was returned to us because it seems according to the carrier that the address corresponding to the order was incorrect or incomplete. The transport service therefore dropped your package at a relay point near your home and informed you several times in a row, without any response from you. After a week spent at the pickup point, your package was returned to us. We have therefore taken the necessary steps to resend it to you. We thank you for your patience and kind understanding. The HT26 team wishes you an excellent day.
A
Rating: 2 out of 5
Because I am writing to report a breakage in my order today, no reaction from your services while I sent you the photos
Translated reviews
Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We sincerely apologize for the inconvenience caused. We have indeed contacted you to know the details of your dissatisfaction and to get more information about the products that were damaged. Following this, we have resent the damaged products, which you should have already received. We will be more vigilant in the future regarding the protection of our products during shipping to prevent such situations from happening again. The HT26 team wishes you an excellent day
A
Rating: 2 out of 5
I am 2 weeks into using it and I don't see any change I still have pimples on my face and body and my skin is dull
Translated reviews
Response from HT26
Hello madam We thank you for sharing your experience with HT26. Our team of pharmacy doctors formulates natural and quality products, based on carefully selected plants and vitamins for their effectiveness. These products, which are as natural as possible, offer lasting but gradual results. The results will also depend on your skin type and what you have used before HT26 products. For any advice or questions, we invite you to contact us at 0140185100 or 0668918825, we are at your complete disposal. The HT26 team wishes you an excellent day.
A
Rating: 2 out of 5
I received my order and I was so excited to open it only to start crying after realizing that one big bottle and small face toner were broken. I still don’t understand how HT26 didn’t put in anything to secure the bottles!! Poor packaging
Translated reviews
Response from HT26
Good morning my dear, We thank you for sharing your experience with HT26 Laboratory. First of all, we apologize for the inconvenience. Indeed, we called you about this situation and we sent you other products, with strong packaging. Don't hesitate to call us at 0668918825, or 0140185100 if you have any questions or problems, we will be at your disposal to answer your questions. The HT26 Team wishes you a nice day
A
Rating: 1 out of 5
I have received my package. But like my last order, I received the 500ml cream instead of the 500ml milk. And the transparent whitening soap instead of the purifying whitening soap: see attached photo. 'I would like to know what is happening with this range and its box?
Translated reviews
Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We apologize for the inconvenience caused. Indeed, we have contacted you and we have resent the product that you actually ordered. However, regarding the White Essence range, some products like the Whitening Soap are out of stock. That is why, for many months, we have modified the Box and replaced the missing products. Everything is indicated on the website www.ht26.com, where you can find all the information you need, and we invite you to consult it before placing an order. We are also at your disposal to answer your questions or provide advice at 0140185100 or 0668918825. The HT26 team wishes you an excellent day
A
Rating: 1 out of 5
Well, I can't give the deserved star yet since I bought it, there hasn't been much effect on me, maybe I should wait a bit longer, I will come back to you at that time, best regards.
Translated reviews
Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Please know that our team of pharmacy doctors formulates our products based on plants and vitamins, ingredients selected for their quality and effectiveness. Our products allow you to achieve progressive, but natural and lasting results. Do not hesitate to contact us at 0140185100 or 0668918825, we are at your complete disposal to answer your questions and advise you if necessary. The HT26 team wishes you an excellent day.
A
Rating: 1 out of 5
The cream preparation made my complexion darker, where is this lightening, mattifying effect, blah blah, on the contrary I have become darker and darker. I am very disappointed, it's money thrown out the window.
Translated reviews
Response from HT26
Hello madam, We thank you for sharing your experience with HT26. Our team of pharmacy doctors formulates our products based on carefully selected plants and vitamins for their quality and effectiveness. Please note that each product line is designed to meet different needs and corresponds to different skin types. That is why we recommend consulting our experts before placing an order, to guarantee you a satisfactory result. We invite you to contact us at 0140185100, at 0668918825, or by email at [email protected], we are at your complete disposal to advise you and answer all your questions. The HT26 team wishes you an excellent day.
A
Rating: 1 out of 5
I ordered the anti-spot lightening topsygel milk but I received the light complexion topsygel milk.
Translated reviews
Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Regarding the Topsygel lightening milk, it has indeed undergone some modifications to its packaging for marketing reasons, and we have indeed marked 'light complexion' instead of 'anti-spots'. However, we confirm that the formula is exactly the same and that consequently, the results are also the same. So do not worry, this product will still help you fight against spots as well as their appearance. If you have any questions, do not hesitate to contact us at 0668918825 or 0140185100, we are at your complete disposal. The HT26 team wishes you an excellent day.
A
Rating: 1 out of 5
Hello, I did not receive the product that I saw in the photo.
Translated reviews
Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Following our phone conversation, we confirm that the Topsygel Serum, the one you ordered, has undergone some modifications to its label for marketing reasons. Indeed, the label of this product no longer mentions 'anti-spots', but we confirm that the formula has not changed, it remains perfectly identical, which means that the benefits of the product remain the same and that it still fights against spots as well as their appearance on your skin. We thank you for your understanding. The HT26 team wishes you an excellent day.
A
Rating: 1 out of 5
I bought products and mistakenly paid the shipping fees twice and since then I have been chasing them for a refund.
Translated reviews
Response from HT26
Hello madam, As a reminder, you placed two orders at the same time to Senegal, and we suggested combining these two orders to save on shipping costs. Indeed, you pay a total of 40 euros for shipping to this destination, but we pay more for that. We confirmed that we would refund you the shipping fees when we received the DHL invoice for the transit of your package. To date, this is still not the case. But we confirm once again, despite our many exchanges, that you will be refunded shortly for the difference between the amount you paid and what DHL charged us. We thank you for your patience and understanding. The HT26 team wishes you an excellent day.
A
Rating: 1 out of 5
Very disappointed with the package, the delivery person destroyed the packaging. Lack of seriousness in the service, what a shame!
Translated reviews
Response from HT26
Hello, Thank you for sharing your experience with HT26, and we apologize for the inconvenience caused. We are not in charge of delivery, but we will pass this information to Chronopost so that such a situation does not happen again. The HT26 team wishes you an excellent day
A
Rating: 1 out of 5
Hello, I placed my order a week ago. I was supposed to receive it the next day, but so far I have not had any news regarding my delivery. Please, it's urgent
Translated reviews
Response from HT26
Hello You placed an order on Saturday, May 27 (knowing that the service is closed on weekends), so we prepared your order on Monday, May 29. You are informed, orders to the United Kingdom generally take more than a week to arrive at their destination, and this delay may vary due to the long times your packages may spend in customs (and the lengthening of these delays has been happening since Brexit, as the procedure for shipping goods to the UK is now complex). You received your package on Thursday, May 9, the deadlines were respected Thank you for your understanding The HT26 team wishes you an excellent day
A
Rating: 1 out of 5
The milk is of poor quality compared to the first order. The smell is nauseating and the texture is sticky, like you made the paste with water and soap. Really, it is unapplicable on the skin. I am really disappointed, given the price of the milk and the shipping cost. And your promo code that you offer to customers does not work.
Translated reviews
Response from HT26
Hello madam We thank you for sharing your experience with HT26 Our products, being regularly controlled, comply with very strict and quite changing regulations, but only the concentration of certain active ingredients in our products varies according to the imposed standards. This is not likely to change the texture or smell of the formulas. We also strive to offer the most natural and effective products possible, which is why we limit the use of preservatives as much as possible, which is why the color may vary. We therefore recommend that you keep your product away from heat and light, and respect the expiration date. Also, if you have any questions, or if you encounter difficulties (whether regarding promo codes or otherwise), we invite you to contact us at 06.68.91.88.25, at 0140185100 or by email at [email protected], we are at your complete disposal. Best regards The HT26 team
A
Rating: 1 out of 5
I am so disappointed that I don't even know what to say, only that I wonder if we made a mistake turning to this site for purchases when I have been using HT26 products for over 3 years which are expensive and there are not enough resellers, I say this because it has been a month since my last order that I have not received because I am told that shipping costs amount to 120€ and I am penalized, so why was it said that shipping costs for transport would amount to 40€ for Africa? Including VAT?
Translated reviews
Response from HT26
Hello madam Indeed, shipping orders to Africa is complex, which is why we have many depositaries near you, where you can find most of our product portfolio. Being aware of the situation, you still wish to order via our website. However, let me assure you that this amount (120€) for shipping is at our expense, and you only need to pay 40€ for shipping. Your last order did not allow us to ship it due to the content, and rather than accept our refund, you wanted to wait to order again so that we could send you the two grouped orders. We agree that shipping parcels to Africa is laborious although we do our best, but you gave us your consent and insisted on starting the procedure. Best regards The HT26 team wishes you an excellent day
A
Rating: 1 out of 5
There was an error with my order.
Translated reviews
Response from HT26
Hello madam, we would like to apologize for the inconvenience caused. We have already contacted you and are waiting for your response to compensate you as best as possible. Please feel free to share your feedback or contact us directly at 0140185100 or 0668918825. The HT26 team wishes you an excellent day.
A
Rating: 1 out of 5
I am really disappointed with my order that has not yet arrived
Translated reviews
Response from HT26
Hello madam, you placed an order for Congo. However, we wanted to refund you because the shipping costs were very high (for the transport of very few products), and we had deducted a third from you. Following this, you told us to wait for your next order to send you all your products, as the payment of the shipping costs for this order added to the other order would have given two-thirds of the shipping costs that we were actually paying. You accepted this proposal without problems. We are still waiting for your next order to send your products to Congo. Best regards, the HT26 team
A
Rating: 1 out of 5
I did not receive what I ordered
Translated reviews
Response from HT26
Hello Madam, you were delivered on March 12, please update your complaint.
A
Rating: 2 out of 5
It dries my skin too much.
Translated reviews
A
Rating: 2 out of 5
Hello, the body lotion I received does not have the same effects as the one I received previously. That one made my skin yellow while the other gave me a clear white and hydrated complexion. Moreover, the massage oil that was part of the gifts was missing.
Translated reviews
Response from HT26
Hello madam, Our products are formulated with plants and vitamins, which are carefully selected for their quality. On the other hand, the results of our products are durable but progressive. The color left on your skin is the result of a poorly applied product that did not penetrate well. Finally, we note that each of your orders is subject to a complaint, and that you keep your products even though we send you new ones, in order to satisfy you further. We will contact you to clarify the situation. Thank you for your understanding. Best regards, The HT26 team