HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Hello,
We are sorry to hear that. You can call us or come directly to the store so we can resolve this issue and offer you a range more suited to your skin.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2021
I did not receive all my order
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/09/2021
I placed order no. VWMX4MECU on September 2 but have not received the goods nor obtained the tracking number. Please at least provide the tracking number so I can give good feedback for the use.
Translated reviews
Response from HT26
Hello, We are sorry to hear that. This order number does not correspond to anything in our database. Could you please call us or give us your first and last name so we can resolve this issue?
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/09/2021
Parcel not received. Address wrongly written by HT26. PLEASE I NEED MY PARCEL. THANK
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2021
Product does not include the ingredients listed on the site! I sent them several emails but without response! Deceiving people is not good
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2021
The products are more expensive on the site than in stores.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2021
Order not received 10 days later.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2021
Hello, my package was returned to the sender. There is no way to reach you either by phone or by email. I have already sent you 4 emails without response. I would like to know how to recover the package that has been sent back to you. Thank you.
Translated reviews
Response from HT26
Hello, Your delivery was prepared on time. This Monday being a holiday, you ordered the day before a long weekend. The weekend is not counted as part of the delivery times. This explains the delivery delay. You will find the delivery address of the package in your email.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/08/2021
I had to cancel my order due to incorrect information on the site regarding the shipping costs of my package to Ajaccio. 7.90€ instead of 19€ as I was told later while I was patiently waiting for my product.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2021
I bought these products because I hate makeup and I would like to have something to clean my skin. But the application of the oil on the skin is really unpleasant, especially because of its smell.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/07/2021
I had never had anything to complain about the orders but this last one was unfortunately lamentable. An order that was not respected and a customer service that despite attempts to contact by phone and email remains nonexistent.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2021
I have not received any order from you, I placed the order on 05/07 since that date silence despite my follow-up with customer service by email no response
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2021
I placed my order because I needed it for traveling, so I chose the chronopost delivery in 1 day where I paid more, but the order arrived too late! And when I tried to call to find out what was going on, I encountered a woman who was so unpleasant, responding as if you hadn't paid for your purchases! I'm not letting this go!
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2021
The shipping cost at ht26 is too excessive.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2021
The texture of the milk I received this time is liquid while the last time it was condensed. The milk is not effective even with the serum. The products are packaged in a ton of plastic film, no worries for the environment.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2021
The lipstick does not last long at all
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/06/2021
Because I have soaps and shower gels without instructions and in what order to use them, I am waiting to find the method and the order to follow to apply the body oils, soaps, shower gels, soaps ordered...
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2021
If you're trying to lighten your skin, ht26 products are not the one. I bought the whole lighting set, which cost me A LOT and all that happened to my skin is darkness!! It DOES NOT brighten skin at all.. don't waste your money, it does not work!!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2021
If you're trying to lighten your skin, ht26 products are not the one. I bought the whole lighting set, which cost me A LOT and all that happened to my skin is darkness!! It DOES NOT brighten skin at all.. don't waste your money, it does not work!!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/06/2021
Good day. I have not received my goods, what's going on
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2021
My product (makeup base) was opened and the quantity reduced. A bit disappointed for the price I paid.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/06/2021
The gifts offered are not what I received
Translated reviews
Response from HT26
Hello Madam,
Thank you for your understanding, the gifts are primarily complementary products to the order that will help contribute to the client's care result, and the choice is also made based on stock availability.
But whatever happens, we always offer more than what the client has chosen.
Best regards,
Customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2021
Order received well, however I had requested a gift wrap with a note inside and the recipient received a simple package
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2021
Very satisfied with the speed of delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2021
I still have not received my package
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/05/2021
Hello, I recently placed an order (170664) which I have indeed already received but the problem is that I cannot use my topsygel milk because when I press the product does not come out I have to open the bottle each time and it's annoying because I get it everywhere in the end
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2021
Navigating the site was problem-free. Very easy and convenient
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2021
Until now I have not received my order
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
I did not receive the products I ordered and I contacted you but you completely ignored my complaint. I am really disappointed and had to ask my bank to resolve the issue because I do not accept losing my money. I work hard for that.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2021
I thought I ordered certain products and received a package containing other products. Products that have nothing to do with what I ordered. I contacted HT26 to explain the situation and received no response. I had to contact my bank to explain the situation so that I could get a refund. I am really disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/05/2021
I have not received my order
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2021
I do not like that the gifts offered are lightening products. Thank you otherwise very good delivery
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2021
I have not yet received my package, it's been now a week and a few days
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2021
I find the delivery fees too high!!!!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2021
Hello, I would like the buyer to have the option to choose Collissimo at the time of payment because until now, for a week, I have still not been delivered by Chronopost and they are leading me on over the phone. I find them very expensive for a very poor service.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/04/2021
I only used it for two days on my son, he had small red spots on his face and I wrote to customer service but have not received a response since because I want to return the others, it's useless and I do not recommend it
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2021
Just two days of use and I have small pimples on my face, it's catastrophic as a product
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/04/2021
First, navigation on the site is not smooth and more complex on mobile. Delivery without issue. Then, satisfaction is half because I did not receive the box as it is presented on your site and I had to claim a missing product. Also, I never received the small mirror. Finally, customer service is reactive, but does not really engage with customers.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2021
It was my first order and I paid more than my package was delivered to my home and the big surprise my package was delivered to a relay supposedly Covid-19 and today even with the current situation packages are still delivered to home. I wish to be refunded the most I paid.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2021
I am not happy with the maximum day face cream, it gave me a lot of pimples on my face, not nice to see, I am disgusted. It already happened with the first face cream and I changed to the one for 32€ which didn't change anything, on the contrary, it worsened. Please respond, I need your advice to remove the pimples and the oily skin it created for me
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 