Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 2 and 3 stars

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2022
The site is extremely slow regardless of the device I use and the place where I consult it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2022
Quite disappointed by the whitening milk bottle with glutathione
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2022
Usually your packages arrive in a box which I greatly appreciate. But this time you sent it to me in a bag that I unfortunately received in bad condition, I mean it was torn.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2022
I did not get everything I ordered. The baby bathing soaps I ordered did not come and the eau de roulette came but was open and had spilled.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2022
Having purchased the preparation range, I am on my 3rd day of use and for now I cannot judge yet.. see you in 2 weeks
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
For now I cannot comment because I just started buying HT26 products. In the future I will share my opinion.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2022
The gifts in my cart were not the ones that were in my order. Thank you
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Response from HT26
Hello to you, We thank you for your message! We offer gifts to all our customers who place an order on our website. The gifts are chosen based on the available stock at the time of preparing the packages. Hoping to see you again very soon on ht26.com! Laboratory HT26
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/11/2022
I am disappointed because I have been using the white essence transparency cream since 2012 and I realize that it is no longer the same, the smell has changed, the color as well, it was white and smelled good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2022
Open package and shower gel offered was spilled on the other products thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2022
Hello, I received my package with two open bottles. So I am disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2022
I apologize for giving this rating, which may or may not reflect reality since I would have liked to receive my order to participate in the survey, but I am still waiting for delivery and I do not know at what stage my order is as of this date...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/10/2022
I did not receive what I ordered, among my order I had chosen a brightening scrub for body and face, you sent me a small soap that has nothing to do with it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2022
I did not receive the serum90 that I ordered I write to the ht26 customer service no one responds.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2022
The color of the cream, carrot oil disappointed me, it stains, damages and dirties clothes. When I apply it, it's impossible to dress in white
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/10/2022
Package arrived late
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2022
On the site, we cannot find the references for the foundations in the catalog
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2022
Good but the scent is very strong for both the shower gel and the cream.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2022
Good!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/09/2022
I did not receive the entirety of my package, one product was missing
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2022
My last order at Ht26 did not satisfy me because I ordered 3 items and only received 2, so I would like you to send me the rest, namely a pack of 5 Marseille soaps.
Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2022
I tried the glutathione and essence range, they are good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2022
Missing photos on the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2022
The photos are not visible on the site, a shame for recognizing the product...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2022
Experience is not great because you communicate mostly in French and it’s difficult for none French speaker like me. I have to use my school knowledge of French to understand a little bit of communication.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2022
Not bad
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/08/2022
The delivery is a bit long and I am not satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2022
I ordered 2 products. The order has still not been received after 3 weeks and after 2 phone calls, the order is resent but partially. I called again and I am still waiting for confirmation. I am still waiting for the delivery of the second product!
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Response from HT26
Hello Madam, We are sorry for this situation, hoping that your 2 products bring you total satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2022
The package was delivered to the relay point on Saturday morning, August 13, and I was told that the package would be there at 9 AM, I waited in vain. On the 14th, Chronopost told me at the post office, but I work and the post office closes at 12:30 PM. I had to make a proxy.
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Response from HT26
Hello Madam, We hope your next order will go better.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2022
I need my order now it's taken 9 days now please
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Response from HT26
Hello Madam, Please be patient your order will arrive soon, if you have any questions or problems write us here: +33 6 68 91 88 25
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2022
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2022
I have been using HT26 products for 13 years and I have been buying online for 2 years but this time the experience was not very good. I did not receive any order confirmation message, no communication with customer service and the delivery was made 1 week later. I think you need to improve your website.
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Response from HT26
Hello Madam, We are working for constant improvement, thank you for your feedback.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2022
Visually and graphically, the site is not very 'glamorous'. However, searching for products is easy and explicit.
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Response from HT26
Hello Madam, We are working to improve our site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2022
There is no list of ingredients for the products on the site, so it does not make you want to order a product whose composition you totally ignore,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2022
The site needs some improvements
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2022
The site is well designed; moreover, I would easily find the face lotion in the CLEANING list as it is not a cream.
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Response from HT26
Hello to you, Thank you for your constructive message! It will be taken into account in the improvement of the site Hoping to see you again very soon on our site! Laboratory HT26
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2022
I was scared of the silence. It would be better to inform customers. I spent 48 hours without contact.
Otherwise, everything is fine.
Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2022
Poor communication maintenance and customer service not very pleasant
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2022
For the moment best difficult to give a point of view, as the product preparation, I had body itching and a black spot on my neck. I changed to start with these products. I believe I will have a good result
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2022
Can do better.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2022
In the order I was notified that I would receive not only three gifts and I only got one but also the wig came with 3 adhesives I didn't even get one
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