HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
The site is no longer simple, clear, and easy for customers as before. - Unfortunately, the site has huge problems sending emails in case of forgetting the password for one's account. - The online support to recover the account was okay on the second attempt resulting in the recovery of the account.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We have taken your dissatisfaction into account, and we will do our best to improve these elements. On the other hand, do not hesitate to contact us at 01.40.18.51.00 or 06.68.91.88.25 if you have any questions, we are at your disposal. Best regards, The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2023
Already the current logistics team is not doing its job properly. My package has been resent 2 times for the same address issue... It is unacceptable for a package to be sent without an address. You agree with me that before validating the order, all information is verified... and even when the package is resent, no application on the packaging. Before you secure the bottles, which is no longer the case. Two bottles from my order broke. Who will reimburse me? In addition to that, I receive an email saying: > :). :) :) :) lol As of today, I unsubscribe from your service of incompetence.
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Response from HT26
Hello madam, You made a mistake in your address, and we have borne the transport costs more than twice. Your cordiality and politeness have always been lacking in your complaint, while we were at your complete disposal, and we did what was necessary to arrange the situation. The logistical error comes from you, and we have fulfilled our part of the contract. Moreover, this last one never mentioned the fact that you received broken caps. Thank you for your understanding.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2023
I pay for delivery but I have to go pick it up kilometers away. What a shame!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2023
Good in any case
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2023
Your rating is VERY BAD... I did not receive my order. The phone number linked to the address does not work. I don't know what to do... I spent 127 euros... I feel robbed..
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Response from HT26
Hello, The tracking of your package indicates that you received it on December 26 (so no delay error), the proof is that it was the subject of a complaint from you because the package was 'incomplete', you indeed only received 2 products, having ordered a set including 6 products. We always show honesty regarding the acknowledgment of our mistakes, but admitting that we forgot to include more than half of the ordered products when your package weighed 2.6 kg when it left our premises (an Action-Stains set weighs between 2.5 kg and 2.9 kg depending on the gifts distributed, the weight of the box...) is unthinkable. Thank you for reviewing your complaint. Best regards. The HT26 team wishes you a pleasant day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2023
Yes, yes
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Response from HT26
Hello Thank you for sharing your experience with ht26
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2023
Hello, I love HT26 products but you change the composition very often and it is very inconvenient for us customers, especially me because I don't know what to expect with each order. Each time the milk is different either by color, texture, or effect on the skin. I don't have time to go to the store, I do all my shopping online and I would like to be satisfied at least a little. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2023
I'm not happy as I wasn't sent email notification of order I placed on your website, neither did I receive update of when my products will be delivered. I ordered this products a week ago, still no update on when it will be delivered after paying £26 express delivery charge. Kindly look into this and please deliver my Products as I'm traveling in few days for the Christmas Holiday.
Felicia London
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Response from HT26
Hello Mrs thank you for your message Your order was placed on Monday November 11, and counting the collection of parcels for the United Kingdom which takes place on Tuesday on the one hand, and the weekend when the carriers do not transit on the other hand, you have received your package on time, i.e. on December 18, according to the tracking of the package. There is no point in making a complaint at this level. In addition, we offer products that are controlled and subject to strict regulations, which since Brexit can spend a little more time in customs. We advise you to order in advance if you need to receive the parcel in the UK by a certain date. Furthermore, regarding the validation email that you did not receive, please check the validity of your information. Thank you for your understanding. The HT26 team wishes you a good day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2023
The products I received weren't good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2023
My experience has just been very bad. I ordered a carrot cream from ht24 and the serum. Both with high prices. When I received my package yesterday and opened it, I was surprised that there was only a small Topsy gel exfoliating cream inside, some gloves and a soap as a gift. I made no such request. I hope they give me my money back or tell me how to return this, because it is a shame to pay so much money and have them give you another item. I want to receive what I asked for. I'm disappointed. Give me my money back and take your exfoliator. I don't give them a zero because you can't. after having waited so long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2023
I did not receive the right order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2023
I ended up with a lot of pimples on my face not to mention the carrot oil that stains my clothes this is my last order.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. The HT26 brand offers formulas based on plants and vitamins, ingredients that we carefully select for their quality, and each product has a specific role, but is not necessarily suitable for all skin types. To ensure optimal results, we recommend that you contact 06.68.91.88.25 or 01.40.18.51.00, where you will be best advised. Sincerely, The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2023
Difficult to make the payment on the site. It took me 2 months to find the solution. Difficult to reach you even by WhatsApp, nothing.
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Response from HT26
Hello madam, The payment step on our website is done in a 'classic' way, so there are no particularities in this regard. However, if you are unable to complete this step, we can offer you other solutions. Moreover, if you wish, you can contact us at 06.68.91.88.25 or 01.40.18.51.00, one of the two numbers will always be available during the week. Thank you for your understanding. Sincerely, The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
My disappointment was great to find that the two boxes of Serum were open and leaked, very disappointing...
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Response from HT26
Hello madam, thank you for sharing your experience with HT26. Allow us to assure you that our team always makes sure that your products arrive in good condition. However, if this is really the case, we invite you to contact us at 06.68.91.88.25 or 01.40.18.51.00, we will always have the honesty to accept to compensate you for our mistake. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2023
How can I give my opinion when until now I have not received any email from you and I do not know the delivery date.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Allow us to assure you that our software automatically sends an email when your order is placed, and then when your order is shipped. You receive the tracking number with that. If this was not the case, please check your email address corresponding to the order. On the other hand, we have checked the tracking of your package, which indicates that it has indeed been delivered to you. Thank you for your understanding. The HT26 team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2023
the ointment and scrub irritate my face it made my face like old skin.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/10/2023
Still and again this yellowish color that stains my sheets and clothes, despite my complaints.
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Response from HT26
Hello Thank you for sharing your experience with HT26. We are sorry that you did not appreciate the color. Indeed, we could ensure that our products remain white, but that would involve adding preservatives to our formulas, which is against our ethics. Moreover, products that are prone to yellowing are not expired and are just as effective as the others. Thank you for your understanding Best regards The HT26 team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/10/2023
You did not deliver what we ordered.
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Response from HT26
Hello Thank you for sharing your experience with HT26 Indeed you contacted us as soon as you received your order. We took care of your request immediately, then we found a solution to compensate you as best as possible. Nevertheless, we apologize once again for the inconvenience caused, and we will ensure that such a situation does not happen again. Thank you for your understanding Best regards The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2023
Too slow they never respond to messages
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2023
Pitiful service
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Response from HT26
Hello Madam, your missing shower gel is on its way. You will receive it shortly. Best regards, Customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2023
There's no point in asking for an opinion that you won't read. You don't care about the customers. It's been 5 days since you were supposed to contact me.
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Response from HT26
Hello, I left you a message please I saw that you had been delivered, thank you for updating me
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2023
Yes just one star because I am very disappointed. I explain that I ordered the ht26 anti-spot milk (skin harmony) with a white cap and I see that it is rather the one with the gold cap that was sent to me since the color of the milk is yellow and not white. So I am in trouble because all my clothes will be stained with this yellowish color that this milk has, because I had used it before and it did not go well since it left yellow stains on my sheets, underwear, and clothes. Not to mention that it has a very bad smell for me who loves everything that has a pleasant scent, really very disappointed with my order this month.
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Response from HT26
Hello madam, Having spoken with you by phone, I was able to see that you were indeed sent the multi-lightening anti-spot milk that you ordered. As I indicated to you, HT26 is a brand that favors the most natural formulas possible, which is why the products do not contain color preservatives. Moreover, a color such as you describe is a sign that the chemistry between the different active ingredients present in your milk has worked perfectly. Therefore, there was no error in your order. Thank you for your attention and understanding. The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2023
Very bad service. It has been 2 weeks since I contacted customer service by email, phone call, and Instagram to ask about the shipping cost of products to China because there is no possibility to order on the site (since customer service informed me that the shipping prices to China are no longer 40 euros but have increased), but no one responds to me. Customer service just keeps making me go in circles. They do not respond to messages and when they do respond, it is to answer something other than what I am asking as a way to pass the time. VERY DISAPPOINTED that a brand like HT26 has such a mediocre customer service.
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Response from HT26
Hello Madam, For China the only way is to place an order on the site, the carriers in China are not always available, if you finalize your product selection, and if carriers are available, the site will give you the shipping cost that day because the rates can vary due to the unavailability of carriers. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2023
Disappointed, some things do not correspond to what I ordered.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2023
Delivery is no longer as fast as before and chronopost does not deliver packages to the home despite choosing the option (so we pay more for nothing) No more samples in the packages, it's such a shame!
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Response from HT26
Hello madam, Thank you for sharing your opinion. Samples are sometimes out of stock. Although this is rarely the case, we always try to find something else when that happens. If, however, you did not receive any samples, we apologize for the inconvenience caused and will ensure that this does not happen again. Thank you for your understanding. The HT26 team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2023
I am not very happy, Among the ordered products, I ended up with two products that I never ordered.
I received two whitening soaps instead of two gold and argan soaps.
I would like to know what to do.
Knowing that I live in Canada, shipping and customs fees are still very expensive.
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Response from HT26
Hello MICHELE, Thank you for taking the time to write to us to share your experience Your products do not yet give you complete satisfaction? We are here to help you! Send us a WhatsApp message at +33 6 68 91 88 25 or to [email protected] and an advisor will take care of you!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2023
Note: ZERO 00000
Order was never received.
Customer service does not respond to our complaint message either by email or SMS.
Service unreachable by phone either
In short, SERVICE TOO BAD.
This is not the first unpleasant experience.
We want a quick replacement of our order never received OR a full refund including shipping costs
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Response from HT26
Hello Janine, Thank you for taking the time to write to us to share your experience Your products do not yet give you complete satisfaction? We are here to help you! Send us a WhatsApp message at +33 6 68 91 88 25 or to [email protected] and an advisor will take care of you!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2023
I ordered a cream on July 27, delivery was scheduled for July 31, today is August 4 and still no package
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2023
Navigation is sometimes difficult and on top of that your delivery fees are very expensive but I can understand Chronopost, but the relay should be free with a purchase of over 50€ the delivery should even be free with a big brand like HT26 but unfortunately, it does not encourage buying online from you, please look into this. THANK YOU
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2023
I ordered 4 top line foot files and I received 4 files, but they are not at all the model I ordered.
So I am very very disappointed with the order. I would have liked to be asked for my opinion before sending me something else that I did not order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2023
I placed my order a month ago, my products have still not been shipped, I contacted you without response, and you took my money but did not send my products. This is bad service, never order from this place again.
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Response from HT26
Hello, Your payment has not yet gone through with us, below is the proof 197.... SP..... DHL Express Yes F. S 147.50 € PayPal No No Pending payment by PayPal 2023-06-21 05:00:04 Mobile . Please check with your bank. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/07/2023
The topsygel milk I ordered arrived with a different color than the one I usually use.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2023
I am not satisfied with the result, I did not receive my order and you did not refund me.
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Response from HT26
Hello, Your refund is in progress, because between an international delivery that could not go through due to your address, you were considering whether you should ultimately be delivered in France, so we were waiting for your final decision. Either you modify your international address or you maintain the new national address. Best regards, Eym from the HT26 customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/06/2023
Hello, I had a very bad experience with HT26 because since 08/06/2023 I placed an order on the site and until now I have not received my order and I have not been refunded. I called HT26 Paris and I spoke to a very unpleasant saleswoman who has no respect for customers as she also spoke badly to my husband. She even hung up on me.
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Response from HT26
Hello Madam, This message was written by your husband and not you. We spoke to you on the phone, you are very understanding. Your husband knows how he treats all the female staff at HT26 when he calls. Your package was not delivered due to the lack of handling of your street number by our partner. The package left for you and got lost but we refunded you anyway. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2023
I have never received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2023
Defective bottle, and cream filled only halfway, that's theft
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2023
The site is okay, we find ourselves
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Response from HT26
Hello, thank you for your feedback
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2023
I still haven't received my order!!!
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Response from HT26
Hello, Given the holiday and the weekend following your order, it will take longer to arrive than usual. Thank you for your patience over the next 2 days, as your geographical location is international. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2023
Impossible to track the progress of the delivery
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Response from HT26
Hello, Your order has been dropped off at a relay close to your home. This situation occurs when you are unreachable. I have sent you all the information by email.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2023
The site is not great, needs to be reviewed regarding the account password
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