★★★★☆
based on 6630 reviews published
Latest neutral customer reviews
Average delivery time with correct products. No long waits. Downside: website difficult to navigate. Please attach pictures alongside text when describing products in sets. Give the option to add a specific product found in the set without having to navigate the website all over again. This will encourage extra purchases within a set of products.
The cap of the aloe vera oil broke in less than 2 days. The body cream and soap are great but the oil is so-so.
Order for €115 just a small Wax soap as a gift and not even the card indicating the name of the person who prepared the package. The products are still good but the little attentions are starting to disappear.
My order has still not been delivered
I did not receive the additional purchase gifts as is often the case.
I thought I would be delivered the next day and it actually took a few days.
Because I am writing to report a breakage in my order today, no reaction from your services while I sent you the photos
I am 2 weeks into using it and I don't see any change I still have pimples on my face and body and my skin is dull
I received my order and I was so excited to open it only to start crying after realizing that one big bottle and small face toner were broken. I still don’t understand how HT26 didn’t put in anything to secure the bottles!! Poor packaging
Very intrusive shipment
The site is suitable.
I really liked the facial scrub
The serum is poured, but the rest is good
Hi, I think it's too early to talk about it before the delivery arrives but I won't hesitate to say that the procedure was simple and easy.
My delivery was delayed
Hello, the lightening milk did not have the same color as the one I bought in another store. This is my first order. Thank you. Have a nice day.
The Pot 90 is not the same. The consistency is very light and I am thinking of not buying again.
It dries my skin too much.
Fast delivery of course, but the packaging of the Glutathione cream needs to be reviewed, I received it opened with an unimaginable amount of cream taken, disregarding hygiene rules and respect for the customer.
Hello, the body lotion I received does not have the same effects as the one I received previously. That one made my skin yellow while the other gave me a clear white and hydrated complexion. Moreover, the massage oil that was part of the gifts was missing.
The site is no longer simple, clear, and easy for customers as before. - Unfortunately, the site has huge problems sending emails in case of forgetting the password for one's account. - The online support to recover the account was okay on the second attempt resulting in the recovery of the account.
Their site is not understandable for everyone, but the products are of good quality
For now, I haven't used the milk yet.
I just bought the products, so I'm still testing! I still noticed that the smell of the cream is not pleasant! The shower gel, on the other hand, smells super good. I will come back to give my opinion on the effectiveness of the products in a month!
I pay for delivery but I have to go pick it up kilometers away. What a shame!!!
There was no email to confirm the order.
The product no longer has the same color. Initially, it was brown and now it's white. I wish it were brown. Thank you.
Hello, I love HT26 products but you change the composition very often and it is very inconvenient for us customers, especially me because I don't know what to expect with each order. Each time the milk is different either by color, texture, or effect on the skin. I don't have time to go to the store, I do all my shopping online and I would like to be satisfied at least a little. Thank you
The delivery service is good
Hello. The order was delivered quickly and everything was okay and thank you for the gift. However, you cannot ask someone incessantly to give an opinion after the day of receipt when they have not even tested the products and therefore have not observed any changes. I find that it is not sincere, that is why I give three stars because YOU ARE PRESSURING ME A LITTLE TOO MUCH.
Problem with a computer bug while placing the order. Moreover, the people contacted by phone were unable to help me resolve the issue. Otherwise, everything else was very good: short delay, compliance, and condition of the products.
I was not delivered as requested even though I left my number to be contacted. This was not done. I had to go to a pickup point to collect my package. While I was not necessarily available. Satisfaction = average
The ointment and scrub irritate my face it made my face like old skin.
For the look again
Shipping costs too high
Still and again this yellowish color that stains my sheets and clothes, despite my complaints.
You did not deliver what we ordered.
Very disappointed because the oil arrived punctured and dripping, not serious at all, the cream, nice packaging, practical and easy to understand instructions
Pitiful service
The formula for the lotion seems to have changed.