English
★★★★☆
based on 6631 reviews published
Latest customer reviews
Cool
I called on the phone following an internet order that I had to pick up in store 4 hours away. Plus, the saleswoman was unpleasant!!!
We are sorry to hear that.
The delivery method you chose was in-store pickup, this store is located in Paris.
However, you had the option to contact us to change the delivery method.
And it would have been our pleasure to deliver your package to your home.
Best regards
Fast delivery, serious shop
Good reception, online order, pickup in store the next day. Well done
I ordered from the United States and received my order in a week. Which really made me happy.
Perfect! Plus, the order always arrives with lots of gifts. Thank you
I was wandering to have a clear advice on the effective products
Very good product. I highly recommend it
Products delivered quickly. Satisfied with my order.
Very good products
The website is user-friendly, my product was delivered on time and I am very grateful for the gift
Package well received on the scheduled date
The order is so fast And you get your products in good condition And I really like the gifts you offer when making a purchase. Consequently, the face cream is very small for 26€.
I placed an order on 09/09 that I received on 13/09. Not only did the order arrive in a catastrophic state, torn box, open etc. (evidence to support); but on top of that, one product was missing!! So naturally on 13/09 I contacted HT26 with the number I found on Google, they redirected me to 0140511800 supposedly customer service/SAV, which I did. So I reported my issue to the SAV, they asked me to send an email with the photos as proof, which I did quite simply. For more than a week I received no response, no follow-up, nor treatment of my issue. So I called continuously, let me tell you that the people who answer the SAV are MORE THAN RUDE in the way they address customers and on top of that hang up when they have no solution, do not listen to the customer's request at all and do not leave any follow-up in the file! But even better, they constantly have bugs in their ordering software, say they will call the customer back during the day and NEVER do (I have proof of what I am stating) Today is 14/10 and I still have no response! So I called this evening at exactly 5:15 PM the SAV, the lady clearly interrupted me and said I quote:
We would like to apologize for that.
However, we suggest you make your complaint to the customer service responsible for orders made on our website: [email protected]
We will be happy to respond to your request.
Best regards
Easy to navigate and find products
Order delivered on time plus lots of little gifts
Excellent service
Fast service, impeccable
Great! I received my order on time
Non-existent communication service, you send an email with a concern and no one responds to you. The tracking number is non-existent.
Good
Delivery is okay. Customer service is top-notch
Promises kept
Fast delivery. Well packaged product.
The site is overall well organized, it is quite simple to find your way around when looking for a specific product. Delivery is fast but the only downside is regarding the gift lol please diversify your gifts, we are tired of your bath salt..
I waited almost a month to receive my order. The ordered product was out of stock and I was not informed. During my various calls, I spoke to a gentleman who made promises that were not kept. I think customers deserve more attention. Fortunately, the last salesperson I had offered me something in return.
The site was easy to navigate and ordering was very simple. I am very happy with the service.
Delivery on time
Received the order earlier than expected, well packaged
This was excellent
Good service
Very fast and efficient, now we just need to see if the product is good or not
Fast delivery, I am starting to use the products, I will tell you the result after use but I am disappointed because the electric brush does not work
We thank you for your comment
If you are having difficulties operating your electric brush, we invite you to remove the battery protection located in the battery compartment
Best regards
Great
Delivery in accordance with the order Thank you for the free samples
We thank you for your comment
We are delighted to have been able to satisfy you
Looking forward to seeing you again
Great
I like the packaging and the gifts inside.. I didn’t try yet the product
Very good and serious.. I even received extra products not ordered... thank you very much
We thank you for your comment
The products received that were not ordered are gifts, for your greatest pleasure
Best regards
The site is very well designed, you can do your shopping without any difficulties. I really liked the advice section which provides solutions according to the type of problem to solve. It helps to guide your choice among so many products. The delivery is very fast. And, I love the samples that accompany the orders, in fact, it is thanks to discovering a soap sample that I had to place my order. Overall, nothing to say. Hence my loyalty to HT26.
Package well wrapped, products well protected, fast and respected deadlines, in short nothing to say all sites should do like this