Reviews HT26

8.7/10
★★★★☆
based on 6630 reviews published

Latest customer reviews

4 /5
★★★★☆

Great site that I am delighted to have discovered completely by chance. There are some really interesting products. Order arrived very quickly.

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Acheteur Vérifié
purchased on 18/12/2023
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5 /5
★★★★★

Very good company

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Acheteur Vérifié
purchased on 18/12/2023
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1 /5
★☆☆☆☆

Your rating is VERY BAD... I did not receive my order. The phone number linked to the address does not work. I don't know what to do... I spent 127 euros... I feel robbed..

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Acheteur Vérifié
purchased on 19/12/2023
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Answer from HT26
Hello, The tracking of your package indicates that you received it on December 26 (so no delay error), the proof is that it was the subject of a complaint from you because the package was 'incomplete', you indeed only received 2 products, having ordered a set including 6 products. We always show honesty regarding the acknowledgment of our mistakes, but admitting that we forgot to include more than half of the ordered products when your package weighed 2.6 kg when it left our premises (an Action-Stains set weighs between 2.5 kg and 2.9 kg depending on the gifts distributed, the weight of the box...) is unthinkable. Thank you for reviewing your complaint. Best regards. The HT26 team wishes you a pleasant day.
4 /5
★★★★☆

Satisfied

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Acheteur Vérifié
purchased on 08/12/2023
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5 /5
★★★★★

I received my package and it was very fast. The packaging of the products is very nice. Thank you for the gift that was inside. I just started using the products and it has a nice scent. I will wait a few days to see the result.

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Acheteur Vérifié
purchased on 19/12/2023
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5 /5
★★★★★

Ht26 will also be my number one plug

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Acheteur Vérifié
purchased on 18/12/2023
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Answer from HT26
Hello my dear, Thank you so much for your lovely message! Don't hesitate to call us at +33 6.68.91.88.25 or +3 1 40 18 51 00, we stay at your disposal. HT26 Team wish you a nice day!
5 /5
★★★★★

Arrived in Canada before the expected deadline and my wife loved the gift 🙂

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Acheteur Vérifié
purchased on 17/12/2023
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Answer from HT26
Hello sir, We warmly thank you for sharing your experience with HT26. It is a pleasure to read your feedback, which greatly encourages us in the continuous improvement of our services. By the way, do not hesitate to contact us at 01.40.18.51.00 or 06.68.91.88.25, we are at your disposal for any questions or advice! The HT26 team thanks you once again and wishes you an excellent day
1 /5
★☆☆☆☆

Yes, yes

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Acheteur Vérifié
purchased on 16/12/2023
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Answer from HT26
Hello Thank you for sharing your experience with ht26
4 /5
★★★★☆

I liked the delivery, the order was quick.

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Acheteur Vérifié
purchased on 30/11/2023
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4 /5
★★★★☆

Deliveries by Chronopost are completely whimsical. This contract should be terminated and/or also offer shipments by Colissimo. Except in exceptional cases, the shipments of your products have no urgency. A range of experiences with Chronopost, for HT26 packages: *closed relay point or no longer accepting these packages, while I go check on site the opposite *contradictory information between the tracking on the Internet and the voicemail *saturated call number due to the excessively high number of complaints. Save money by terminating this contract!

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Acheteur Vérifié
purchased on 13/12/2023
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4 /5
★★★★☆

Very good

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Acheteur Vérifié
purchased on 14/12/2023
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5 /5
★★★★★

Very fast delivery

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Acheteur Vérifié
purchased on 15/12/2023
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5 /5
★★★★★

Satisfied

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Acheteur Vérifié
purchased on 13/12/2023
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4 /5
★★★★☆

The products are good but in my last pack there were two missing products

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Acheteur Vérifié
purchased on 13/12/2023
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4 /5
★★★★☆

Good products

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Acheteur Vérifié
purchased on 12/12/2023
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5 /5
★★★★★

It's going to be almost a year since I've been using this range, I had never had such satisfactory results as those of these last days. That is to say in a year all the orders that were delivered to me were not compliant products, they were products that either passed their expiration dates or lasted too long and did not give me the shade indicated in the product description and gave me lots of pimples on my face and also eczema under my breasts. Recently I placed an order, upon receiving it, I discovered that the color and smell had nothing to do with those I was used to receiving. Furious I contacted ht26 complaining about receiving non-compliant products when in reality it was the compliant product that I had just received for the very first time. Ignoring that the true color of the product is white and not Belgian as I was used to receiving, I demanded a change or a return in case they would refuse to change it by blaming the seller who thanks to her I discovered the real product. The latter then decided to send me another product, but before the arrival of the other product, since I had nothing left to put on my skin I decided to use what I thought was a fake product on my skin before the real one was delivered to me. Surprisingly I discovered a new radiant skin with the shade I had always dreamed of, the pimples disappearing, the itching of eczema fading, thank you infinitely honest seller, thanks to you I discover the benefits of this range that beautifies my skin with the clear white complexion I have always dreamed of. Sorry for the way I behaved with you, I apologize. Now that I know the true color and smell of my range, I keep an eye on you. In short, I am very satisfied with the new result on my skin, it has given me a certain confidence in myself ...

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Acheteur Vérifié
purchased on 12/12/2023
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Answer from HT26
Hello madam Thank you for sharing your experience with HT26. The French regulation being very strict and our products controlled more than regularly, we are always obliged to send you compliant products, both in terms of date and formula. But in order to respect our ethics (selling natural and quality products), our products do not contain color preservatives which are however very present in the majority of cosmetic products on the market. Certainly the color may vary, but this in no way relates to the validity date of the products or their non-compliance. Each of your orders was the subject of a complaint that should not have been (a drop of product present on the packaging, a color that varies a little ...), and the products were still sent to you, without us having recovered the products that did not suit you. Nevertheless, we are delighted to have been able to resolve the situation and to know that you are now satisfied! We thank you for your orders, and we will remain at your disposal to advise you as best as possible and to exchange with you. The HT26 team wishes you an excellent day
5 /5
★★★★★

Great customer service as always but the delivery doesn’t provide tracking information, you just wait and not knowing when it will come.

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Acheteur Vérifié
purchased on 08/12/2023
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 11/12/2023
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2 /5
★★☆☆☆

Hello, I love HT26 products but you change the composition very often and it is very inconvenient for us customers, especially me because I don't know what to expect with each order. Each time the milk is different either by color, texture, or effect on the skin. I don't have time to go to the store, I do all my shopping online and I would like to be satisfied at least a little. Thank you

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Acheteur Vérifié
purchased on 04/12/2023
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1 /5
★☆☆☆☆

I'm not happy as I wasn't sent email notification of order I placed on your website, neither did I receive update of when my products will be delivered. I ordered this products a week ago, still no update on when it will be delivered after paying £26 express delivery charge. Kindly look into this and please deliver my Products as I'm traveling in few days for the Christmas Holiday. Felicia London

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Acheteur Vérifié
purchased on 11/12/2023
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Answer from HT26
Hello Mrs thank you for your message Your order was placed on Monday November 11, and counting the collection of parcels for the United Kingdom which takes place on Tuesday on the one hand, and the weekend when the carriers do not transit on the other hand, you have received your package on time, i.e. on December 18, according to the tracking of the package. There is no point in making a complaint at this level. In addition, we offer products that are controlled and subject to strict regulations, which since Brexit can spend a little more time in customs. We advise you to order in advance if you need to receive the parcel in the UK by a certain date. Furthermore, regarding the validation email that you did not receive, please check the validity of your information. Thank you for your understanding. The HT26 team wishes you a good day
5 /5
★★★★★

It's very efficient

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Acheteur Vérifié
purchased on 06/12/2023
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5 /5
★★★★★

I always buy my soap here, never disappointed

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Acheteur Vérifié
purchased on 27/11/2023
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1 /5
★☆☆☆☆

The products I received weren't good

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Acheteur Vérifié
purchased on 29/11/2023
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3 /5
★★★☆☆

The delivery service is good

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Acheteur Vérifié
purchased on 02/12/2023
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5 /5
★★★★★

I am satisfied with my order. Package well wrapped and thank you for the little gifts. I recommend

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Acheteur Vérifié
purchased on 08/12/2023
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5 /5
★★★★★

I've been buying from HT26 for a long time now, and orders are always reliable. I only wish that we could be able to track delivery because you just don't know the exact day or time your products will be delivered and I will put the blame on the delivery company and not HT26, apart from that everything is sweet. I do recommend HT26 for great products.

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Acheteur Vérifié
purchased on 07/12/2023
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1 /5
★☆☆☆☆

My experience has just been very bad. I ordered a carrot cream from ht24 and the serum. Both with high prices. When I received my package yesterday and opened it, I was surprised that there was only a small Topsy gel exfoliating cream inside, some gloves and a soap as a gift. I made no such request. I hope they give me my money back or tell me how to return this, because it is a shame to pay so much money and have them give you another item. I want to receive what I asked for. I'm disappointed. Give me my money back and take your exfoliator. I don't give them a zero because you can't. after having waited so long.

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Acheteur Vérifié
purchased on 04/12/2023
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5 /5
★★★★★

I am very satisfied with the ordered products. The delivery was fast. Well done HT26 team.

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Acheteur Vérifié
purchased on 05/12/2023
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1 /5
★☆☆☆☆

I did not receive the right order

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Acheteur Vérifié
purchased on 04/12/2023
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4 /5
★★★★☆

My soap is really effective

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Acheteur Vérifié
purchased on 03/12/2023
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5 /5
★★★★★

Effective products! Speed in delivery!

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Acheteur Vérifié
purchased on 27/11/2023
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5 /5
★★★★★

Fast shipping

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Acheteur Vérifié
purchased on 01/12/2023
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5 /5
★★★★★

I was not delivered the products I ordered

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Acheteur Vérifié
purchased on 02/12/2023
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5 /5
★★★★★

The delivery was very very fast as I received my order in less than 24 hours

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Acheteur Vérifié
purchased on 21/11/2023
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4 /5
★★★★☆

Fast delivery and effective products

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Acheteur Vérifié
purchased on 30/11/2023
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5 /5
★★★★★

Very good! Ultra fast delivery. It's perfect!

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Acheteur Vérifié
purchased on 29/11/2023
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5 /5
★★★★★

It's wonderful, and it's great

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Acheteur Vérifié
purchased on 29/11/2023
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5 /5
★★★★★

The advisor who welcomed me on the phone was really welcoming, listened carefully to my complaints and concerns to better help me choose what I need. The order was well packaged, fast delivery and everything was there. I just started using the ordered products, I will come back to you to give my opinion if it helped me or not. Thank you

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Acheteur Vérifié
purchased on 28/11/2023
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4 /5
★★★★☆

Good

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Acheteur Vérifié
purchased on 26/11/2023
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5 /5
★★★★★

I was served and welcomed by the boss, very professional, well done

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Acheteur Vérifié
purchased on 28/11/2023
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