HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Average delivery time with correct products. No long waits. Downside: website difficult to navigate. Please attach pictures alongside text when describing products in sets. Give the option to add a specific product found in the set without having to navigate the website all over again. This will encourage extra purchases within a set of products.
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Amy M.
Rating: 3 out of 5
following a purchase from 22/08/2024
The cap of the aloe vera oil broke in less than 2 days. The body cream and soap are great but the oil is so-so.
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Hassina I.
Rating: 2 out of 5
following a purchase from 29/08/2024
Order for €115 just a small Wax soap as a gift and not even the card indicating the name of the person who prepared the package. The products are still good but the little attentions are starting to disappear.
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Monique T.
Rating: 3 out of 5
following a purchase from 24/08/2024
My order has still not been delivered
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Célestin Provincial D.
Rating: 3 out of 5
following a purchase from 12/08/2024
I did not receive the additional purchase gifts as is often the case.
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Véronique Carine N.
Rating: 3 out of 5
following a purchase from 15/07/2024
I thought I would be delivered the next day and it actually took a few days.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2024
Because I am writing to report a breakage in my order today, no reaction from your services while I sent you the photos
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We sincerely apologize for the inconvenience caused. We have indeed contacted you to know the details of your dissatisfaction and to get more information about the products that were damaged. Following this, we have resent the damaged products, which you should have already received. We will be more vigilant in the future regarding the protection of our products during shipping to prevent such situations from happening again. The HT26 team wishes you an excellent day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2024
I am 2 weeks into using it and I don't see any change I still have pimples on my face and body and my skin is dull
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Response from HT26
Hello madam We thank you for sharing your experience with HT26. Our team of pharmacy doctors formulates natural and quality products, based on carefully selected plants and vitamins for their effectiveness. These products, which are as natural as possible, offer lasting but gradual results. The results will also depend on your skin type and what you have used before HT26 products. For any advice or questions, we invite you to contact us at 0140185100 or 0668918825, we are at your complete disposal. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2024
I received my order and I was so excited to open it only to start crying after realizing that one big bottle and small face toner were broken. I still don’t understand how HT26 didn’t put in anything to secure the bottles!! Poor packaging
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Response from HT26
Good morning my dear, We thank you for sharing your experience with HT26 Laboratory. First of all, we apologize for the inconvenience. Indeed, we called you about this situation and we sent you other products, with strong packaging. Don't hesitate to call us at 0668918825, or 0140185100 if you have any questions or problems, we will be at your disposal to answer your questions. The HT26 Team wishes you a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2024
very intrusive shipment
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2024
The site is suitable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2024
I really liked the facial scrub
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2024
The serum is poured, but the rest is good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2024
Hi, I think it's too early to talk about it before the delivery arrives but I won't hesitate to say that the procedure was simple and easy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2024
My delivery was delayed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2024
Hello, the lightening milk did not have the same color as the one I bought in another store. This is my first order. Thank you. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2024
The Pot 90 is not the same. The consistency is very light and I am thinking of not buying again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/02/2024
It dries my skin too much.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2024
Fast delivery of course, but the packaging of the Glutathione cream needs to be reviewed, I received it opened with an unimaginable amount of cream taken, disregarding hygiene rules and respect for the customer.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2024
Hello, the body lotion I received does not have the same effects as the one I received previously. That one made my skin yellow while the other gave me a clear white and hydrated complexion. Moreover, the massage oil that was part of the gifts was missing.
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Response from HT26
Hello madam, Our products are formulated with plants and vitamins, which are carefully selected for their quality. On the other hand, the results of our products are durable but progressive. The color left on your skin is the result of a poorly applied product that did not penetrate well. Finally, we note that each of your orders is subject to a complaint, and that you keep your products even though we send you new ones, in order to satisfy you further. We will contact you to clarify the situation. Thank you for your understanding. Best regards, The HT26 team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2024
The site is no longer simple, clear, and easy for customers as before. - Unfortunately, the site has huge problems sending emails in case of forgetting the password for one's account. - The online support to recover the account was okay on the second attempt resulting in the recovery of the account.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We have taken your dissatisfaction into account, and we will do our best to improve these elements. On the other hand, do not hesitate to contact us at 01.40.18.51.00 or 06.68.91.88.25 if you have any questions, we are at your disposal. Best regards, The HT26 team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2024
Their site is not understandable for everyone, but the products are of good quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2024
For now, I haven't used the milk yet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2024
I just bought the products, so I'm still testing! I still noticed that the smell of the cream is not pleasant! The shower gel, on the other hand, smells super good. I will come back to give my opinion on the effectiveness of the products in a month!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2023
I pay for delivery but I have to go pick it up kilometers away. What a shame!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2023
There was no email to confirm the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2023
The product no longer has the same color. Initially, it was brown and now it's white. I wish it were brown. Thank you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2023
Hello, I love HT26 products but you change the composition very often and it is very inconvenient for us customers, especially me because I don't know what to expect with each order. Each time the milk is different either by color, texture, or effect on the skin. I don't have time to go to the store, I do all my shopping online and I would like to be satisfied at least a little. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2023
The delivery service is good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2023
Hello. The order was delivered quickly and everything was okay and thank you for the gift. However, you cannot ask someone incessantly to give an opinion after the day of receipt when they have not even tested the products and therefore have not observed any changes. I find that it is not sincere, that is why I give three stars because YOU ARE PRESSURING ME A LITTLE TOO MUCH.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2023
Problem with a computer bug while placing the order. Moreover, the people contacted by phone were unable to help me resolve the issue. Otherwise, everything else was very good: short delay, compliance, and condition of the products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2023
I was not delivered as requested even though I left my number to be contacted. This was not done. I had to go to a pickup point to collect my package. While I was not necessarily available. Satisfaction = average
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2023
the ointment and scrub irritate my face it made my face like old skin.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
For the look again
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
Shipping costs too high
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/10/2023
Still and again this yellowish color that stains my sheets and clothes, despite my complaints.
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Response from HT26
Hello Thank you for sharing your experience with HT26. We are sorry that you did not appreciate the color. Indeed, we could ensure that our products remain white, but that would involve adding preservatives to our formulas, which is against our ethics. Moreover, products that are prone to yellowing are not expired and are just as effective as the others. Thank you for your understanding Best regards The HT26 team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/10/2023
You did not deliver what we ordered.
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Response from HT26
Hello Thank you for sharing your experience with HT26 Indeed you contacted us as soon as you received your order. We took care of your request immediately, then we found a solution to compensate you as best as possible. Nevertheless, we apologize once again for the inconvenience caused, and we will ensure that such a situation does not happen again. Thank you for your understanding Best regards The HT26 team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2023
very disappointed because the oil arrived punctured and dripping, not serious at all, the cream, nice packaging, practical and easy to understand instructions
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2023
Pitiful service
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Response from HT26
Hello Madam, your missing shower gel is on its way. You will receive it shortly. Best regards, Customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2023
The formula for the lotion seems to have changed.
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