Customer reviews of HT26

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 13/07/2021 à 01h03 following a purchase from 04/07/2021

Not bad

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 09/07/2021 à 15h59 following a purchase from 01/07/2021

Under observation

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 09/07/2021 à 00h46 following a purchase from 30/06/2021

The shipping cost at ht26 is too excessive.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 08/07/2021 à 16h30 following a purchase from 01/07/2021

The texture of the milk I received this time is liquid while the last time it was condensed. The milk is not effective even with the serum. The products are packaged in a ton of plastic film, no worries for the environment.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 08/07/2021 à 13h32 following a purchase from 01/07/2021

The lipstick does not last long at all

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 06/07/2021 à 09h48 following a purchase from 26/06/2021

Because I have soaps and shower gels without instructions and in what order to use them, I am waiting to find the method and the order to follow to apply the body oils, soaps, shower gels, soaps ordered...

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 06/07/2021 à 09h39 following a purchase from 28/06/2021

Hello, soon when a customer orders your products, take the time to provide them with a mode or a guide on how and when to use each product... or even to better guide the customers, give the mode and the order in which they should or can use the products. In my case, I don't know how and in what order to use the different soaps and oils I ordered because all the products are soaps and shower gels... the oils are body oils... here is the difficulty I am currently facing, I am waiting to know how and in what order to use them.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 29/06/2021 à 05h24 following a purchase from 20/06/2021

My product (makeup base) was opened and the quantity reduced. A bit disappointed for the price I paid.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 23/06/2021 à 17h09 following a purchase from 15/06/2021

The gifts offered are not what I received

Translated reviews

Response from HT26 Published on 24/06/2021

Hello Madam,
Thank you for your understanding, the gifts are primarily complementary products to the order that will help contribute to the client's care result, and the choice is also made based on stock availability.
But whatever happens, we always offer more than what the client has chosen.
Best regards,
Customer service

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 20/06/2021 à 17h48 following a purchase from 13/06/2021

I am very satisfied, the delivery was fast and included gifts. I love it

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 20/06/2021 à 09h16 following a purchase from 12/06/2021

I just received the products. Once I have used them, I will come back to give more stars if needed. Otherwise, order received quickly, a big thank you to ht26.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 19/06/2021 à 16h49 following a purchase from 11/06/2021

Order received well, however I had requested a gift wrap with a note inside and the recipient received a simple package

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 09/06/2021 à 22h03 following a purchase from 27/05/2021

Fast and efficient service. Just review the payment customs fees by the customer considering the already high delivery fees. Some companies in Europe offer free delivery from a certain purchase amount and also cover customs fees. No hard feelings, from Canada.

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 02/06/2021 à 19h16 following a purchase from 26/05/2021

Very fast delivery in 2 days. Product hydrates the skin well. Used only a few days. I will come back to give feedback on the effects after long use.

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 01/06/2021 à 23h44 following a purchase from 14/05/2021

to improve

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 01/06/2021 à 13h47 following a purchase from 25/05/2021

For now, a bit good, I just started so I'm not in a hurry

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 31/05/2021 à 18h20 following a purchase from 01/05/2021

Satisfied with the delivery

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 30/05/2021 à 21h36 following a purchase from 23/05/2021

Hello, I recently placed an order (170664) which I have indeed already received but the problem is that I cannot use my topsygel milk because when I press the product does not come out I have to open the bottle each time and it's annoying because I get it everywhere in the end

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 26/05/2021 à 08h20 following a purchase from 17/05/2021

I have no opinion

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 23/05/2021 à 19h51 following a purchase from 14/05/2021

Navigating the site was problem-free. Very easy and convenient

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 23/05/2021 à 01h07 following a purchase from 05/05/2021

Arrived on time, but my serum was half empty. Disappointed

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 17/05/2021 à 09h13 following a purchase from 07/05/2021

I have not received the product since the 7th, it's been 10 days while I paid to have it in 2-5 days maximum

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 17/05/2021 à 05h46 following a purchase from 08/05/2021

Favorable

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 14/05/2021 à 13h15 following a purchase from 06/05/2021

I have been using the serum milk and soap for a year now, I spend more than 100€ on each purchase, so I find it expensive, we need loyal customers if we can get discounts, thank you

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 12/05/2021 à 18h22 following a purchase from 01/05/2021

Good site. I would just like to have an easier way to find the cream that could make my face clearer and more even without necessarily becoming lighter.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 12/05/2021 à 15h38 following a purchase from 05/05/2021

I do not like that the gifts offered are lightening products. Thank you otherwise very good delivery

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 11/05/2021 à 16h24 following a purchase from 03/05/2021

Thanks

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 10/05/2021 à 18h04 following a purchase from 03/05/2021

I find the delivery fees too high!!!!

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 30/04/2021 à 17h19 following a purchase from 22/04/2021

First, navigation on the site is not smooth and more complex on mobile. Delivery without issue. Then, satisfaction is half because I did not receive the box as it is presented on your site and I had to claim a missing product. Also, I never received the small mirror. Finally, customer service is reactive, but does not really engage with customers.

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 26/04/2021 à 15h30 following a purchase from 19/04/2021

Package arrived on time, with many little surprises, my lotion arrived almost completely spilled and I can't take the cream from the pump I have to completely open the cream, for now I have no opinion regarding the quality of the products because it's only been 4 days since I started using it, we'll see later

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 22/04/2021 à 13h11 following a purchase from 09/04/2021

I am not happy with the maximum day face cream, it gave me a lot of pimples on my face, not nice to see, I am disgusted. It already happened with the first face cream and I changed to the one for 32€ which didn't change anything, on the contrary, it worsened. Please respond, I need your advice to remove the pimples and the oily skin it created for me

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 16/04/2021 à 14h04 following a purchase from 07/04/2021

Incomplete order. I have always used the ht26 range which I love. It gives me a clean and radiant complexion. But for my first order on the site, I am disappointed. I ordered the preparation range and the night cream is missing. After several calls and emails, no response from customer service. Nor from Samuel who asked me to send him a photo of all the products received. I recommend the range but not ordering on the site. I did not have a good experience, I hope you will fix this and send me my night cream, I paid for it, I remind you.

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 15/04/2021 à 07h17 following a purchase from 07/04/2021

I did not receive the gift products as announced in my order, instead I received something else and that's a shame

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 14/04/2021 à 20h13 following a purchase from 06/04/2021

Very easy to navigate

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 14/04/2021 à 13h53 following a purchase from 06/04/2021

Too early to give a review since I just started using the product. Fingers crossed.

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 10/04/2021 à 21h52 following a purchase from 28/03/2021

I have nothing to say about the site. Thank you

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 10/04/2021 à 01h12 following a purchase from 01/04/2021

Too many products, it's confusing. Because differentiating the products is not very obvious.

Translated reviews

A

Acheteur Vérifié

Rating: 3 out of 5

Published on 08/04/2021 à 21h38 following a purchase from 01/04/2021

The delivery is 9.95 for France, I find that too expensive. Thank you.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 08/04/2021 à 03h12 following a purchase from 31/03/2021

I am generally satisfied with the orders and the service. I usually spend a lot of money on orders from Paris to ensure I receive authentic products after visiting the store in Paris last year. But my positive experience was not as positive this time and I am considering changing my products. I ordered a batch of products that I cannot track and on my account, there is another order that appears which I did not order. There is nowhere to communicate with the store because everything is in French and I do not understand where to find a customer number. I am disappointed this time.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 03/04/2021 à 10h59 following a purchase from 25/03/2021

I am not satisfied because this is the second time I order and what is offered to me as a gift is not what I receive. For example, you announce offering a spa treatment instead of that I receive body butter and 2 small tubes of toothpaste and 1 small tube of hand cream. I find that this is a misleading announcement you make.

Translated reviews