HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
The cream is not the same as my last very disappointing order.
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Response from HT26
Hello,
Thank you for your feedback.
We understand your disappointment, but we want to reassure you: the cream you received is strictly the same formula as the one you were using previously.
The slight difference in color or texture may appear from one batch to another, as our products are formulated without color stabilizers and with raw materials of natural origin. These variations are normal and do not affect the effectiveness, tolerance, or quality of the product.
We thank you for your understanding and remain at your disposal for any usage advice.
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Sylvia A.
Rating: 3 out of 5
following a purchase from 27/01/2026
The postage fee is much
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Christian Christophe E.
Rating: 2 out of 5
following a purchase from 17/01/2026
The products have no effect on the skin, no change.
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Response from HT26
Hello,
Thank you for your feedback.
The effectiveness of a treatment depends on several factors: the regularity of use, the amount applied, the method of application, as well as the initial state of the skin and the products used previously. HT26 treatments work progressively and do not produce immediate effects.
It is essential to follow the recommended routine and to massage the product until complete penetration to allow for good absorption. A too short usage does not always allow for visible results.
For personalized support and to optimize results, our team is available at 06 68 91 88 25 or by email at [email protected].
We remain at your disposal.
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Maimouna G.
Rating: 3 out of 5
following a purchase from 06/01/2026
I am not satisfied, I ordered a whitening booster and I don't see the whitening side, a bit disappointed
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Response from HT26
Hello,
Thank you for your feedback.
The whitening booster works progressively. It is important to use it regularly and to massage it well until complete penetration to optimize its effectiveness. Results are not immediate and require some time, depending on skin type and the history of previous treatments used.
We also remind you that this product is strictly intended for use on the body, and not on the face.
If you would like personalized advice on application or the routine best suited to your skin, our team is available at 06 68 91 88 25 or by email at [email protected].
We remain at your disposal.
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Prénom N.
Rating: 3 out of 5
following a purchase from 10/10/2025
I find it a bit messy
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Response from HT26
Hello, Thank you for your feedback. We would like to know a bit more about what you find 'messy' in order to improve the user experience. Can you specify if this concerns the texture, scent, application, or result of the product? We remain at your disposal and available to assist you. Best regards. The ht26.com team
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Julia S.
Rating: 3 out of 5
following a purchase from 07/10/2025
I just received my products so it's too early to evaluate. The packaging is neat and the products smell strong, I don't appreciate that too much. We'll see over time for effectiveness.
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Response from HT26
Hello, Thank you for taking the time to share your opinion. The scent of the products may indeed seem more present during the first uses: this scent mainly comes from the essential oils and natural extracts contained in the formula, without aggressive synthetic fragrance. This scent tends to fade after application. We invite you to take the time to use the products over time: effectiveness is generally observed after a few days of regular application. Best regards. The ht26.com team
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Prénom N.
Rating: 3 out of 5
following a purchase from 29/09/2025
It's very good
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Rufin Antoine M.
Rating: 2 out of 5
following a purchase from 13/09/2025
I had ordered the pack of 2 anti-stain lightening milks but you sent me lightening milk for fair skin
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Response from HT26
Hello, We are sorry to hear that this has disturbed you a bit. Indeed, you have received the right product, the formula is still the same, but we have slightly changed the packaging, as we like our packaging to have a fresh look sometimes. This may certainly unsettle you, but don't worry, the Topsygel Brightening Milk still fights against the appearance of spots and works deeply to unify and illuminate your complexion, naturally. If you need information, feel free to contact us at 0668918825, we are at your complete disposal. Best regards. The ht26.com team
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Raïmath Yémi A.
Rating: 3 out of 5
following a purchase from 09/09/2025
The payment was not easy
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carine N.
Rating: 2 out of 5
following a purchase from 09/09/2025
We are all here but you charged me very expensive delivery 30€ for Ajaccio is still too much
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Mahawa S.
Rating: 2 out of 5
following a purchase from 01/07/2025
It's too slow! The site when navigating
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Véronique B.
Rating: 2 out of 5
following a purchase from 11/07/2025
Glycerin has a different texture than before, did you change the composition?
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Response from HT26
Hello, Thank you for your message. We confirm that the composition of HT26 glycerin has not changed. Its texture may slightly vary depending on production conditions or temperature, but the formula remains the same, with the same moisturizing and protective properties. Please feel free to reach out to us if you have any other questions. The HT26 team
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Alixet S.
Rating: 2 out of 5
following a purchase from 06/05/2025
I used the stain action milk with carrot oil and I noticed that after 3 weeks I have small white spots on my skin. I am worried because several white spots have appeared. I am disappointed.
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Laeticia B.
Rating: 3 out of 5
following a purchase from 07/06/2025
I liked the speed of delivery. As for the product, I am still waiting to see its effect. The downside I notice is that it is not moisturizing enough, it makes me sweat a lot and it has a Marseille soap smell, not fragrant enough.
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Response from HT26
Hello, Thank you very much for your feedback and your compliments regarding the speed of our delivery. We regret to learn that the product does not seem hydrating enough to you and that its scent does not fully satisfy you. In summer, dry skin dries very quickly, so we recommend opting for the Multi-Lightening Body Cream (https://www.ht26.com/fr/1689-crme-corporelle-multi-claircissante.html), with a vegetable oil for example. Regarding the scent, we wish not to use too many chemical agents (like perfume) in order to respect the delicacy of your skin. Best regards, The ht26.com team
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Joséphine B.
Rating: 2 out of 5
following a purchase from 17/06/2025
It's too strong, put more milk than carrots
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Response from HT26
Hello, Thank you for your feedback. The HT26 Carrot Oil Spot Action Milk is formulated to provide an optimal balance between hydration and unifying active ingredients. The carrot oil is present in a controlled quantity to ensure its effectiveness while respecting the skin. Feel free to apply a small amount and massage well for better absorption. Have a very nice day! Best regards, The ht26.com team
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Silvy-Jacky B.
Rating: 3 out of 5
following a purchase from 26/04/2025
Simple navigation on the site but the products do not work, at least those I bought
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Response from HT26
Hello, Thank you for taking the time to share your experience. We are delighted that you found navigation on our site easy. However, we regret that our products did not meet your expectations. Please know that our products are gentle and respectful of your skin, and do not contain harsh ingredients. That is why the results appear gradually, but are natural and long-lasting. If you wish, feel free to contact us at 0668918825 or 0140185100, we are at your disposal for any information or advice. Best regards, The ht26.com team
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Sylvie M.
Rating: 3 out of 5
following a purchase from 17/04/2025
I end up with a face full of pimples using the brightening mask and scrubbing soap in addition to the glutathione night cream. My face is dark and filled with pimples
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Vedice W.
Rating: 3 out of 5
following a purchase from 05/03/2025
The lid of my milk was broken and almost half of my milk was lost.
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Marina L.
Rating: 3 out of 5
following a purchase from 04/03/2025
I just started less than a week ago but I already see the change.
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Eunice K.
Rating: 3 out of 5
following a purchase from 17/02/2025
Long waiting period
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Marie D.
Rating: 3 out of 5
following a purchase from 11/02/2025
Order well received but packaged with a lot of negligence, resulting in a completely broken cap. Fortunately, there is a protective cap on each bottle
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Mireille N.
Rating: 3 out of 5
following a purchase from 26/01/2025
I had difficulties accessing the site for several days and my code derived from accumulated points was expiring. I was disappointed!!! After alerting the staff by email, I received a response after several days. Fortunately, I was able to use my code. It's a shame that the codes are not cumulative, as the discount rates are so low, at least everyone has their own business policy. Otherwise, my products always arrive and shipping costs remain considerable but that does not depend on HT26. Beyond these little details, I enjoy discovering different lotions or creams and curiously, they all suit me well.
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Crozet L.
Rating: 3 out of 5
following a purchase from 30/12/2024
you had reduced the small gifts
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Valentina D. G.
Rating: 3 out of 5
following a purchase from 02/01/2025
I loved the fact that I received the products on time. It is exactly what I needed
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Kadiatou C.
Rating: 3 out of 5
following a purchase from 18/12/2024
Fast
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Laiticia D.
Rating: 3 out of 5
following a purchase from 18/12/2024
I didn't appreciate the delivery service. It's been almost a week and it still hasn't arrived, and when I track the shipment, it shows arrived but since I wasn't there (which is not true), it was redirected to the pickup point 2 hours from my home!!!!!
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emma K.
Rating: 3 out of 5
following a purchase from 16/12/2024
I did not receive the fabric masks that go with the Serum in my last order, although I ordered the prescription Serum. I do not live in France.
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Response from HT26
Hello madam. Thank you for sharing your experience with HT26. We indeed exchanged via Whatsapp about this situation, and we sent you the masks right away. As we indicated, you will receive them soon. The HT26 team wishes you an excellent day.
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Thierry R.
Rating: 3 out of 5
following a purchase from 09/12/2024
I had specified that I wanted the package wrapped for a gift. It was not done.
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Folley Dede A.
Rating: 3 out of 5
following a purchase from 09/12/2024
For the site I think there is not something messy... but my problem is that for such a large company the products are not covered and when they shop the products flow and it is unpleasant..
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Response from HT26
Hello Thank you for sharing your experience with HT26. First of all, we would like to apologise for any inconvenience caused. When preparing your orders, our team always does everything possible to protect your products and ensure that they arrive in perfect condition. Nevertheless, we assure you that we will make sure that this situation does not happen again by redoubling our vigilance. Please do not hesitate to contact us on +33 6 68 91 88 25 with your complaints so that we can find a solution to your satisfaction. Laboratoire HT26 wishes you a good day
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Allegra M.
Rating: 2 out of 5
following a purchase from 02/12/2024
Order received with an incorrect item and it took a week to get a response on the issue even though I sent an email and called several times. The item was received well afterwards... but still, it was not a very good experience
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Response from HT26
Hello Thank you for sharing your experience with HT26 First of all, we would like to apologise for the inconvenience caused. When preparing your orders, our team always does everything possible to ensure that your order is perfect, and that your products arrive in perfect condition. Nevertheless, we assure you that we will make sure that this situation does not happen again by being more vigilant. Also, do not hesitate to contact us at +33 6 68 91 88 25 to share your complaints so that we can find a solution that will satisfy you. The HT26 Laboratory wishes you a good day
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Folley Dede A.
Rating: 3 out of 5
following a purchase from 20/11/2024
We don't seem to feel that it's a big brand... because the products are not covered by a label before being closed.. it makes some products flow.. I wonder if this is a counterfeit company.
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Charlotte R.
Rating: 3 out of 5
following a purchase from 30/10/2024
Hello,
I have a lot of old spots on my face, I bought intense anti-spot cream and anti-spot lotion with scrub, I have been using it for 2 weeks and so far I have not had any results
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Response from HT26
Hello madam, The HT26 team warmly thanks you for your comment and your loyalty. The HT26 Laboratory indeed brings together a team of five pharmacy doctors, whose products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, durable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide you with personalized advice if needed. The HT26 team wishes you an excellent day
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Djankou D.
Rating: 3 out of 5
following a purchase from 22/10/2024
I added a note but did not see it in my package
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Ronnie T.
Rating: 3 out of 5
following a purchase from 03/10/2024
A bit of speed in processing orders and thank you for responding when we try to contact you
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Mariéme K.
Rating: 3 out of 5
following a purchase from 19/09/2024
Fast delivery
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Lalla T.
Rating: 2 out of 5
following a purchase from 05/09/2024
After nearly 3 months of continuous use and two purchases. I can say that the products that were first recommended to me in-store by an advisor and repurchased online had no visible positive effects on my skin. I would not recommend. Sorry, too expensive for what it is!
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Response from HT26
Hello madam, we thank you for sharing your experience with HT26. HT26 products are formulated with plants and vitamins, carefully selected by our pharmacists for their quality and effectiveness. Our products are respectful of your skin, and the results are very gradual and lasting. Their visibility and speed depend on skin type, lifestyle hygiene, and the reliability of the products used before HT26. If you wish to contact one of our pharmacists, you can call 0145231214 or [email protected]. We thank you for your understanding and wish you an excellent day.
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Paulino Z.
Rating: 3 out of 5
following a purchase from 05/09/2024
The products are of good quality, but the delivery is too expensive. There should also be a loyalty card or collected points to choose a free product and occasional promotions.
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MARIE-HELENE Y.
Rating: 3 out of 5
following a purchase from 11/09/2024
Delivery not fast.
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esthelle L.
Rating: 3 out of 5
following a purchase from 10/09/2024
I am disappointed because my package arrived open, one of the activating serums is missing since I ordered two. I sent a message to notify, unfortunately nothing has been done. Thank you. I am used to ordering online and receiving my package without fail.
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Mayelle N.
Rating: 2 out of 5
following a purchase from 07/09/2024
Sometimes I receive different products than the items ordered, like now. Or I do not receive all my ordered items.
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Response from HT26
Hello madam. We thank you for sharing your experience with HT26, and we apologize for the inconvenience caused. We always strive to work to your satisfaction. After contacting you, we confirm that the glycerin ordered was indeed out of stock, and we replaced it with glycerin that was equivalent to this one (both in terms of formula and price), with your agreement obtained during a subsequent phone conversation after sending your order. However, we acknowledge that we made a mistake regarding the Body Milk sent compared to what you received, and we confirm that it has been resent to you. If you need advice or various information, do not hesitate to contact us at +33668918825, +33140185100, or write to us by email at [email protected]. The HT26 team wishes you an excellent day.
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