Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 02/03/2019 à 22h46 following a purchase from 27/02/2019

The site respects customers and honors its delivery dates

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Acheteur Vérifié

Published on 02/03/2019 à 19h51 following a purchase from 26/02/2019

No problem!

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Acheteur Vérifié

Published on 02/03/2019 à 18h31 following a purchase from 26/02/2019

Well packaged order, arrived quickly.

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Acheteur Vérifié

Published on 01/03/2019 à 18h57 following a purchase from 26/02/2019

I love HT26 products, the delivery word is super top so I have nothing to say frankly very good product

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Acheteur Vérifié

Published on 25/02/2019 à 14h07 following a purchase from 16/02/2019

Very good.

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Acheteur Vérifié

Published on 22/02/2019 à 21h01 following a purchase from 31/01/2019

Everything went well

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Acheteur Vérifié

Published on 18/02/2019 à 02h39 following a purchase from 07/01/2019

I saw on my invoice that I would get a free hat and a HT26 toiletry liquid. Instead, I received a bath salt and soap bar. How can such mistakes happen? I am disappointed

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Response from HT26 Published on 18/02/2019

Hello,
We would like to apologize.
Travel-sized products are indeed offered with your order but they are at your choice, if this choice is not made, we offer gifts based on your order or to let you discover our different ranges.
Moreover, we are out of stock of hats, by the way, this one has not appeared on our site for more than a month.
We are currently offering products from the aromatherapy range (bath salts, in your case).
Best regards

Acheteur Vérifié

Published on 17/02/2019 à 18h06 following a purchase from 14/02/2019

Perfect

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Acheteur Vérifié

Published on 17/02/2019 à 17h56 following a purchase from 13/02/2019

HT26 is really top-notch. There are a lot of products. You can find happiness there. The delivery went very well. I found it quite fast.

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Acheteur Vérifié

Published on 16/02/2019 à 16h11 following a purchase from 24/11/2018

Your prices are too high and expensive. Stop increasing the prices of your item rather increase and improve on the quality of your products. Avoid making reddish colour products like carrot oils because it makes one’s colour changes, stains dresses instead make them to Brighten ones colour that is it should make fair or yellow person’s complexion colour yellow or fair and not reddish, chocolate or dark.

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Acheteur Vérifié

Published on 16/02/2019 à 08h03 following a purchase from 11/02/2019

Package received on time and well packaged, thank you

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Acheteur Vérifié

Published on 14/02/2019 à 20h13 following a purchase from 18/01/2019

I had no trouble placing the order and having reached a minimum order amount they graciously offered me mini formats of milk and toilet liquid, I appreciate the attention!

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Acheteur Vérifié

Published on 14/02/2019 à 10h13 following a purchase from 06/02/2019

This site is fine, please provide more information when choosing products.

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Response from HT26 Published on 18/02/2019

Hello,
Thank you for your comment.
Could you please let us know what types of information you would like to make visible on the site?
Best regards

Acheteur Vérifié

Published on 13/02/2019 à 15h16 following a purchase from 09/02/2019

I am delighted with the speed of order processing

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Acheteur Vérifié

Published on 12/02/2019 à 13h17 following a purchase from 07/02/2019

Good product, I am satisfied with the good result.

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Acheteur Vérifié

Published on 08/02/2019 à 14h39 following a purchase from 04/02/2019

What reassures me is that the products are plant-based, and they clean the skin deeply.

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Acheteur Vérifié

Published on 04/02/2019 à 08h13 following a purchase from 27/01/2019

I received my order on time, but I feel that the shower gel is different from the one I bought months ago

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Acheteur Vérifié

Published on 02/02/2019 à 21h16 following a purchase from 25/01/2019

Only the deliveries take time but it's super cool

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Acheteur Vérifié

Published on 01/02/2019 à 14h15 following a purchase from 27/01/2019

Everything is ok

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Acheteur Vérifié

Published on 31/01/2019 à 08h50 following a purchase from 18/01/2019

Good

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Acheteur Vérifié

Published on 25/01/2019 à 19h08 following a purchase from 16/01/2019

The order arrived on time.

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Acheteur Vérifié

Published on 21/01/2019 à 22h17 following a purchase from 15/01/2019

Order supposed to arrive between 48 and 72 hours and in the end I had to go pick it up in store myself because my order hadn't even been processed even though I placed the said order 4 days before

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Response from HT26 Published on 22/01/2019

Hello,
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards

Acheteur Vérifié

Published on 19/01/2019 à 20h48 following a purchase from 27/11/2018

I placed my order on December 1, 2018, and until today I still haven't received my order. And when I called, the woman was so rude to me.

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Response from HT26 Published on 21/01/2019

Hello,
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards

Acheteur Vérifié

Published on 17/01/2019 à 23h01 following a purchase from 01/01/2019

Good

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Acheteur Vérifié

Published on 17/01/2019 à 15h10 following a purchase from 08/01/2019

Hello correct and very fast and careful delivery but I did not receive the HT26 hat as a gift

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Response from HT26 Published on 17/01/2019

Hello,
We thank you for your comment.
Unfortunately, we are out of stock of hats as gifts.
We must have surely offered you a bath salt and travel-sized products in addition to compensate for this.
Best regards

Acheteur Vérifié

Published on 16/01/2019 à 00h53 following a purchase from 27/12/2018

I am very disappointed with my last order

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Response from HT26 Published on 16/01/2019

Hello,
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards

Acheteur Vérifié

Published on 14/01/2019 à 23h01 following a purchase from 05/01/2019

Good

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Acheteur Vérifié

Published on 14/01/2019 à 12h49 following a purchase from 01/01/2019

Absolutely to be avoided!

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Response from HT26 Published on 15/01/2019

Hello,
We are sorry to learn of your dissatisfaction with HT26.
We would like to improve this, could you tell us more about what disappointed you during your order on our website.
Best regards

Acheteur Vérifié

Published on 11/01/2019 à 21h45 following a purchase from 01/01/2019

Well elaborated, rich in good quality products for all skin types. The important thing is to know which of these goes with yours. It's worth trying.

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Acheteur Vérifié

Published on 07/01/2019 à 11h47 following a purchase from 28/11/2018

Customer service very mediocre, unpleasant, cold, and disrespectful saleswoman. If you have a problem with your order, you are left to yourself because there is no communication, they do not respond to messages even if you use the contact form. Prisca is the worst saleswoman at Ht26, she is cold and not professional at all.
I will never buy products here again because in case of a problem, there is no possible communication

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Response from HT26 Published on 09/01/2019

Madam,
We are sorry to learn of your dissatisfaction with our services.
We have clearly faced a misunderstanding.
Indeed, we did not intend to make your HT26 experience unpleasant but rather wanted to resolve your complaint as best as possible.
This was done by contacting you by phone to inform you that your package has been resent by us and by providing you with your new tracking number.
You were also asked to close the dispute made on PayPal which is totally justified as your package has been re-delivered.
For any information, do not hesitate to contact us.

Acheteur Vérifié

Published on 06/01/2019 à 14h27 following a purchase from 02/01/2019

ok for delivery

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Acheteur Vérifié

Published on 05/01/2019 à 23h27 following a purchase from 27/12/2018

Everything went well without any problems.

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Acheteur Vérifié

Published on 05/01/2019 à 20h18 following a purchase from 02/01/2019

Nothing to report

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Acheteur Vérifié

Published on 01/01/2019 à 23h32 following a purchase from 18/12/2018

Well-made site everything is clear.
However when I placed the order I did not receive a confirmation email and I was a bit worried.

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Acheteur Vérifié

Published on 30/12/2018 à 00h29 following a purchase from 23/12/2018

It depends sometimes, effective like me, the person I had last regarding my order, the first order I made was not sent, I did not receive an email, fortunately I received a competent person who sent me my order, I was very happy, I wish you good luck and the site is very good

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Acheteur Vérifié

Published on 29/12/2018 à 15h22 following a purchase from 25/12/2018

Product is good, waiting for the result on the stains.

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Acheteur Vérifié

Published on 26/12/2018 à 14h09 following a purchase from 10/12/2018

The site is fine, perfect

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Acheteur Vérifié

Published on 20/12/2018 à 17h58 following a purchase from 11/12/2018

Very good always satisfied

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Acheteur Vérifié

Published on 16/12/2018 à 21h25 following a purchase from 08/12/2018

Top delivery

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Acheteur Vérifié

Published on 16/12/2018 à 08h37 following a purchase from 12/12/2018

No comment

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