Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2022
I observed satisfaction after a week of use. I recommend ht26 products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2022
You didn’t send what I ordered. You sent three wrong items that I didn’t purchase. Be organized and honest
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2022
2 bottle caps are broken and the milk spilled.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2021
Very good products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2022
I got what I didn’t order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2022
The delivery was fast, and I am satisfied with the quality of the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2022
The delivery went well. A lot of professionalism.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2021
I did not receive my carrot oil cream, they made a mistake. I had requested a gift-wrapped package because it was for my mother, that was not done. There was no little note either. This time I was disappointed. I will go to the store now.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2021
The site design is pretty but the customer service has become very bad. I have repeatedly tried to get my products delivered and all I get is repeated requests to review the service instead of an actual re-delivery. Tracking details were provided but the courier is obviously lying about delivery being successful because none of my neighbours have my order and we regularly receive parcels for each other. I have said this to HT26 in writing and verbally over the telephone. I am not happy at all with this level of service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2021
Orders are processed on time and hour
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2021
I am not satisfied, to this day I have not been able to purchase, the payment system does not allow me to really buy, I am sorry, please help me
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2021
Very disappointed with my order, even though the delivery is fast and we get little gifts, I unfortunately was not happy with my purchase (buttons appearing more and more) and no results.
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Response from HT26
Hello Madam, Can you tell us about your routine so that we can better assist you?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2021
Ht26 made me pay a delivery fee of 25€ while they didn't even have the decency to deliver to my home. They sent me a text saying they would deliver during the day around 9 am and 30 minutes later they sent me another message saying they tried to deliver without success while I was at home. I had to walk a lot to pick up my package. And now DHL is sending me a bill for 25fch, I don't understand anything about all this. Why charge me for delivery when they have already cashed 25€? I like their products but I find that this site scams its customers a bit too much.
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Response from HT26
Hello, We are sorry that you had such an experience. However Madam, we work with carriers, but we do not deliver to you directly. We understand your disappointment, however your questions are the responsibility of DHL.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2021
Can't say anything, as I haven't used it yet. I hope to be satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
The site is practical and presents the products well and the images are true to reality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
Quick and easy to order and the order arrived fast. The only thing is the postage fee which is high the reason for not giving 5 stars.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Fairly well-structured site, delivery was quick although the shipment was free.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
The site allows for easy navigation.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2021
The site design is good. But there is no information about expected delivery times except within France and I made my latest order on the 13th of December and after 8 days it has still not arrived - and I do not have any tracking information. I am not pleased at all and if a well-established firm like HT26 cannot effectively manage the Christmas surge of customers it makes me wonder what else they may be failing at doing correctly....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2021
It was super great and the delivery was fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
Delivery as expected, even if it was not in 48h as announced on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2021
Fast delivery. Package well received. I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
Very well made site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
Simple and efficient navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Fast delivery and thank you for the HT26 gifts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
Good interaction and good presentation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Top product fast delivery I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
For the moment it's fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
I just used it so I don't have any improvement yet for the moment the positive side for which I gave this rating is because my skin has been super soft since I started using it. To be seen over time. I will come back to comment.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2021
A €32 ointment is missing from my package
Very disappointed
Honestly
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Response from HT26
Hello, We have taken note of your comment regarding the product not received,
we will get back to you to respond to your expectations and resolve this issue.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
Super zero problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2021
the delivery went well. the products were well packaged. As for the quality of the products, I cannot give an opinion because I have not tested them yet. I really liked the gift products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2021
Uninteresting product from the range I chose
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
The site is easy to access
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
deadlines respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2021
Very satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/11/2021
I haven't received my order. I had clearly specified in the order in the delivery section that I was passing through Paris and after the deadline the package will arrive behind me.
But you did not respect this deadline, worse, how many emails did I leave to your customer service? Until today without a response except for the spontaneous replies and you dare to ask me for my opinion???
For me it's 0*
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Response from HT26
Please understand that you ordered on a public holiday, we processed your order the next day Friday and considering the weekend you did not receive your order on Saturday. Do not forget that you provided an international number and not a local one, the carrier could not reach you because there was an anomaly with the delivery address. We invite you to take care of this earlier next time as we have constraints related to the public holiday, the weekend, and also to (the health crisis which causes a staggered organization of carriers on sites to maintain distancing)
Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2021
Quick reception
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