Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2018
I take away one star because the package was dropped off at a post office located very far from home, otherwise everything else was perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2018
The order was delayed in arriving...
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Response from HT26
Hello, Thank you for your comment. We apologize for this inconvenience. The expected delivery is 48/72 hours but we may unfortunately encounter difficulties that delay the delivery time. If this problem occurs again, I invite you to contact us to provide you with the location information of your package. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2018
I do not give 5 stars because I encountered issues when receiving the package, it did not match my order.
But I was called back the next day and the person was kind.
As a result, I was able to keep the exfoliating mask and received my white essence soap 4 days later with plenty of small diverse samples that allowed me to discover other products from the brand.
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Response from HT26
Hello Mrs. Lirette,
We thank you for your comment.
We are glad that your HT26 experience went well in the end.
We will be happy to deliver your next order.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2018
No issues with the site. I can easily find what I'm looking for. So perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2018
Very nice organization of the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2018
To recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
Hello. All the products I bought suit me well. I will order again on: Glutathione. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2018
Very satisfied with my order thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2018
Fast and complete
The hat was just replaced by a kind of straw glove... not a big deal
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2018
I did not receive the hat HT26 as a gift in my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2018
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2018
I order several times a year and unlike other sites, you do not make offers and do not provide discount coupons for your loyal customers. Plus, I order from London.
It would be nice to have discounts from time to time.
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Response from HT26
Hello Mrs. Adeogun,
We thank you for your comment.
We offer loyalty points to thank you.
These points are earned for every 100 euros spent, and they can then be converted into discount vouchers to be used during a given period on your orders.
Go to your account, then to 'my loyalty points', then to 'convert my loyalty points into discount vouchers'.
Best regards,
Prysca
HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2018
Serious site with quality products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2018
Hello. Yes the products work well for me. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2018
I received the order well but the gifts are the same as I chose :-(
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Response from HT26
Hello,
We thank you for your comment.
We offer you your gifts based on your purchase and to let you discover our products.
Best regards,
Prysca
HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2018
At first I had a bit of trouble ordering because I couldn't validate my cart. Surely a technical issue.
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Response from HT26
Hello Mrs. Menasri,
Thank you for your comment.
If the problem occurs again or if you encounter a different issue, please do not hesitate to contact us at 01 40 18 51 00.
We will take care of you, for your advice, your purchases, the availability of your products and your order.
Best regards,
Prysca
HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
Interesting site even if I haven't explored it thoroughly yet. A small downside for the internet interface which is a bit complex and not always practical for searching products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
Hello. I have been your customer for a long time, I always find the products good. Good for me. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2018
What to say super for the gifts and the order was quickly thank you very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2018
The site is very fast and accessible
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2018
I received quite a few gifts, the delivery is fast which is interesting but during transport, care should be taken not to shake the packages too much because among the gifts I had a small bottle of soap that was half open and I had the contents of the box all wet. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2018
It’s a very effective site, has a lot of information on their products. And if one has a doubt about any product they want to use, you have a doctor who is willing to assist you at any level.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2018
Satisfied with my orders
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2018
Effective and responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2018
Not bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2018
You are the best
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2018
As a new customer with you, I already see one positive change in my face and body except for my hands and feet is there a preparation product for hands and feet? Thank you for responding. Best regards Mrs. Kohler
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Response from HT26
Hello Mrs. Kohler,
We thank you for your comment.
We are delighted to count you among our most valued customers and to have been able to satisfy you with our HT26 products.
You are currently using the Preparation range for your body and face.
To also treat your feet and hands, I recommend a hand cream and a foot cream since you already have a body cream.
We are currently offering a hand cream + a foot cream Topsygel for 27 euros.
https://www.ht26.com/fr/636-savon-eclaircissant-topsygel.html?search_query=creme+main&results=478
For any other information, do not hesitate to contact us.
Best regards,
Prysca
HT26
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2018
The products were taped at the cap level, the conditioning was not airtight, it leaked.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2018
Good reliable site offering many products according to needs. Secure payment and perfect tracking of the package. Reception in 48h very fast I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2018
Delivery costs too high for Belgium.
Communication about the order not detailed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2018
It's well done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2018
for now satisfied with my orders
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2018
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
serious
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2018
Every time I am debited twice and I have to wait at least 3 days for the problem to be resolved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2018
satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
It went well dirtying
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