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Rating: 4 out of 5
The products are good
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
My only problem with ht26 service is the delivery, they don't provide tracking details of orders which makes it very difficult to know when your orders would be delivered.
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Response from HT26
Hello my dear Thank you for sharing your experience with HT26. We note your dissatisfaction, and will try to resolve the situation as best as possible. We also offer you our sincere apologies. However, you automatically have access to your tracking by connecting to your HT26 space. Best regards HT26 Team
A
Rating: 4 out of 5
Easy, I was able to easily find what I was looking for
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Rating: 4 out of 5
For now, I observe a little relief for my skin.
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A
Rating: 4 out of 5
I received my order very quickly
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A
Rating: 1 out of 5
Good in any case
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A
Rating: 4 out of 5
Reliable site and very fast delivery
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Response from HT26
Hello, We sincerely thank you for sharing your experience with HT26. Don't hesitate to contact us at 06.68.91.88.25 or 01.40.18.51.00, we are at your disposal. The HT26 team wishes you an excellent day.
A
Rating: 4 out of 5
Color, texture, and smell different from what I usually receive but I hope it's the same.
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Rating: 4 out of 5
Great site that I am delighted to have discovered completely by chance. There are some really interesting products. Order arrived very quickly.
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A
Rating: 1 out of 5
Your rating is VERY BAD... I did not receive my order. The phone number linked to the address does not work. I don't know what to do... I spent 127 euros... I feel robbed..
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Response from HT26
Hello, The tracking of your package indicates that you received it on December 26 (so no delay error), the proof is that it was the subject of a complaint from you because the package was 'incomplete', you indeed only received 2 products, having ordered a set including 6 products. We always show honesty regarding the acknowledgment of our mistakes, but admitting that we forgot to include more than half of the ordered products when your package weighed 2.6 kg when it left our premises (an Action-Stains set weighs between 2.5 kg and 2.9 kg depending on the gifts distributed, the weight of the box...) is unthinkable. Thank you for reviewing your complaint. Best regards. The HT26 team wishes you a pleasant day.
A
Rating: 4 out of 5
Satisfied
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A
Rating: 1 out of 5
Yes, yes
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Response from HT26
Hello Thank you for sharing your experience with ht26
A
Rating: 4 out of 5
I liked the delivery, the order was quick.
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A
Rating: 4 out of 5
Deliveries by Chronopost are completely whimsical. This contract should be terminated and/or also offer shipments by Colissimo. Except in exceptional cases, the shipments of your products have no urgency. A range of experiences with Chronopost, for HT26 packages: *closed relay point or no longer accepting these packages, while I go check on site the opposite *contradictory information between the tracking on the Internet and the voicemail *saturated call number due to the excessively high number of complaints. Save money by terminating this contract!
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Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
The products are good but in my last pack there were two missing products
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A
Rating: 4 out of 5
Good products
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A
Rating: 1 out of 5
I'm not happy as I wasn't sent email notification of order I placed on your website, neither did I receive update of when my products will be delivered. I ordered this products a week ago, still no update on when it will be delivered after paying £26 express delivery charge. Kindly look into this and please deliver my Products as I'm traveling in few days for the Christmas Holiday.
Felicia London
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Felicia London
Response from HT26
Hello Mrs thank you for your message Your order was placed on Monday November 11, and counting the collection of parcels for the United Kingdom which takes place on Tuesday on the one hand, and the weekend when the carriers do not transit on the other hand, you have received your package on time, i.e. on December 18, according to the tracking of the package. There is no point in making a complaint at this level. In addition, we offer products that are controlled and subject to strict regulations, which since Brexit can spend a little more time in customs. We advise you to order in advance if you need to receive the parcel in the UK by a certain date. Furthermore, regarding the validation email that you did not receive, please check the validity of your information. Thank you for your understanding. The HT26 team wishes you a good day
A
Rating: 1 out of 5
The products I received weren't good
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A
Rating: 1 out of 5
My experience has just been very bad. I ordered a carrot cream from ht24 and the serum. Both with high prices. When I received my package yesterday and opened it, I was surprised that there was only a small Topsy gel exfoliating cream inside, some gloves and a soap as a gift. I made no such request. I hope they give me my money back or tell me how to return this, because it is a shame to pay so much money and have them give you another item. I want to receive what I asked for. I'm disappointed. Give me my money back and take your exfoliator. I don't give them a zero because you can't. after having waited so long.
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A
Rating: 1 out of 5
I did not receive the right order
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A
Rating: 4 out of 5
My soap is really effective
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A
Rating: 4 out of 5
Fast delivery and effective products
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A
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
I ended up with a lot of pimples on my face not to mention the carrot oil that stains my clothes this is my last order.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. The HT26 brand offers formulas based on plants and vitamins, ingredients that we carefully select for their quality, and each product has a specific role, but is not necessarily suitable for all skin types. To ensure optimal results, we recommend that you contact 06.68.91.88.25 or 01.40.18.51.00, where you will be best advised. Sincerely, The HT26 team
A
Rating: 1 out of 5
Difficult to make the payment on the site. It took me 2 months to find the solution. Difficult to reach you even by WhatsApp, nothing.
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Response from HT26
Hello madam, The payment step on our website is done in a 'classic' way, so there are no particularities in this regard. However, if you are unable to complete this step, we can offer you other solutions. Moreover, if you wish, you can contact us at 06.68.91.88.25 or 01.40.18.51.00, one of the two numbers will always be available during the week. Thank you for your understanding. Sincerely, The HT26 team
A
Rating: 1 out of 5
My disappointment was great to find that the two boxes of Serum were open and leaked, very disappointing...
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Response from HT26
Hello madam, thank you for sharing your experience with HT26. Allow us to assure you that our team always makes sure that your products arrive in good condition. However, if this is really the case, we invite you to contact us at 06.68.91.88.25 or 01.40.18.51.00, we will always have the honesty to accept to compensate you for our mistake. The HT26 team wishes you an excellent day.
A
Rating: 4 out of 5
My product arrived on time
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A
Rating: 4 out of 5
Excellent
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A
Rating: 1 out of 5
How can I give my opinion when until now I have not received any email from you and I do not know the delivery date.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Allow us to assure you that our software automatically sends an email when your order is placed, and then when your order is shipped. You receive the tracking number with that. If this was not the case, please check your email address corresponding to the order. On the other hand, we have checked the tracking of your package, which indicates that it has indeed been delivered to you. Thank you for your understanding. The HT26 team
A
Rating: 4 out of 5
Fast delivery, well-packaged products with the pleasure of receiving the little gifts that come with them. As for the use of my products, I have been using them for over 3 years, it's a shame they don't lighten the skin but they hydrate it.
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A
Rating: 4 out of 5
Magnificent
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A
Rating: 4 out of 5
Fast delivery. I just started using the products. Results to be seen over time.
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A
Rating: 4 out of 5
Fast delivery and good product with samples
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A
Rating: 4 out of 5
I am a bit disappointed with the shade of the foundation powder the shade is not lighter than the ruby lisa the advisor could have told me I explained my search to her I can still use it I will try an even lighter shade next time
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Response from HT26
Hello Madam, We were the first to contact you to confirm your foundation reference. Depending on your complexion.
A
Rating: 4 out of 5
I am always satisfied with my orders at HT26. But I regret the lack of follow-up regarding my order from my birthday month where I should have received a 10% discount that I never got. Despite my report and several attempts with the code.
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Rating: 4 out of 5
The products are very good and effective. But I did not like the delivery criteria. On the site, it is said that delivery is free for purchases over $100. I ordered for more than $200 and I paid the shipping fees. In addition, once the products were in Canada, I had to pay customs fees to DHL.
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A
Rating: 4 out of 5
Order well delivered packaging perfect I haven't used the products yet I'm waiting
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Rating: 4 out of 5
Fast delivery. I hope this lotion will be good for my skin.
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Rating: 4 out of 5
The navigation on the page is simple, the package came very well packaged so that nothing would fall out. I just started using the order.
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