Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 2 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2020
The products are not lightening as you say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2020
I expected to have more results especially for my spots but it wasn't very effective. It's a shame that it's not well detailed which product is for the face or other....but I liked the customer service and the gifts!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2020
Technical sheet of well-detailed products
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2020
Disappointed with my order, I feel like it made me darker rather than anything else in the description, it might need to be explained more about what the products are for
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/05/2020
You offer gifts that you then change and it is only upon delivery that we discover that the gift has been changed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2020
It didn’t work for me
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/05/2020
The delivery does not match the order. Given the amount of the order, gifts were assigned to me upon validation but I did not find them in my delivered package. I immediately called customer service and it was agreed that a manager would call me, which never happened. Too bad!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2020
I did not receive my gift as expected with my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2020
not very flexible for international distributors. it would be better if the company could make all shipping arrangements and charge the customer instead of telling us to determine the pickup and shipping ourselves
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2020
My order was not complete, the sponge was missing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2020
This order made me break out a lot of blackheads and many things
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2020
On the amount of my order, shipping should be free, but you made me pay. That's bad for business.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/05/2020
Exorbitant shipping costs and delivery time not respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2020
Order not conform
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2020
The gift arrived broken and the box was punctured
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/05/2020
Hello
Order no148700 from 2020/03/10 was delivered to me with a two-week delay and 4 soaps less out of 8 VITAMIN PURIFYING BARS that I ordered. Plus, all the gifts you promise, I never receive anything. I want to exercise my rights by recovering my duly paid soaps. Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
A bit disappointed, an order placed for DHL rates over 10€ with 3 weeks of waiting is unacceptable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
Delivery time not in accordance with what was announced on the site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/07/2020
I did not receive all of my orders, I left a comment but I never got a response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2020
No confidentiality, the invoice was outside the package.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2020
I received my order with a slight delay. I really like Ht26 products except that when you order, you really want to receive it within the timeframe
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2020
Everything is great, except that the milk gave me pimples and I would like to receive some advice on how to deal with it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2020
The site is complete
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/07/2020
Too expensive and you do not respect the dosage.
Late delivery as well. Please specify how to use the product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2020
The service was correct but I am not satisfied with the delivery, it was delayed and complicated by Chronopost. In short, I am disappointed with the gifts because a product at this price deserves gifts that correspond to the purchased product, like a good to wear the wig, a cream for the maintenance of the wig, or a glue for the wig. It's not the same as in the photo, I received a wig that is too smooth, I don't even know if I can curl it, no instructions. It looks really good in the photo, it's not the same thing that I received. I don't know if an exchange is possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2020
Order received well and on time. However, I think you should lower the amount for free shipping, especially for your loyal customers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2020
Good delivery time. But the site is not very optimized because it allows customers to choose gifts and in the end, something else is shipped.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2020
I received my items with a slight delay due to Chronopost. We are not informed of the shipment and some bottles of creams or oils are not of good quality. Personally, I had this case. So overall it's okay but we expect more than that from ht26.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2020
Some products are not delivered and that's a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2020
The package was not delivered to me and I only received one gift, the moisturizing milk
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2020
I received my package on time, the only downside is the shipping costs, it's too expensive, why not use collision or other cheaper carriers.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2020
Very disappointed because the site allows the possibility to choose gifts and in the end, something else is sent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2020
I have been using HT26 products for months, and I am moderately satisfied, ultimately I do not see the lightening mentioned.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2020
not the expected gift
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
Perfect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
I was wandering to have a clear advice on the effective products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2019
Non-existent communication service, you send an email with a concern and no one responds to you. The tracking number is non-existent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2019
Fast delivery, I am starting to use the products, I will tell you the result after use but I am disappointed because the electric brush does not work
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Response from HT26
Hello,
We thank you for your comment
If you are having difficulties operating your electric brush, we invite you to remove the battery protection located in the battery compartment
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2019
Hello, upon opening the package, the Topsygel shower emulsion bottle was poorly closed and the liquid had spilled onto the other bottles, which forced me to clean the entire shipment despite the cellophane packaging around it... not very pleasant!!
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Response from HT26
Hello,
We invite you to send us your complaint by email: [email protected]
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2019
Shipping was quite fast. I am just disappointed with the damaged products I received and how expensive they are.
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