Customer reviews of HT26

Fast shipping, two days - from order to delivery - Paris France => Navan Ireland

The site is easy to navigate, but can you provide the list of ingredients of your products to know if there is a risk of allergies

Fast service

Package received on time

Good

I received my order very well packaged, very happy

Easy to use

Good

Easy navigation on the site

Super effective products for me and just disappointed because of the promised gifts not received

Well appreciated

Almost perfect! I ordered from London! Received in 2 days! Thank you

I received my order on the scheduled date

Good

I have been one of your customers for a very long time and I have always been satisfied with your service. And this week I ordered a few products again and I am more than satisfied. However, regarding the gifts, there is only one out of three that arrived. Would it be possible to send the two missing gifts later? Apart from that, your service is really good!

Good products and good delivery service. I love it!

Ht26 has good products but know how to mix them. As for my order, I expected more gifts.

ht26 serious, order delivered very quickly

I just started using it and I am already satisfied with the scrub, it's really wow

Site not functional for customer complaints.

I am 100% satisfied, fast delivery and super good product, I highly recommend

I always receive my orders in the best time. I find that the delivery price is high for Europe. Overall very good and the products keep their promise.

I was disappointed to see how the package was packed, the products thrown into the box not even a nice crumpled paper on top or small pieces of cork around the products to make it look nice. I usually have beauty product packages delivered even from smaller brands than yours, who take care of their packages before sending them to us. For your products, it's the top, I like it a lot.

Hello, I just started it, I don't have results yet.

Please resume shipments through the relays as it is cheaper for us; please.

I am happy with my order, but I did not receive the 50 ml shower gel.

I used the cream, oil, glycerin, and glutathione gel for 5 days but I'm not reassured because it gives a burning effect on my skin with the shower gel. After using the cream, I scratch my skin because it itches as if there are harmful substances present. I am very disappointed. I don't think I will continue to use your product. Before, I used the Francois Bedon range with no problems. Very disappointed with this price for a bad cream.

I called on the phone following an internet order that I had to pick up in store 4 hours away. Plus, the saleswoman was unpleasant!!!

Package well received on the scheduled date

The order is so fast
And you get your products in good condition
And I really like the gifts you offer when making a purchase.
Consequently, the face cream is very small for 26€.

I placed an order on 09/09 that I received on 13/09.
Not only did the order arrive in a catastrophic state, torn box, open etc. (evidence to support); but on top of that, one product was missing!!
So naturally on 13/09 I contacted HT26 with the number I found on Google, they redirected me to 0140511800 supposedly customer service/SAV, which I did.
So I reported my issue to the SAV, they asked me to send an email with the photos as proof, which I did quite simply.
For more than a week I received no response, no follow-up, nor treatment of my issue. So I called continuously, let me tell you that the people who answer the SAV are MORE THAN RUDE in the way they address customers and on top of that hang up when they have no solution, do not listen to the customer's request at all and do not leave any follow-up in the file!
But even better, they constantly have bugs in their ordering software, say they will call the customer back during the day and NEVER do (I have proof of what I am stating)
Today is 14/10 and I still have no response!
So I called this evening at exactly 5:15 PM the SAV, the lady clearly interrupted me and said I quote:

Easy to navigate and find products

Delivery is okay. Customer service is top-notch

The site is overall well organized, it is quite simple to find your way around when looking for a specific product. Delivery is fast but the only downside is regarding the gift lol please diversify your gifts, we are tired of your bath salt..

I waited almost a month to receive my order. The ordered product was out of stock and I was not informed. During my various calls, I spoke to a gentleman who made promises that were not kept. I think customers deserve more attention. Fortunately, the last salesperson I had offered me something in return.

Very fast and efficient, now we just need to see if the product is good or not

I like the packaging and the gifts inside.. I didn’t try yet the product

Satisfied with the product and fast delivery.

I am very disappointed, for a first time with you, the experience was unpleasant, a girl I spoke to on the phone was disrespectful and refused to give me her name, obviously the delivery took longer than expected. Honestly, I don't want to go through that again.

No issues