English
★★★★☆
based on 6630 reviews published
Latest negative customer reviews
I ordered "PRESCRIPTION Day cream with glutathione" the cream has a dubious appearance, very liquid, far from the texture of the cream contained in the sample I tried before buying this product. Is it due to poor storage??? I contacted HT26 by email, no response!!!
I ordered on August 30 and until today my order has not been shipped and I contacted customer service and I have no response so far.
My order has still not been shipped, it's already been a week since I paid. I wrote to customer service and no one is responding to me.
The HT26 space is very user-friendly, you can find all the products you are looking for according to your taste but you can choose, place the order without being delivered, what is the point? Should we understand that it is exclusive to France?
Ht26! mentioned in my invoice that in my order I would have testers as gifts, but I received nothing they mentioned, so I am unhappy
The soap does not suit my skin I now have so many pimples on my face
Hello. I liked the promptness of the delivery.
I have not received my order, I will give you a maximum of one week, after that I will file a complaint, because my account has been debited
I have never received the package despite my numerous reports I have never had a response.
I have received my package. But like my last order, I received the 500ml cream instead of the 500ml milk. And the transparent whitening soap instead of the purifying whitening soap: see attached photo. 'I would like to know what is happening with this range and its box?
Well, I can't give the deserved star yet since I bought it, there hasn't been much effect on me, maybe I should wait a bit longer, I will come back to you at that time, best regards.
The cream preparation made my complexion darker, where is this lightening, mattifying effect, blah blah, on the contrary I have become darker and darker. I am very disappointed, it's money thrown out the window.
I ordered the anti-spot lightening topsygel milk but I received the light complexion topsygel milk.
Hello, I did not receive the product that I saw in the photo.
I bought products and mistakenly paid the shipping fees twice and since then I have been chasing them for a refund.
Very disappointed with the package, the delivery person destroyed the packaging. Lack of seriousness in the service, what a shame!
Hello, I placed my order a week ago. I was supposed to receive it the next day, but so far I have not had any news regarding my delivery. Please, it's urgent
The milk is of poor quality compared to the first order. The smell is nauseating and the texture is sticky, like you made the paste with water and soap. Really, it is unapplicable on the skin. I am really disappointed, given the price of the milk and the shipping cost. And your promo code that you offer to customers does not work.
I am so disappointed that I don't even know what to say, only that I wonder if we made a mistake turning to this site for purchases when I have been using HT26 products for over 3 years which are expensive and there are not enough resellers, I say this because it has been a month since my last order that I have not received because I am told that shipping costs amount to 120€ and I am penalized, so why was it said that shipping costs for transport would amount to 40€ for Africa? Including VAT?
There was an error with my order.
I am really disappointed with my order that has not yet arrived
I did not receive what I ordered
Already the current logistics team is not doing its job properly. My package has been resent 2 times for the same address issue... It is unacceptable for a package to be sent without an address. You agree with me that before validating the order, all information is verified... and even when the package is resent, no application on the packaging. Before you secure the bottles, which is no longer the case. Two bottles from my order broke. Who will reimburse me? In addition to that, I receive an email saying: > :). 🙂 🙂 🙂 lol As of today, I unsubscribe from your service of incompetence.
Good in any case
Your rating is VERY BAD... I did not receive my order. The phone number linked to the address does not work. I don't know what to do... I spent 127 euros... I feel robbed..
Yes, yes
I'm not happy as I wasn't sent email notification of order I placed on your website, neither did I receive update of when my products will be delivered. I ordered this products a week ago, still no update on when it will be delivered after paying £26 express delivery charge. Kindly look into this and please deliver my Products as I'm traveling in few days for the Christmas Holiday. Felicia London
The products I received weren't good
My experience has just been very bad. I ordered a carrot cream from ht24 and the serum. Both with high prices. When I received my package yesterday and opened it, I was surprised that there was only a small Topsy gel exfoliating cream inside, some gloves and a soap as a gift. I made no such request. I hope they give me my money back or tell me how to return this, because it is a shame to pay so much money and have them give you another item. I want to receive what I asked for. I'm disappointed. Give me my money back and take your exfoliator. I don't give them a zero because you can't. after having waited so long.
I did not receive the right order
I ended up with a lot of pimples on my face not to mention the carrot oil that stains my clothes this is my last order.
Difficult to make the payment on the site. It took me 2 months to find the solution. Difficult to reach you even by WhatsApp, nothing.
My disappointment was great to find that the two boxes of Serum were open and leaked, very disappointing...
How can I give my opinion when until now I have not received any email from you and I do not know the delivery date.
Too slow they never respond to messages
There's no point in asking for an opinion that you won't read. You don't care about the customers. It's been 5 days since you were supposed to contact me.
Yes just one star because I am very disappointed. I explain that I ordered the ht26 anti-spot milk (skin harmony) with a white cap and I see that it is rather the one with the gold cap that was sent to me since the color of the milk is yellow and not white. So I am in trouble because all my clothes will be stained with this yellowish color that this milk has, because I had used it before and it did not go well since it left yellow stains on my sheets, underwear, and clothes. Not to mention that it has a very bad smell for me who loves everything that has a pleasant scent, really very disappointed with my order this month.
Very bad service. It has been 2 weeks since I contacted customer service by email, phone call, and Instagram to ask about the shipping cost of products to China because there is no possibility to order on the site (since customer service informed me that the shipping prices to China are no longer 40 euros but have increased), but no one responds to me. Customer service just keeps making me go in circles. They do not respond to messages and when they do respond, it is to answer something other than what I am asking as a way to pass the time. VERY DISAPPOINTED that a brand like HT26 has such a mediocre customer service.
Disappointed, some things do not correspond to what I ordered.
Delivery is no longer as fast as before and chronopost does not deliver packages to the home despite choosing the option (so we pay more for nothing) No more samples in the packages, it's such a shame!