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Rating: 4 out of 5
Very good
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1 and 4 stars
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Rating: 4 out of 5
Good! I received my order (+a hat and wipes), with a bit of delay. For the delivery... but well, it's not your fault, I live in the countryside. I hope next time you will be more expedient. Thank you!
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Rating: 4 out of 5
I received my order well and I am happy.... thank you next time
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Rating: 4 out of 5
Simple and clear site, easy to navigate, but some products are still expensive for the duration of use.
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Rating: 4 out of 5
very well organized in sections
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Rating: 1 out of 5
Package arrived torn.
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Response from HT26
Hello Mrs. Malapa,
Thank you for your comment.
We sincerely apologize for the inconvenience caused.
Unfortunately, packages suffer damage during transport.
We do everything we can to avoid this kind of incident as much as possible.
Please feel free to report it to us if the problem recurs.
Best regards
Thank you for your comment.
We sincerely apologize for the inconvenience caused.
Unfortunately, packages suffer damage during transport.
We do everything we can to avoid this kind of incident as much as possible.
Please feel free to report it to us if the problem recurs.
Best regards
A
Rating: 1 out of 5
Not detailed enough and the product descriptions are not up to par
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Response from HT26
Hello Mrs. Yobo,
Thank you for your comment.
We take your opinion very seriously to make your HT26 experience more pleasant.
Please note that each product has its description.
This description includes the product's content, product photos, product price, its main components, product usage, and associated products.
Each product is classified by range at the top right of the site.
You can also search for a product in the search bar 'product', indicate a problem and then get a solution in the bar 'a solution to a problem' or search for a product brand in the search bar 'brand'.
Customer reviews are available for each product in the second tab in the product description.
You have the option to contact us if you need information.
Best regards
Thank you for your comment.
We take your opinion very seriously to make your HT26 experience more pleasant.
Please note that each product has its description.
This description includes the product's content, product photos, product price, its main components, product usage, and associated products.
Each product is classified by range at the top right of the site.
You can also search for a product in the search bar 'product', indicate a problem and then get a solution in the bar 'a solution to a problem' or search for a product brand in the search bar 'brand'.
Customer reviews are available for each product in the second tab in the product description.
You have the option to contact us if you need information.
Best regards
A
Rating: 4 out of 5
Hello. Thank you for the message. Like me, I have brown skin so the product suits me. Especially I would like to have clear and radiant skin. In this case; the product "based on Glutathione" interests me to reduce the pigment spots on my face. Thank you. Best regards. ELYSE
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Rating: 4 out of 5
Fast delivery. Nothing to report
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Rating: 4 out of 5
Ease, speed to consult the site
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Rating: 4 out of 5
Authentic good quality product
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Rating: 4 out of 5
Good products, Good qualities,
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Rating: 4 out of 5
Very happy because I always receive my orders on time and in good condition
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Rating: 4 out of 5
Excellent I love HT26 products
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Rating: 4 out of 5
Compliant
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Rating: 4 out of 5
I received my ordered products earlier than expected, the products arrived in good condition. The only thing that irritated me is that the gifts that were sent to me are not the ones that were promised.
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Rating: 1 out of 5
Very poor quality, I applied it on my face for 5 days and small pimples appeared on my face and now I don't know if it's the product but I'm afraid to put it back on my face.
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Response from HT26
Hello Mrs. Aminatou, Thank you for your comment. If you notice pimples when applying your cream, it means that the use of it is not correct. To achieve better results, I invite you to follow a daily routine consisting of a soap, a scrub, a lotion, a day cream, and a night cream. With a complete range, you can achieve results after 3 to 4 weeks of DAILY use. If you have any doubts or need advice, do not hesitate to contact us. Best regards
A
Rating: 4 out of 5
Quick delivery and careful packaging.... Bravo.... However, the hat does not look like the photo, nothing serious since it was a gift
It won't stop me from ordering nourishing oils from you.
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It won't stop me from ordering nourishing oils from you.
A
Rating: 4 out of 5
fairly quick delivery, I received my order within 72 hours
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Rating: 4 out of 5
Order received on time. Waiting regarding the products the result.
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Rating: 4 out of 5
The delivery was quick. During my order, I was kindly asked if I wanted a nice gift-style box with it. But in the end, I just got a normal box with HT26 written on it lol
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Rating: 4 out of 5
Very good site
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Rating: 4 out of 5
He is one of the best. Prompt, satisfactory, and secure. All the necessary information is there and it is easy to use.
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Rating: 4 out of 5
I take away one star because the package was dropped off at a post office located very far from home, otherwise everything else was perfect
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Rating: 1 out of 5
Very high and slow shipping costs.
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Response from HT26
Hello Mrs. Tatah, Thank you for your comment. We offer to deliver your packages to your home against signature within 5 days. Unfortunately, some issues can delay the delivery time such as an incomplete address or bad weather for example. Best regards
A
Rating: 4 out of 5
The order was delayed in arriving...
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Response from HT26
Hello, Thank you for your comment. We apologize for this inconvenience. The expected delivery is 48/72 hours but we may unfortunately encounter difficulties that delay the delivery time. If this problem occurs again, I invite you to contact us to provide you with the location information of your package. Best regards
A
Rating: 1 out of 5
I am very disappointed that the gift presented during my purchase is not the one I received.
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Response from HT26
Hello Mrs. Nkot,
Thank you for your comment.
We offer you travel size products based on your purchase to help you discover our various HT26 ranges.
If you have a preference, I invite you to let us know during your next order.
Best regards
Thank you for your comment.
We offer you travel size products based on your purchase to help you discover our various HT26 ranges.
If you have a preference, I invite you to let us know during your next order.
Best regards
A
Rating: 4 out of 5
No issues with the site. I can easily find what I'm looking for. So perfect.
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Rating: 4 out of 5
Very nice organization of the site
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Rating: 4 out of 5
To recommend
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Rating: 4 out of 5
Hello. All the products I bought suit me well. I will order again on: Glutathione. Thank you
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Rating: 4 out of 5
Very satisfied with my order thank you
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Rating: 4 out of 5
Fast and complete
The hat was just replaced by a kind of straw glove... not a big deal
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The hat was just replaced by a kind of straw glove... not a big deal
A
Rating: 4 out of 5
I did not receive the hat HT26 as a gift in my order
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Rating: 4 out of 5
Nothing to report.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
I order several times a year and unlike other sites, you do not make offers and do not provide discount coupons for your loyal customers. Plus, I order from London.
It would be nice to have discounts from time to time.
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It would be nice to have discounts from time to time.
Response from HT26
Hello Mrs. Adeogun,
We thank you for your comment.
We offer loyalty points to thank you.
These points are earned for every 100 euros spent, and they can then be converted into discount vouchers to be used during a given period on your orders.
Go to your account, then to 'my loyalty points', then to 'convert my loyalty points into discount vouchers'.
Best regards,
Prysca
HT26
We thank you for your comment.
We offer loyalty points to thank you.
These points are earned for every 100 euros spent, and they can then be converted into discount vouchers to be used during a given period on your orders.
Go to your account, then to 'my loyalty points', then to 'convert my loyalty points into discount vouchers'.
Best regards,
Prysca
HT26
A
Rating: 4 out of 5
Serious site with quality products.
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Rating: 4 out of 5
Hello. Yes the products work well for me. Thank you
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Rating: 4 out of 5
At first I had a bit of trouble ordering because I couldn't validate my cart. Surely a technical issue.
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Response from HT26
Hello Mrs. Menasri,
Thank you for your comment.
If the problem occurs again or if you encounter a different issue, please do not hesitate to contact us at 01 40 18 51 00.
We will take care of you, for your advice, your purchases, the availability of your products and your order.
Best regards,
Prysca
HT26
Thank you for your comment.
If the problem occurs again or if you encounter a different issue, please do not hesitate to contact us at 01 40 18 51 00.
We will take care of you, for your advice, your purchases, the availability of your products and your order.
Best regards,
Prysca
HT26