Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 3 and 4 stars

Reset filters

Acheteur Vérifié

Published on 05/01/2019 à 23h27 following a purchase from 27/12/2018

Everything went well without any problems.

Translated reviews

Acheteur Vérifié

Published on 05/01/2019 à 20h18 following a purchase from 02/01/2019

Nothing to report

Translated reviews

Acheteur Vérifié

Published on 01/01/2019 à 23h32 following a purchase from 18/12/2018

Well-made site everything is clear.
However when I placed the order I did not receive a confirmation email and I was a bit worried.

Translated reviews

Acheteur Vérifié

Published on 30/12/2018 à 00h29 following a purchase from 23/12/2018

It depends sometimes, effective like me, the person I had last regarding my order, the first order I made was not sent, I did not receive an email, fortunately I received a competent person who sent me my order, I was very happy, I wish you good luck and the site is very good

Translated reviews

Acheteur Vérifié

Published on 29/12/2018 à 15h22 following a purchase from 25/12/2018

Product is good, waiting for the result on the stains.

Translated reviews

Acheteur Vérifié

Published on 29/12/2018 à 10h38 following a purchase from 20/12/2018

Not good

Translated reviews

Acheteur Vérifié

Published on 26/12/2018 à 14h09 following a purchase from 10/12/2018

The site is fine, perfect

Translated reviews

Acheteur Vérifié

Published on 20/12/2018 à 17h58 following a purchase from 11/12/2018

Very good always satisfied

Translated reviews

Acheteur Vérifié

Published on 16/12/2018 à 21h25 following a purchase from 08/12/2018

Top delivery

Translated reviews

Acheteur Vérifié

Published on 16/12/2018 à 08h37 following a purchase from 12/12/2018

No comment

Translated reviews

Acheteur Vérifié

Published on 11/12/2018 à 13h33 following a purchase from 28/11/2018

The products are well grouped by category, which makes choosing easier. Just a small issue, the shipping costs are too high. For an order to be delivered in Holland, the shipping costs are €18. That's discouraging!

Translated reviews

Response from HT26 Published on 18/12/2018

Hello,
We thank you for your comment.
We are pleased to facilitate your purchases.
We also offer fast delivery within 5 days, package delivered directly to your home.
This justifies the amount of shipping costs.
Best regards

Acheteur Vérifié

Published on 11/12/2018 à 03h04 following a purchase from 30/11/2018

Pleasant site

Translated reviews

Acheteur Vérifié

Published on 10/12/2018 à 21h48 following a purchase from 24/11/2018

I was supposed to receive a hat and a moisturizing milk as a gift but I received nothing!!

Translated reviews

Acheteur Vérifié

Published on 10/12/2018 à 21h44 following a purchase from 07/12/2018

Good

Translated reviews

Acheteur Vérifié

Published on 10/12/2018 à 21h01 following a purchase from 06/12/2018

Packages received quickly with little gifts inside, the product smells good I recommend

Translated reviews

Acheteur Vérifié

Published on 10/12/2018 à 02h53 following a purchase from 03/12/2018

Reliable 100% for delivery (USA customer)

Translated reviews

Acheteur Vérifié

Published on 09/12/2018 à 22h37 following a purchase from 06/12/2018

My orders always go very well, for now I have no problems, thank you.

Translated reviews

Acheteur Vérifié

Published on 09/12/2018 à 19h49 following a purchase from 30/11/2018

The site is well designed.

Translated reviews

Acheteur Vérifié

Published on 08/12/2018 à 21h12 following a purchase from 29/11/2018

It helps me choose

Translated reviews

Acheteur Vérifié

Published on 08/12/2018 à 18h42 following a purchase from 30/11/2018

I like it a lot

Translated reviews

Acheteur Vérifié

Published on 08/12/2018 à 00h37 following a purchase from 27/11/2018

Very useful

Translated reviews

Acheteur Vérifié

Published on 04/12/2018 à 14h23 following a purchase from 28/11/2018

I am on my 6th order so quite satisfied

Translated reviews

Acheteur Vérifié

Published on 02/12/2018 à 09h37 following a purchase from 16/11/2018

Secure service but late delivery

Translated reviews

Response from HT26 Published on 03/12/2018

Hello Mrs. Ngue, We thank you for your comment. If the delivery time of your package is delayed, it may be due to difficulties encountered by the delivery person. We invite you to contact us to inform you about the location of your package. Best regards

Acheteur Vérifié

Published on 30/11/2018 à 16h08 following a purchase from 25/11/2018

Can improve

Translated reviews

Response from HT26 Published on 03/12/2018

Hello Mrs. Gouajio,
We thank you for your comment.
We are at your disposal to hear what could be improved.
Best regards

Acheteur Vérifié

Published on 29/11/2018 à 04h48 following a purchase from 19/11/2018

Delivery time respected

Translated reviews

Acheteur Vérifié

Published on 22/11/2018 à 20h07 following a purchase from 16/11/2018

Very good, fairly quick reception.

Translated reviews

Acheteur Vérifié

Published on 21/11/2018 à 15h15 following a purchase from 14/11/2018

Hello, I rated it average because the order took time to arrive.

Translated reviews

Response from HT26 Published on 27/11/2018

Hello Mr. Ineza. We thank you for your comment. Indeed, the delivery time can be extended for various reasons. Do not hesitate to contact us if this happens again, we can inform you about the location of your package. Best regards

Acheteur Vérifié

Published on 10/11/2018 à 16h50 following a purchase from 08/11/2018

Good site. Order arrived on time.

Translated reviews

Acheteur Vérifié

Published on 10/11/2018 à 11h04 following a purchase from 28/10/2018

Not bad

Translated reviews

Acheteur Vérifié

Published on 09/11/2018 à 21h00 following a purchase from 03/11/2018

Slow delivery but good product.

Translated reviews

Acheteur Vérifié

Published on 09/11/2018 à 20h18 following a purchase from 02/11/2018

Super cool!

Translated reviews

Acheteur Vérifié

Published on 07/11/2018 à 23h06 following a purchase from 27/10/2018

The site is reliable. At first, I had doubts but I thought nothing ventured, nothing gained. I want to try and I sat in front of my computer to place my order.

Translated reviews

Acheteur Vérifié

Published on 06/11/2018 à 09h49 following a purchase from 22/10/2018

Good

Translated reviews

Acheteur Vérifié

Published on 29/10/2018 à 07h31 following a purchase from 13/10/2018

Easy to find products

Translated reviews

Acheteur Vérifié

Published on 28/10/2018 à 02h57 following a purchase from 14/10/2018

Good, enough information about the products.

Translated reviews

Acheteur Vérifié

Published on 27/10/2018 à 21h00 following a purchase from 24/10/2018

super happy

Translated reviews

Acheteur Vérifié

Published on 27/10/2018 à 10h16 following a purchase from 22/10/2018

R to D

Translated reviews

Acheteur Vérifié

Published on 24/10/2018 à 14h41 following a purchase from 29/09/2018

Well.
But the shipping costs are a bit high

Translated reviews

Response from HT26 Published on 30/10/2018

Hello Mrs. Bakodok,
Thank you for your comment.
We offer home delivery within 2 to 3 days against signature.
This justifies the amount of shipping costs.
Best regards

Acheteur Vérifié

Published on 20/10/2018 à 06h15 following a purchase from 16/10/2018

The site is nice.
But the description of the ranges needs to be improved according to customer needs. For example, I am a new customer and I have dark skin and I wanted a range to brighten my skin but not lighten it. The problem is that there are many products on the site and we get lost. The first range I bought on the site did not really meet my expectations. I even got pimples when I didn't have any before. Currently, I bought the repairing range that I will test.
In short, it would be good to define the products by type of needs

Translated reviews

Response from HT26 Published on 23/10/2018

Hello.
We thank you for your comment.
Your opinion is very useful to us.
We will try to clarify in response to your comment, otherwise do not hesitate to contact us by email or phone to get personalized advice before proceeding with the purchase.
The products are classified by range on the site.
If the names of the ranges do not help you find your way, you have the option to search for a product or a range according to your skin type.
Indeed, at the top of the site, the search bar "a solution to a problem" allows you to select your problem and get the different products to use to solve it.
In your case, we recommend using the White Essence range to reveal the glow of your complexion, hence the term "lightening".
Moreover, know that your results will be visible from 3 to 4 weeks by having a complete range and using it daily.
We remain reachable during the opening hours of your HT26 Paris store.
Best regards

Acheteur Vérifié

Published on 19/10/2018 à 18h32 following a purchase from 11/10/2018

Nothing, I have received my package well

Translated reviews