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A
Rating: 4 out of 5
Very good always satisfied
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Top delivery
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A
Rating: 4 out of 5
No comment
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A
Rating: 4 out of 5
The products are well grouped by category, which makes choosing easier. Just a small issue, the shipping costs are too high. For an order to be delivered in Holland, the shipping costs are €18. That's discouraging!
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Response from HT26
Hello,
We thank you for your comment.
We are pleased to facilitate your purchases.
We also offer fast delivery within 5 days, package delivered directly to your home.
This justifies the amount of shipping costs.
Best regards
We thank you for your comment.
We are pleased to facilitate your purchases.
We also offer fast delivery within 5 days, package delivered directly to your home.
This justifies the amount of shipping costs.
Best regards
A
Rating: 3 out of 5
Pleasant site
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A
Rating: 3 out of 5
I was supposed to receive a hat and a moisturizing milk as a gift but I received nothing!!
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Packages received quickly with little gifts inside, the product smells good I recommend
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A
Rating: 4 out of 5
Reliable 100% for delivery (USA customer)
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A
Rating: 4 out of 5
My orders always go very well, for now I have no problems, thank you.
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A
Rating: 4 out of 5
The site is well designed.
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A
Rating: 4 out of 5
It helps me choose
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A
Rating: 4 out of 5
I like it a lot
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A
Rating: 4 out of 5
Very useful
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A
Rating: 4 out of 5
I am on my 6th order so quite satisfied
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A
Rating: 4 out of 5
Secure service but late delivery
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Response from HT26
Hello Mrs. Ngue, We thank you for your comment. If the delivery time of your package is delayed, it may be due to difficulties encountered by the delivery person. We invite you to contact us to inform you about the location of your package. Best regards
A
Rating: 4 out of 5
Can improve
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Response from HT26
Hello Mrs. Gouajio,
We thank you for your comment.
We are at your disposal to hear what could be improved.
Best regards
We thank you for your comment.
We are at your disposal to hear what could be improved.
Best regards
A
Rating: 4 out of 5
Delivery time respected
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A
Rating: 4 out of 5
Very good, fairly quick reception.
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A
Rating: 3 out of 5
Hello, I rated it average because the order took time to arrive.
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Response from HT26
Hello Mr. Ineza. We thank you for your comment. Indeed, the delivery time can be extended for various reasons. Do not hesitate to contact us if this happens again, we can inform you about the location of your package. Best regards
A
Rating: 4 out of 5
Good site. Order arrived on time.
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A
Rating: 4 out of 5
Not bad
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A
Rating: 4 out of 5
Slow delivery but good product.
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A
Rating: 4 out of 5
Super cool!
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A
Rating: 4 out of 5
The site is reliable. At first, I had doubts but I thought nothing ventured, nothing gained. I want to try and I sat in front of my computer to place my order.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Easy to find products
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A
Rating: 4 out of 5
Good, enough information about the products.
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A
Rating: 4 out of 5
super happy
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A
Rating: 4 out of 5
R to D
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A
Rating: 4 out of 5
Well.
But the shipping costs are a bit high
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But the shipping costs are a bit high
Response from HT26
Hello Mrs. Bakodok,
Thank you for your comment.
We offer home delivery within 2 to 3 days against signature.
This justifies the amount of shipping costs.
Best regards
Thank you for your comment.
We offer home delivery within 2 to 3 days against signature.
This justifies the amount of shipping costs.
Best regards
A
Rating: 3 out of 5
The site is nice.
But the description of the ranges needs to be improved according to customer needs. For example, I am a new customer and I have dark skin and I wanted a range to brighten my skin but not lighten it. The problem is that there are many products on the site and we get lost. The first range I bought on the site did not really meet my expectations. I even got pimples when I didn't have any before. Currently, I bought the repairing range that I will test.
In short, it would be good to define the products by type of needs
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But the description of the ranges needs to be improved according to customer needs. For example, I am a new customer and I have dark skin and I wanted a range to brighten my skin but not lighten it. The problem is that there are many products on the site and we get lost. The first range I bought on the site did not really meet my expectations. I even got pimples when I didn't have any before. Currently, I bought the repairing range that I will test.
In short, it would be good to define the products by type of needs
Response from HT26
Hello.
We thank you for your comment.
Your opinion is very useful to us.
We will try to clarify in response to your comment, otherwise do not hesitate to contact us by email or phone to get personalized advice before proceeding with the purchase.
The products are classified by range on the site.
If the names of the ranges do not help you find your way, you have the option to search for a product or a range according to your skin type.
Indeed, at the top of the site, the search bar "a solution to a problem" allows you to select your problem and get the different products to use to solve it.
In your case, we recommend using the White Essence range to reveal the glow of your complexion, hence the term "lightening".
Moreover, know that your results will be visible from 3 to 4 weeks by having a complete range and using it daily.
We remain reachable during the opening hours of your HT26 Paris store.
Best regards
We thank you for your comment.
Your opinion is very useful to us.
We will try to clarify in response to your comment, otherwise do not hesitate to contact us by email or phone to get personalized advice before proceeding with the purchase.
The products are classified by range on the site.
If the names of the ranges do not help you find your way, you have the option to search for a product or a range according to your skin type.
Indeed, at the top of the site, the search bar "a solution to a problem" allows you to select your problem and get the different products to use to solve it.
In your case, we recommend using the White Essence range to reveal the glow of your complexion, hence the term "lightening".
Moreover, know that your results will be visible from 3 to 4 weeks by having a complete range and using it daily.
We remain reachable during the opening hours of your HT26 Paris store.
Best regards
A
Rating: 4 out of 5
Nothing, I have received my package well
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A
Rating: 4 out of 5
fast and careful service
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good
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Rating: 3 out of 5
Order arrived on time in good condition, the products without a receipt, only a few issues but okay
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Response from HT26
Hello Mrs. Sow,
Thank you for your comment.
Please let us know the issues that displeased you?
Best regards
Thank you for your comment.
Please let us know the issues that displeased you?
Best regards
A
Rating: 3 out of 5
Very long wait. Does not match the announced 48h
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Response from HT26
Hello Mrs. Nnemi Ndzana,
Thank you for your comment.
The expected delivery time for France is 2 to 3 days.
If this time has been exceeded, unfortunately, the postman encountered a difficulty, which lengthens the delivery time.
If the problem arises again during your next order, do not hesitate to contact us to locate your package.
Best regards
Thank you for your comment.
The expected delivery time for France is 2 to 3 days.
If this time has been exceeded, unfortunately, the postman encountered a difficulty, which lengthens the delivery time.
If the problem arises again during your next order, do not hesitate to contact us to locate your package.
Best regards
A
Rating: 3 out of 5
I wanted to give it as a birthday gift and also introduce the range to another person but missed it due to delivery issues, so disappointed
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Response from HT26
Hello Mrs. Diaby,
Thank you for your comment.
Could you tell us more about the issue encountered during the delivery of your package please?
Best regards
Thank you for your comment.
Could you tell us more about the issue encountered during the delivery of your package please?
Best regards
A
Rating: 3 out of 5
My order was delivered late and the products were poorly packaged. The protective film for the maximum brightening soaps was torn, the exfoliating soap had cracks in places and was not closed. And what about the gifts? It was not what I had chosen and one of the soaps was moldy. My order was not prepared with care and when I called on Monday, October 8 at 10:20, I was faced with the arrogance of my interlocutor who bluntly told me 'we are not obliged to give you gifts and we give you what we have.' I am very disappointed.
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