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Rating: 2 out of 5
Can do better.
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
In the order I was notified that I would receive not only three gifts and I only got one but also the wig came with 3 adhesives I didn't even get one
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A
Rating: 3 out of 5
Hello, Following my last order.. I was supposed to receive as a gift a travel-sized shower gel and a spa treatment.. I did not receive the shower gel in my box is this normal... Also you give discount vouchers for a very short time without taking into account the fact that a customer who buys a range of products is supposed to finish it before placing another order.. The discount voucher for a duration of a few days after purchase has no interest.. The formula discount voucher on the next purchase for a customer who takes the boxes continuously would be more appropriate and more attractive like.. Otherwise, it’s better not to give anything.. I have received discount vouchers 3 times already that I have not used.. because valid from a certain purchase amount.. Good reading Regards
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A
Rating: 2 out of 5
The site is not practical
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A
Rating: 3 out of 5
I had small red bumps and I stopped. I paid 60€ more to get this product for 17€. If you have a representative in Norway it would be better. Thank you
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A
Rating: 2 out of 5
Very fast delivery but I do not recommend this product. I spent nearly 40€ on a product that after 2 days of use caused me an allergic reaction.
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A
Rating: 2 out of 5
Quite average
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A
Rating: 2 out of 5
With each order the argan cream changes color. I do not understand
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A
Rating: 3 out of 5
Good
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A
Rating: 2 out of 5
I received my order, one of the products was broken. I took a photo and made a complaint but I encountered a salesperson who is not at all attentive and does not care about customer satisfaction.
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A
Rating: 2 out of 5
I received an open bottle and the gel was leaking it seems that I was sold a broken bottle. Not very satisfied
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A
Rating: 3 out of 5
I am new to HT-26 I will test my opinion after a month
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A
Rating: 2 out of 5
The products are good but the marketing is not honest. During the order, they make you believe that you will receive certain products for free but the photos are different from reality. You receive tiny samples instead.
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A
Rating: 3 out of 5
I thought the products should be hermetically sealed but some liquid was outside it seemed the products were opened. Body lotion shower gel
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A
Rating: 3 out of 5
Not very modern
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A
Rating: 3 out of 5
I received my order well, and all my products were complete. A big thank you.
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A
Rating: 3 out of 5
This cream and this shower gel I don't think really lighten because it's been almost two weeks since I applied it, no change, even the body and face lotion is the same, no change.
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A
Rating: 3 out of 5
No results, the cream I've been using for two months
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A
Rating: 2 out of 5
The delivery was fine, but there was no invoice in the box, the HT26 catalog was crumpled in the box, which makes it uninviting to read.
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Response from HT26
Hello to you, Thank you for your message! Invoices are located in your Client Area ht26.com to simplify access. Our catalogs are only available in stores! However, thank you cards are added to the packages that give you discounts valid for the next order. Laboratory HT26
A
Rating: 2 out of 5
No gift was in the package. That's how we test other products.
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A
Rating: 3 out of 5
I will give my feedback later
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A
Rating: 3 out of 5
The gifts are not always those indicated on the order
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A
Rating: 3 out of 5
We would like more gifts
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Response from HT26
Hello to you, It all depends on the amount of your order See you soon on our site! Laboratoire HT26
A
Rating: 2 out of 5
error in the delivered product difficulties in recovering the return slip too long delays
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A
Rating: 3 out of 5
My order arrived on time but it's not brightening
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A
Rating: 3 out of 5
A bit slow but not too annoying.
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A
Rating: 3 out of 5
Great
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A
Rating: 3 out of 5
Not bad
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A
Rating: 3 out of 5
Well received my order, very well packaged, for now I have nothing to say.
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Response from HT26
Hello to you, Thank you for your comment. Orders are prepared meticulously, most products are packaged to avoid breakage during transport!
A
Rating: 3 out of 5
The gift was opened
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A
Rating: 2 out of 5
I received my order with 1 of the 3 large plastic bottles shattered at the base, due to very light packaging.
DESCRIPTION OF THE PACKAGING:
Outer corrugated cardboard 2 mm thick
Top and bottom foam plate 4 mm
Each bottle wrapped in cellophane
Nothing to stabilize the bottles, which barely occupy half the volume.
Under these conditions, if the package was jostled at all, it is not surprising that a bottle arrived shattered!
Thanks to the cellophane, only part of the contents leaked into the cardboard, so the leak was not visible from the outside when I received the package at the relay point.
My email sent upon receipt - 3 working days ago - to the webmaster of ht26, accompanied by a photo of the damage, has gone unanswered. I hope for at least a refund for the shattered bottle.
Translated reviews
DESCRIPTION OF THE PACKAGING:
Outer corrugated cardboard 2 mm thick
Top and bottom foam plate 4 mm
Each bottle wrapped in cellophane
Nothing to stabilize the bottles, which barely occupy half the volume.
Under these conditions, if the package was jostled at all, it is not surprising that a bottle arrived shattered!
Thanks to the cellophane, only part of the contents leaked into the cardboard, so the leak was not visible from the outside when I received the package at the relay point.
My email sent upon receipt - 3 working days ago - to the webmaster of ht26, accompanied by a photo of the damage, has gone unanswered. I hope for at least a refund for the shattered bottle.
Response from HT26
Hello Madam, Can you specify which bottle was broken during transport? Please send us a WhatsApp message at +33 6 68 91 88 25
A
Rating: 2 out of 5
The first shipment was lost and it cost me a lot to call. The second shipment took 4 days to receive.
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A
Rating: 3 out of 5
I searched for this gel everywhere and miracle I find it on the site. I buy it and 2 days later I get a call saying that the product is not available and that I will be refunded. Waste of time. Real-time stock management would be practical for customers.
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A
Rating: 3 out of 5
Hi, delivery was well done. Still waiting for the effectiveness of this cream..
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A
Rating: 3 out of 5
Fast delivery
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Response from HT26
Hello, thank you for your feedback! We do our best to ensure you receive the packages as soon as possible
A
Rating: 2 out of 5
too disappointed with the lightening milk with argan oil, it darkens me, I would prefer to continue with the lotion range 90
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Response from HT26
Hello Madam, We are sorry that it has this effect on you. Send us a WhatsApp message at +33 6 68 91 88 25 or at [email protected] and an advisor will assist you.
A
Rating: 3 out of 5
Good
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Rating: 2 out of 5
Hello
I am not satisfied with the last order because I didn't receive many gifts, yet I shop all the time with you.
Best regards,
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I am not satisfied with the last order because I didn't receive many gifts, yet I shop all the time with you.
Best regards,
Response from HT26
Hello Madam, Thank you for your loyalty! The gifts vary depending on the products you order. Looking forward to seeing you again soon on HT26.com
A
Rating: 3 out of 5
Good morning!
I want to know the reason why my order has never been processed. I still need it.
Thank you!
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I want to know the reason why my order has never been processed. I still need it.
Thank you!
A
Rating: 2 out of 5
The first time I ordered they said free shipping but they still charged me and I find that misleading advertising, thank you
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