Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 27/09/2019 à 12h46 following a purchase from 09/09/2019

Non-existent communication service, you send an email with a concern and no one responds to you. The tracking number is non-existent.

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Acheteur Vérifié

Published on 24/09/2019 à 21h20 following a purchase from 14/09/2019

Delivery is okay. Customer service is top-notch

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Acheteur Vérifié

Published on 23/09/2019 à 12h27 following a purchase from 17/09/2019

The site is overall well organized, it is quite simple to find your way around when looking for a specific product. Delivery is fast but the only downside is regarding the gift lol please diversify your gifts, we are tired of your bath salt..

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Acheteur Vérifié

Published on 16/09/2019 à 17h23 following a purchase from 12/09/2019

Very fast and efficient, now we just need to see if the product is good or not

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Acheteur Vérifié

Published on 15/09/2019 à 16h55 following a purchase from 24/08/2019

Fast delivery, I am starting to use the products, I will tell you the result after use but I am disappointed because the electric brush does not work

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Response from HT26 Published on 18/10/2019

Hello,
We thank you for your comment
If you are having difficulties operating your electric brush, we invite you to remove the battery protection located in the battery compartment
Best regards

Acheteur Vérifié

Published on 13/09/2019 à 02h00 following a purchase from 06/09/2019

I like the packaging and the gifts inside.. I didn’t try yet the product

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Acheteur Vérifié

Published on 09/09/2019 à 11h09 following a purchase from 21/08/2019

Hello, upon opening the package, the Topsygel shower emulsion bottle was poorly closed and the liquid had spilled onto the other bottles, which forced me to clean the entire shipment despite the cellophane packaging around it... not very pleasant!!

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Response from HT26 Published on 18/10/2019

Hello,
We invite you to send us your complaint by email: [email protected]
Best regards

Acheteur Vérifié

Published on 08/09/2019 à 19h07 following a purchase from 02/09/2019

Satisfied with the product and fast delivery.

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Acheteur Vérifié

Published on 07/09/2019 à 15h34 following a purchase from 28/08/2019

Shipping was quite fast. I am just disappointed with the damaged products I received and how expensive they are.

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Acheteur Vérifié

Published on 07/09/2019 à 07h40 following a purchase from 03/09/2019

No issues

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Acheteur Vérifié

Published on 04/09/2019 à 13h42 following a purchase from 27/08/2019

The product cap arrived completely broken and I was given a different gift than the one I chose.

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Acheteur Vérifié

Published on 03/09/2019 à 07h51 following a purchase from 17/08/2019

I must say that I am quite disappointed... Usually, I use Bedon products that I also buy online and I have never had any problems... For once that I decide to try HT26, the 2 promised gift products did not arrive!!!... and yet, they are clearly listed on invoice 2019-08-17 #FA086108...

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Acheteur Vérifié

Published on 02/09/2019 à 21h47 following a purchase from 28/08/2019

Order received very quickly, very good site, nothing to say for now. I am very satisfied

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Acheteur Vérifié

Published on 29/08/2019 à 22h58 following a purchase from 22/08/2019

I could have given 5 stars if I had received my entire order and the promised gifts

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Acheteur Vérifié

Published on 27/08/2019 à 21h54 following a purchase from 25/08/2019

I really like the products sold by the store

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Acheteur Vérifié

Published on 24/08/2019 à 18h44 following a purchase from 31/07/2019

The delivery took longer than I expected. I was really afraid of losing my money for nothing. The test is really okay

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Acheteur Vérifié

Published on 23/08/2019 à 21h18 following a purchase from 21/08/2019

Quality of the products is impeccable.
A little more attention to detail, for example (makeup bags, 50ml milk samples, .......).
Speed in delivery.
Top!!!

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Acheteur Vérifié

Published on 20/08/2019 à 18h07 following a purchase from 15/08/2019

I still don't understand why the catalog shows prices one euro cheaper than the site. As a result, online buyers find themselves somewhat misled.

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Acheteur Vérifié

Published on 14/08/2019 à 18h09 following a purchase from 09/08/2019

Product received but not yet applied to leave a comment

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Acheteur Vérifié

Published on 10/08/2019 à 22h03 following a purchase from 01/08/2019

Good but shipping too expensive. I don't have enough information about your shipping method.

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Acheteur Vérifié

Published on 28/07/2019 à 08h51 following a purchase from 12/07/2019

Satisfactory

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Acheteur Vérifié

Published on 27/07/2019 à 22h47 following a purchase from 21/07/2019

It's okay

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Acheteur Vérifié

Published on 26/07/2019 à 17h58 following a purchase from 04/05/2019

I received the order on time so nothing to say

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Acheteur Vérifié

Published on 26/07/2019 à 11h34 following a purchase from 21/05/2019

nothing to note,

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Acheteur Vérifié

Published on 26/07/2019 à 11h27 following a purchase from 07/06/2019

Very good site and good quality products. Except for the delivery that I have to pay for even if I exceed 100 euros.

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Acheteur Vérifié

Published on 26/07/2019 à 06h25 following a purchase from 09/07/2019

Always delivered on time. I am satisfied with your products. However, I want an intense brightening soap for body and face. I use the multi-brightening range but its facial care soap darkens my face. Thank you very much

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Acheteur Vérifié

Published on 26/07/2019 à 06h22 following a purchase from 14/05/2019

I love HT26 products I have been using them for over 10 years they suit me very well

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Acheteur Vérifié

Published on 25/07/2019 à 18h40 following a purchase from 20/07/2019

Very good

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Acheteur Vérifié

Published on 23/07/2019 à 18h31 following a purchase from 09/07/2019

I was surprised to be asked upon receiving my package to pay customs fees of $50. I was really disappointed

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Response from HT26 Published on 25/07/2019

Hello,
Unfortunately, additional fees are not our responsibility and they are independent of our will.
We only ask for payment of shipping fees to ensure delivery to your home.
If customs fees have been requested from you, we invite you to inquire with your country's customs service to know the reason.
Best regards

Acheteur Vérifié

Published on 20/07/2019 à 21h34 following a purchase from 11/07/2019

Products of better quality that I have been using for nearly twenty years.
I admit that sometimes I try other ranges.
But I always come back to my old loves.

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Acheteur Vérifié

Published on 15/07/2019 à 07h30 following a purchase from 02/06/2019

Satisfied with the site. I easily find the products I am looking for. Easy access

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Acheteur Vérifié

Published on 14/07/2019 à 08h08 following a purchase from 08/07/2019

Overall the site is well designed. You could offer kinky lace wigs with faux scalp and clip extensions.

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Response from HT26 Published on 25/07/2019

Hello,
Thank you for your comment.
In-store but also on the website, we offer lace fronts as well as full lace in Brazilian hair.
Our wigs are undetectable and handmade.
We present them to you here:
https://www.ht26.com/fr/643-collection-deluxe-2019?_pcnocache=1564058354483
Best regards

Acheteur Vérifié

Published on 11/07/2019 à 22h20 following a purchase from 05/07/2019

The delivery time exceeded 72 hours while I was eager to receive the order. It was faster before

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Response from HT26 Published on 12/07/2019

Hello,
Thank you for your comment.
We are sorry that you had to wait longer than expected to receive your HT26 items.
Unfortunately, certain situations can prolong the delivery time such as an incomplete address, an event in France like the cycling tour or even your absence.
Best regards
Prysca
HT26

Acheteur Vérifié

Published on 06/07/2019 à 22h50 following a purchase from 04/07/2019

Order arrived super fast. The products are well packaged and there are plenty of free products offered

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Acheteur Vérifié

Published on 04/07/2019 à 18h14 following a purchase from 03/06/2019

Good

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Acheteur Vérifié

Published on 04/07/2019 à 17h56 following a purchase from 30/06/2019

I received my order today, it's too early to give my opinion on the products

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Acheteur Vérifié

Published on 04/07/2019 à 15h12 following a purchase from 30/06/2019

In general, I am satisfied even if the 2nd gift offered is not in the package, in any case I am satisfied with the gift offered this time thank you
My concern is that I can't find my discount vouchers every time I do what?

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Acheteur Vérifié

Published on 03/07/2019 à 21h01 following a purchase from 29/06/2019

Good

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Acheteur Vérifié

Published on 22/06/2019 à 18h49 following a purchase from 10/06/2019

I tested it twice and frankly it is not satisfactory at all

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Response from HT26 Published on 12/07/2019

Hello, We are sorry to hear that you did not find complete satisfaction when using our HT26 products. We would still like to help you have a better experience, could you please let us know what you did not like and why? Best regards

Acheteur Vérifié

Published on 21/06/2019 à 12h16 following a purchase from 09/06/2019

Very well packaged and full of other gifts, I really liked it

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