Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1 and 4 stars

Reset filters

Acheteur Vérifié

Published on 29/09/2020 à 02h04 following a purchase from 06/08/2020

everything is great

Translated reviews

Acheteur Vérifié

Published on 26/09/2020 à 17h02 following a purchase from 19/09/2020

Thank you, I received my package well

Translated reviews

Acheteur Vérifié

Published on 25/09/2020 à 16h56 following a purchase from 18/09/2020

Hello, I am really disappointed because in the order I made there is a missing product and HT26 does not take the time to explain, and this order was for a little sister of mine. I want the missing product because I paid for everything, it is the facial exfoliating sponge that costs 14 euros. Please send me that.

Translated reviews

Acheteur Vérifié

Published on 24/09/2020 à 21h53 following a purchase from 17/09/2020

Very good products. Satisfied

Translated reviews

Acheteur Vérifié

Published on 23/09/2020 à 21h55 following a purchase from 15/09/2020

Everything was really good.

Translated reviews

Acheteur Vérifié

Published on 22/09/2020 à 15h05 following a purchase from 15/09/2020

Good

Translated reviews

Acheteur Vérifié

Published on 22/09/2020 à 14h49 following a purchase from 15/09/2020

Good delivery

Translated reviews

Acheteur Vérifié

Published on 22/09/2020 à 14h09 following a purchase from 22/08/2020

Thieves, package arrives at the relay point for 10 euros but I was never notified of the arrival of the package so it was sent back, to this day although I paid for my product I have neither my oil paid nor refunded nor anything nor even a response to my emails? Disorganized thieves. Mrs. Djenidi Sabrina, I even display my name

Translated reviews

Response from HT26 Published on 22/09/2020

Hello Madam, as you have seen on your package tracking, you ordered on August 22, the Chronopost relay was delivered on August 24 and remained there until August 4. You were normally notified by phone (0766580582) and by email ([email protected]). We cannot do more, it would have been wise to track your order in your customer area or to call us. The product is being returned here, if you wish we can proceed with the refund. Thank you.

Acheteur Vérifié

Published on 21/09/2020 à 18h57 following a purchase from 14/09/2020

Very good product

Translated reviews

Acheteur Vérifié

Published on 21/09/2020 à 16h15 following a purchase from 14/09/2020

I was too frustrated during my last order. I had clearly specified my address for delivery. But you sent it to a pick-up point since I am pregnant, it was too much for me

Translated reviews

Response from HT26 Published on 25/09/2020

Hello Madam, I am sorry for your bad experience. However, I have checked and you had indeed requested a delivery to the following pick-up point: FR2S 50 Boulevard Stalingrad 06300 Nice France. Do not hesitate to check on your account. It’s an automated procedure that we could do nothing about; if you request to be delivered to a pick-up point, we cannot change it afterwards. I am still sorry for your experience, but we do our best for everyone

Acheteur Vérifié

Published on 21/09/2020 à 09h47 following a purchase from 13/09/2020

I am not satisfied because I always receive the wrong products. I end up with 2 boxes of powder that I cannot use

Translated reviews

Response from HT26 Published on 25/09/2020

Hello, I will contact you to help you resolve this problem. Thank you

Acheteur Vérifié

Published on 20/09/2020 à 12h00 following a purchase from 12/09/2020

I did not receive it in 48 hours as indicated. For now, nothing else to say, thank you HT26 for the gift. Product as described, for now it’s perfect

Translated reviews

Acheteur Vérifié

Published on 17/09/2020 à 17h15 following a purchase from 09/09/2020

Super and fast. I am testing the products. I will see the effectiveness later...

Translated reviews

Acheteur Vérifié

Published on 16/09/2020 à 23h23 following a purchase from 04/09/2020

The site is easy to use, but the delivery time was too long for this order. I had to follow up on the site

Translated reviews

Acheteur Vérifié

Published on 16/09/2020 à 10h21 following a purchase from 07/09/2020

Quite good

Translated reviews

Acheteur Vérifié

Published on 16/09/2020 à 05h56 following a purchase from 04/09/2020

You give samples to customers.

Translated reviews

Acheteur Vérifié

Published on 15/09/2020 à 22h28 following a purchase from 05/09/2020

Readable and very easy to navigate.

Translated reviews

Acheteur Vérifié

Published on 15/09/2020 à 20h18 following a purchase from 04/09/2020

The products are well detailed. The instructions are well explained.

Translated reviews

Acheteur Vérifié

Published on 10/09/2020 à 17h32 following a purchase from 03/09/2020

Well received, but disappointed to have PAID customs.

Translated reviews

Acheteur Vérifié

Published on 09/09/2020 à 16h53 following a purchase from 01/09/2020

Perfect

Translated reviews

Acheteur Vérifié

Published on 06/09/2020 à 16h15 following a purchase from 30/08/2020

Very long shipping service, no message to inform the customer of the receipt of the package, no tracking, so I do not recommend and disappointed.

Translated reviews

Acheteur Vérifié

Published on 05/09/2020 à 17h10 following a purchase from 27/08/2020

Very well done

Translated reviews

Acheteur Vérifié

Published on 04/09/2020 à 23h46 following a purchase from 04/05/2020

Hello, First of all, thank you for asking for my opinion regarding my order. Actually, I did not receive the product I ordered but rather another one instead. I had purchased a shower gel for £27 but upon delivery, I received an aloe vera shower gel that costs £19, which is an £8 difference. After the lockdown, I went to the HT26 shop in Château Rouge to explain to them, as I usually buy my products there, they gave me a customer service number that I called several times without any response. So you owe me £8.

Translated reviews

Acheteur Vérifié

Published on 03/09/2020 à 13h34 following a purchase from 27/08/2020

Good Service

Translated reviews

Acheteur Vérifié

Published on 30/08/2020 à 17h39 following a purchase from 23/08/2020

Perfect

Translated reviews

Acheteur Vérifié

Published on 30/08/2020 à 17h19 following a purchase from 12/08/2020

Regarding the site, I can't place my orders on the site, but the instructions for using each product are well detailed

Translated reviews

Acheteur Vérifié

Published on 28/08/2020 à 23h47 following a purchase from 19/08/2020

I did not place the order

Translated reviews

Acheteur Vérifié

Published on 28/08/2020 à 20h43 following a purchase from 21/08/2020

Perfect navigation on the site. Delivery delayed

Translated reviews

Acheteur Vérifié

Published on 28/08/2020 à 17h59 following a purchase from 20/08/2020

Order not received and apparently still not shipped!!!

Translated reviews

Acheteur Vérifié

Published on 28/08/2020 à 12h46 following a purchase from 10/08/2020

fast delivery

Translated reviews

Acheteur Vérifié

Published on 27/08/2020 à 20h52 following a purchase from 17/08/2020

Very satisfied with the product already known, thank you.

Translated reviews

Acheteur Vérifié

Published on 26/08/2020 à 16h21 following a purchase from 19/08/2020

Incorrect order. Non-existent customer service

Translated reviews

Acheteur Vérifié

Published on 26/08/2020 à 07h39 following a purchase from 17/08/2020

I love your products but I am a bit disappointed with the price increase with each new order, not to mention the customs fees which are not negligible. Berlin also needs an HT26 shop. Best regards

Translated reviews

Acheteur Vérifié

Published on 25/08/2020 à 17h00 following a purchase from 25/07/2020

Good

Translated reviews

Acheteur Vérifié

Published on 24/08/2020 à 19h01 following a purchase from 06/08/2020

I received all my ordered products intact, however the announced gift arrived in a thousand pieces. But maybe next time, it will be better. Thank you

Translated reviews

Acheteur Vérifié

Published on 24/08/2020 à 18h52 following a purchase from 17/08/2020

It was good except that the gifts do not correspond to those listed on my order

Translated reviews

Acheteur Vérifié

Published on 24/08/2020 à 18h02 following a purchase from 17/08/2020

Very fast delivery and lots of surprise gifts... I loved it

Translated reviews

Acheteur Vérifié

Published on 24/08/2020 à 13h15 following a purchase from 17/08/2020

Top!

Translated reviews

Acheteur Vérifié

Published on 22/08/2020 à 15h25 following a purchase from 15/08/2020

My white essence lotion was broken and split everywhere, my vegetarus lotion also because it's not sealed also my soap broke in the container.... not a good experience with shipping.

Translated reviews

Acheteur Vérifié

Published on 22/08/2020 à 10h01 following a purchase from 14/08/2020

Very good site, fast delivery... the products smell really good it's the first time I'm going to use them... thank you for the gift with each order thank you HT26...

Translated reviews