English
★★★★☆
based on 6630 reviews published
Latest negative customer reviews
I have NOT RECEIVED MY ORDERS.
Price too high, I saw cheaper in pharmacy
Thank you for your feedback. We understand that the price may seem high. Our products are formulated with high-quality ingredients selected by our pharmacists for their effectiveness, specially adapted for black and mixed skin, and we are committed to providing an experience and results that are not always found in pharmacies. We hope you will soon see the benefits for yourself!
Regardless of the chosen delivery method and the total price of the order, we will never be delivered to home
Thank you for your message.
Regardless of the chosen delivery method, home delivery always depends on the carrier. When Chronopost indicates "recipient absent", it means that the delivery person showed up at the indicated address but could not deliver the package (absence, impossible access, intercom, hours, etc.).
In this case, Chronopost automatically redirects the package to a pickup point or a post office, according to their procedures. This decision depends neither on your order nor on our company.
We remain available to help you retrieve your package or to contact the carrier if necessary.
The two gloves do not fit on the hand because the elastic at the wrists is too loose, so it is impossible to rub well without the glove coming off the hand. It's a shame for a glove at this price.
Disappointed with the product delivered to me because it is not the same product I ordered, plus it gives me pimples.
I’m so disappointed with my order. My order got damaged because of poor packaging. I have sent emails but no reply. I have also called but no one ever picks. This is the second time I’m having a similar situation that never gets resolved. Still hoping my problem is resolved.
Customer service does not respond I have not received my order Since They said they would make a refund No response since No refund I have to move on to something else
I had an allergy
I did not receive my order. I waited for my order but I received a message that I have to go to a pickup point which is far from my home to collect my order. It's always like that with Chronopost.
The delivery person did not deliver to the address I paid for
Not positive, I switched from Lipikar to HT26 because my complexion has not been even since pregnancy. I followed the ad, and here I am with an allergy and a swollen face.
Impossible. If there was a lower rating, I would have given it. I am so disappointed with the service! Ordered items but arrived too late. But since then, I have not received a refund. They do not respond to my messages or calls! Sorry, but this is showing bad faith and it's concerning.
Because I was supposed to be delivered a week ago and still nothing received
The customer service is terrible. First, they do not answer the phone, do not respond to emails, nor on Facebook. There was an error made on the delivery address. I call and send several emails to correct this and nothing is done. Ultimately, the package is delivered to a pickup point in Paris while I am in the West of France. After selling their product, they no longer care about the rest.
Paying €10 for delivery to receive your package 4 days later, I find that excessive
Very messy due to the oil and does not suit my skin tone, I have not achieved any results to date
A big scam. No results and I am not the only one in this situation
Purchase made by mistake I requested a refund which was refused I find that really not correct
Not good at all
At the delivery of my order, a gift that was promised to me as a gift was replaced by another that had nothing to do with it.
So far I have not received my package. It's really a shame for a first order
Very very bad, I have not yet received my order so far
Did not work for me
I don’t like the product it makes me itch all over my face
Bad
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Unfortunately, the shower gel arrived broken with the gel leaking, the packaging cardboard is light for the weight of the products
Terrible customer service! They do not answer the phone. If you also make the mistake of ordering the wrong product on the ht26 site, the return costs are at the customer's expense. I am very disappointed. It's zero stars that they deserve.
I haven't received my order. No tracking information.
Expire not able to take it
I haven't seen any results
It is very lamentable for a company like HT26 that hides expired products to sell to consumers worse still consumable products when you complain they talk to you about refunds sad and the act posed really I was very disappointed and I personally take charge of discouraging my surroundings about the quality of their products what I experienced with them I do not wish it to my worst enemy if they were here in Canada I would have made a good complaint for scamming customers I have all the evidence with me and I keep it carefully they are not really good people
Trio slimming products received and does not contain the expiration date how to drink something whose expiration date you do not have, I never do
The carrot milk HT26 this time is not good, the quality mediocre, it burns my skin when I apply it
I received an order and coincidentally the 2 soaps from the 2 ranges I ordered were missing and an oil announced as a 'gift'. I hope this problem will be resolved as soon as possible
I have not noticed any change in the brown spots or my complexion. It has been 10 days of use. So I regret my money spent in vain.
Hello, I am a bit frustrated because I did not receive the facial brush. Otherwise, the products are satisfactory and the delivery is quick.
Really disappointed, despite my calls to express my dissatisfaction due to the delivery of my order, I have not received a favorable response!
I am disappointed with my delivery, it has now happened twice that I received other products instead of the prescription products that I have been used to ordering for years! It's really a shame!
I received fake products without a barcode, the milk is black, the color is different from the milk I bought when I went to the store myself, so this allowed me to compare the products and see that I received fake HT26 products. I would like original products to be sent to me or for me to be refunded.