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Rating: 4 out of 5
Super zero problem
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1 and 4 stars
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Rating: 4 out of 5
the delivery went well. the products were well packaged. As for the quality of the products, I cannot give an opinion because I have not tested them yet. I really liked the gift products.
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A
Rating: 1 out of 5
Uninteresting product from the range I chose
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A
Rating: 4 out of 5
The site is easy to access
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A
Rating: 4 out of 5
deadlines respected.
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A
Rating: 4 out of 5
Very satisfied
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A
Rating: 1 out of 5
I haven't received my order. I had clearly specified in the order in the delivery section that I was passing through Paris and after the deadline the package will arrive behind me.
But you did not respect this deadline, worse, how many emails did I leave to your customer service? Until today without a response except for the spontaneous replies and you dare to ask me for my opinion???
For me it's 0*
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But you did not respect this deadline, worse, how many emails did I leave to your customer service? Until today without a response except for the spontaneous replies and you dare to ask me for my opinion???
For me it's 0*
Response from HT26
Please understand that you ordered on a public holiday, we processed your order the next day Friday and considering the weekend you did not receive your order on Saturday. Do not forget that you provided an international number and not a local one, the carrier could not reach you because there was an anomaly with the delivery address. We invite you to take care of this earlier next time as we have constraints related to the public holiday, the weekend, and also to (the health crisis which causes a staggered organization of carriers on sites to maintain distancing)
Best regards,
Best regards,
A
Rating: 4 out of 5
Quick reception
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Rating: 4 out of 5
I received my order, well packaged, thank you for the gifts. I will get back to you after some time using the products
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Rating: 1 out of 5
I did not receive all the gifts that you were supposed to put in my package
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Response from HT26
We are very surprised that you did not receive your gifts, we always put gifts based on the availability of our stock, certainly you did not receive the gift shown in the photo. We apologize and next time we will put gifts for you. Best regards
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Rating: 4 out of 5
Satisfied. The delivery was quick
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Rating: 4 out of 5
The site is reliable, very good quality of your products and the delivery time is satisfactory
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Rating: 4 out of 5
The order always arrives very quickly. The products are of good quality
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A
Rating: 4 out of 5
Well presented site
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A
Rating: 1 out of 5
I placed my order on October 28th and to be delivered as quickly as possible I paid the fee of 7 euros, and I only received my order today.
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Response from HT26
Hello Madam,
we respect the delivery time, note that since 29/10/2021 your order was already ready on Friday 29/10/2021. Weekends and public holidays are not taken into account in the delivery time.
12:53 Solution PRS
Package being prepared by the sender
You simply ordered the day before a weekend with a public holiday on Monday, so the carrier scheduled your order for delivery on 03/11/2021, this was linked to the unpredictability of the public holiday. We thank you.
we respect the delivery time, note that since 29/10/2021 your order was already ready on Friday 29/10/2021. Weekends and public holidays are not taken into account in the delivery time.
12:53 Solution PRS
Package being prepared by the sender
You simply ordered the day before a weekend with a public holiday on Monday, so the carrier scheduled your order for delivery on 03/11/2021, this was linked to the unpredictability of the public holiday. We thank you.
A
Rating: 4 out of 5
I haven't seen any changes yet, I will give my opinion later
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A
Rating: 1 out of 5
Very slow service yet I paid for fast delivery. Moreover, my package did not arrive at my indicated address. Very disappointed!!!!
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
Fast delivery and very good products
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A
Rating: 4 out of 5
Nothing to complain about.
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A
Rating: 4 out of 5
I just started
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A
Rating: 4 out of 5
Well structured.
You can easily find the product based on your needs.
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You can easily find the product based on your needs.
A
Rating: 1 out of 5
Good
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Response from HT26
Thank you for being one of our loyal customers
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Rating: 4 out of 5
9/10
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Rating: 4 out of 5
Very good product
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Rating: 4 out of 5
Very very fast delivery.
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Rating: 4 out of 5
Product well received but a bit damaged, the packaging method needs to be reviewed and you don't put all the gifts. For example, if you offer 2 gifts, you only put one. Thank you.
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Rating: 4 out of 5
Order expected but there was a small hitch, one product was missing, fortunately they sent it to me quite quickly.
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Rating: 4 out of 5
Fast shipping, well packaged, quality service.
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Rating: 1 out of 5
I was expecting my order on October 11. Chronopost reported that I had refused my package. However, they did not come to my house and did not leave me a notice. In the meantime, I contacted Ht26's customer service via the form on their site, no response. My package was dropped off 2 days later at a pickup point in the 10th. However, I live in the 91. Yet I paid the shipping fees. I am disappointed with this service. Apparently, buying directly in-store would pose me fewer problems.
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Response from HT26
Hello, Your package was well prepared on October 8 and sent on October 8. However, our transport partner did not respect the delivery instructions.
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Rating: 4 out of 5
Good
Very fast delivery
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Very fast delivery
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Rating: 4 out of 5
Impeccable, satisfied.
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Rating: 4 out of 5
Fast delivery. Satisfied.
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Rating: 4 out of 5
Easy access site, fast delivery and the order in very good condition but I find particularly that the delivery costs more and more expensive.
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Rating: 4 out of 5
I think you should update your site with a bit more English, it's hard when you can't read French. Also, I requested English so I expect to get a reply in English, apart from that everything else is fine. Thank you for the fast delivery.
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Rating: 4 out of 5
The delivery is not secure because the package is left in front of the door without me knowing. Yet I am at home to receive it.
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Rating: 4 out of 5
Product ordered is ultimately not available, but very quick refund.
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Rating: 4 out of 5
Very happy with my purchases on the site
Fast shipping and products received in perfect condition
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Fast shipping and products received in perfect condition
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Rating: 4 out of 5
I quickly received my order, it's been a week since I started using them and they are not yet visible
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Rating: 4 out of 5
The packaging is very average with a very unpleasant delivery person who did not deliver the package at home. He left it at the taba office.
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