HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Incomplete order. I have always used the ht26 range which I love. It gives me a clean and radiant complexion. But for my first order on the site, I am disappointed. I ordered the preparation range and the night cream is missing. After several calls and emails, no response from customer service. Nor from Samuel who asked me to send him a photo of all the products received. I recommend the range but not ordering on the site. I did not have a good experience, I hope you will fix this and send me my night cream, I paid for it, I remind you.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2021
I don't like it, it burns my skin
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/03/2021
I am generally satisfied with the orders and the service. I usually spend a lot of money on orders from Paris to ensure I receive authentic products after visiting the store in Paris last year. But my positive experience was not as positive this time and I am considering changing my products. I ordered a batch of products that I cannot track and on my account, there is another order that appears which I did not order. There is nowhere to communicate with the store because everything is in French and I do not understand where to find a customer number. I am disappointed this time.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/03/2021
I am not satisfied because this is the second time I order and what is offered to me as a gift is not what I receive. For example, you announce offering a spa treatment instead of that I receive body butter and 2 small tubes of toothpaste and 1 small tube of hand cream. I find that this is a misleading announcement you make.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2021
not compliant with the description
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2021
Package delivered to an unchosen pickup point, impossible to collect, package returned to HT26
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/03/2021
Very very poor handling of complaints. Impossible to add the order number or the attachment. It's been 5 days since I made my complaint, but radio silence from the site
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2021
After ordering and paying the shipping fees before delivery the carrier requested a customs clearance for Canadian customs, this should be anticipated from the beginning and adds an extra cost of more than 20%, this should be indicated at the order!!!
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2021
Items not conforming to the description
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2021
I tried to order with you and it shows that my order was executed but that you canceled it. Are you wondering if you do not deliver to the United States?
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2021
I did not receive all the products.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2021
Good product but I did not see my gift
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2021
They do not answer questions! There is no return or exchange!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2021
Terrible! TERRIBLE!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2021
my package has not arrived yet
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/02/2021
I find that online prices are higher than buying in-store. For the quality of the product, it's still being tested. Shipping cost too high for a purchase of 74 euros.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2021
Customer service is ineffective. It's been almost 2 weeks since I sent several emails requesting a name change on the package when the courier did not deliver because my name was not on the address. The package was returned but the amount has not been refunded.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2021
Package not received, no email response service
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2021
I haven't received my parcel please
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2021
I placed my order over a week ago today I was supposed to receive my package in 2 days I even paid extra for that and until now I still haven't received anything.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2021
Nice packaging and very efficient in delivery, but the product is no longer as effective as before. I recommended Ht26 to people who bought the product but they tell me it's a shame. Expensive product but no effect.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2021
Arrived in good condition. Thank you.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2021
I have not received my package, Chronopost passed but did not leave my package so I am very unhappy, I am still waiting for reasons where my package is, best regards.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2021
I ordered the product on the first of December, only for you guys to delay sending my products and also not send the right ones. Very very bad services. I need my money back for the products you guys did not send. Very
Bad service
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
Product not very effective contrary to the ad!
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2021
They promised me a spa and oil that I didn't receive, it's a scam, it's my first and last order
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
I did not receive my order
Translated reviews
Response from HT26
Hello,
Our concern is always customer satisfaction, if this is about order 1...823 for which you are making a complaint, please know that there was a payment error likely related to the transaction. This explains the non-receipt of your order. As soon as the status is updated, I will personally take care of your order.
Best regards,
Eymath, customer service manager
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
I did not receive my order
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2020
You ask for my opinion while I have not received my package....
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2020
Broken bottle
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
I received my order well but I didn't like it because I had to pay customs knowing that I paid the shipping fee of €36.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2020
Since I was in the store, the saleswomen are pleasant, the manager or the owner was attentive and friendly. However, the wig I bought is the one for trying on and not a new one. No box or accessories provided. And the trying-on cap is the same for all customers which lacks hygiene.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2020
You change the formulas of your products without notifying consumers! It's a crime, I will return my products to the store
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2020
I was not delivered at home and I did not receive the products mentioned as gifts. I rather received other products.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2020
I would like to give an average rating but I can't since I received my order not exactly as I requested, I received an anti-spot lotion instead of the exfoliating shower gel. But Simon the delivery was very fast.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
I have never received my order
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2020
If the product is out of stock, remove it from the site.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
I bought 4 shower emulsions. And a gift. Everything is broken.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
Hello, not happy at all because the delivery person left my package above my mailbox which is very imprudent because anyone could have taken it, I will not order from your site again
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
I still have not received my order. Customer service does not respond to me, and unfortunately I am not satisfied and requested a refund but I do not know how to complain because I do not reside in France.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 