English
★★★★☆
based on 6630 reviews published
Latest neutral customer reviews
The cream is not the same as my last very disappointing order.
Thank you for your feedback.
We understand your disappointment, but we want to reassure you: the cream you received is strictly the same formula as the one you were using previously.
The slight difference in color or texture may appear from one batch to another, as our products are formulated without color stabilizers and with raw materials of natural origin. These variations are normal and do not affect the effectiveness, tolerance, or quality of the product.
We thank you for your understanding and remain at your disposal for any usage advice.
The postage fee is much
The products have no effect on the skin, no change.
Thank you for your feedback.
The effectiveness of a treatment depends on several factors: the regularity of use, the amount applied, the method of application, as well as the initial state of the skin and the products used previously. HT26 treatments work progressively and do not produce immediate effects.
It is essential to follow the recommended routine and to massage the product until complete penetration to allow for good absorption. A too short usage does not always allow for visible results.
For personalized support and to optimize results, our team is available at 06 68 91 88 25 or by email at [email protected].
We remain at your disposal.
I am not satisfied, I ordered a whitening booster and I don't see the whitening side, a bit disappointed
Thank you for your feedback.
The whitening booster works progressively. It is important to use it regularly and to massage it well until complete penetration to optimize its effectiveness. Results are not immediate and require some time, depending on skin type and the history of previous treatments used.
We also remind you that this product is strictly intended for use on the body, and not on the face.
If you would like personalized advice on application or the routine best suited to your skin, our team is available at 06 68 91 88 25 or by email at [email protected].
We remain at your disposal.
I find it a bit messy
I just received my products so it's too early to evaluate. The packaging is neat and the products smell strong, I don't appreciate that too much. We'll see over time for effectiveness.
It's very good
I had ordered the pack of 2 anti-stain lightening milks but you sent me lightening milk for fair skin
The payment was not easy
We are all here but you charged me very expensive delivery 30€ for Ajaccio is still too much
It's too slow! The site when navigating
Glycerin has a different texture than before, did you change the composition?
I used the stain action milk with carrot oil and I noticed that after 3 weeks I have small white spots on my skin. I am worried because several white spots have appeared. I am disappointed.
I liked the speed of delivery. As for the product, I am still waiting to see its effect. The downside I notice is that it is not moisturizing enough, it makes me sweat a lot and it has a Marseille soap smell, not fragrant enough.
It's too strong, put more milk than carrots
Simple navigation on the site but the products do not work, at least those I bought
I end up with a face full of pimples using the brightening mask and scrubbing soap in addition to the glutathione night cream. My face is dark and filled with pimples
The lid of my milk was broken and almost half of my milk was lost.
I just started less than a week ago but I already see the change.
Long waiting period
Order well received but packaged with a lot of negligence, resulting in a completely broken cap. Fortunately, there is a protective cap on each bottle
I had difficulties accessing the site for several days and my code derived from accumulated points was expiring. I was disappointed!!! After alerting the staff by email, I received a response after several days. Fortunately, I was able to use my code. It's a shame that the codes are not cumulative, as the discount rates are so low, at least everyone has their own business policy. Otherwise, my products always arrive and shipping costs remain considerable but that does not depend on HT26. Beyond these little details, I enjoy discovering different lotions or creams and curiously, they all suit me well.
You had reduced the small gifts
I loved the fact that I received the products on time. It is exactly what I needed
Fast
I didn't appreciate the delivery service. It's been almost a week and it still hasn't arrived, and when I track the shipment, it shows arrived but since I wasn't there (which is not true), it was redirected to the pickup point 2 hours from my home!!!!!
I did not receive the fabric masks that go with the Serum in my last order, although I ordered the prescription Serum. I do not live in France.
I had specified that I wanted the package wrapped for a gift. It was not done.
For the site I think there is not something messy... but my problem is that for such a large company the products are not covered and when they shop the products flow and it is unpleasant..
Order received with an incorrect item and it took a week to get a response on the issue even though I sent an email and called several times. The item was received well afterwards... but still, it was not a very good experience
We don't seem to feel that it's a big brand... because the products are not covered by a label before being closed.. it makes some products flow.. I wonder if this is a counterfeit company.
Hello, I have a lot of old spots on my face, I bought intense anti-spot cream and anti-spot lotion with scrub, I have been using it for 2 weeks and so far I have not had any results
I added a note but did not see it in my package
A bit of speed in processing orders and thank you for responding when we try to contact you
Fast delivery
After nearly 3 months of continuous use and two purchases. I can say that the products that were first recommended to me in-store by an advisor and repurchased online had no visible positive effects on my skin. I would not recommend. Sorry, too expensive for what it is!
The products are of good quality, but the delivery is too expensive. There should also be a loyalty card or collected points to choose a free product and occasional promotions.
Delivery not fast.
I am disappointed because my package arrived open, one of the activating serums is missing since I ordered two. I sent a message to notify, unfortunately nothing has been done. Thank you. I am used to ordering online and receiving my package without fail.
Sometimes I receive different products than the items ordered, like now. Or I do not receive all my ordered items.