Reviews HT26

8.7/10
★★★★☆
based on 6630 reviews published

Latest customer reviews

5 /5
★★★★★

Practical site, wide range of products, well detailed and easy to use, product sheets well explained, well packaged and fast shipping.

User icon
Acheteur Vérifié
purchased on 09/04/2023
Translated review
5 /5
★★★★★

Quality service

User icon
Acheteur Vérifié
purchased on 08/04/2023
Translated review
5 /5
★★★★★

The products arrived perfectly packaged and of good quality as mentioned, it was a fast delivery and I also received beautiful gifts, thank you for your service.

User icon
Acheteur Vérifié
purchased on 06/04/2023
Translated review
5 /5
★★★★★

Well received my order, well packaged and especially with nice little surprises inside. Thank you

User icon
Acheteur Vérifié
purchased on 07/04/2023
Translated review
5 /5
★★★★★

I received my products and I love them.

User icon
Acheteur Vérifié
purchased on 06/04/2023
Translated review
1 /5
★☆☆☆☆

It will soon be 1 month since I haven't received my order. Moreover, you send me your verified reviews. You should have started from the beginning to see if I received my order or not, and the worst part is that I can't reach you by phone. I reported that I haven't received my order yet but nothing, no response.

User icon
Acheteur Vérifié
purchased on 22/03/2023
Translated review
Answer from HT26
Hello, On the tracking of your package, I see that the delivery could not be made and that your package would be sent to a pickup point. I invite you to contact the local post office directly so that you can find out where to collect your package. We remain available at this number if needed: 01 40 18 51 00
5 /5
★★★★★

Good products.

User icon
Acheteur Vérifié
purchased on 05/04/2023
Translated review
3 /5
★★★☆☆

Three stars because I switched from glutathione lotion to white essence. I have been a loyal customer to HT26 but it seems the glutathione lotion formula has been changed. The color of the lotion is white instead of yellow. The new glutathione lotion just made me darker and attempts to reach ht26 are futile because they do not follow up and don’t seem to communicate in English. I am so upset because I’ve wasted my money having two glutathione lotions I can’t use. I’m truly disappointed as I’ve been a loyal customer for years.

User icon
Acheteur Vérifié
purchased on 04/04/2023
Translated review
5 /5
★★★★★

Great

User icon
Acheteur Vérifié
purchased on 05/04/2023
Translated review
4 /5
★★★★☆

It's good. Convenient and quite fast!

User icon
Acheteur Vérifié
purchased on 04/04/2023
Translated review
Answer from HT26
Thank you very much for your feedback.
1 /5
★☆☆☆☆

Hello, I am still waiting for my order placed since 04/04. Thank you for checking your shipments before asking for feedback.

User icon
Acheteur Vérifié
purchased on 04/04/2023
Translated review
Answer from HT26
Hello Madam, Your opinion surprises us quite a bit, considering that you picked up your package yesterday at the relay point.
2 /5
★★☆☆☆

I would like you to further improve customer service, since the products cost us a sum to achieve the goal of a good shade, but personally noticing that you sent me the Beauty capsules already nearing expiration curiously it was a product that was not on my order instead it was vitality capsules... and I made a complaint to not have a favorable response and I am the one who bears the loss since this product is expired, I was not satisfied and your service was unable to restore my rights, moreover for my daughter's topsygel range there was almost nothing of the serum but it's a bit disappointing, I always place orders over 900€ but I do not expect dissatisfaction improve your services by checking the products and not substituting one product for another thank you.

User icon
Acheteur Vérifié
purchased on 04/04/2023
Translated review
Answer from HT26
Hello, We have taken your feedback into account and we are working daily to improve our customer service to provide you with the best service. We are sorry that you experienced this bad experience. We will ensure that these mistakes do not happen again during your future orders. Hoping that you were able to enjoy the rest of your products without any other problems.
3 /5
★★★☆☆

Good

User icon
Acheteur Vérifié
purchased on 02/04/2023
Translated review
Answer from HT26
Thank you for your feedback.
4 /5
★★★★☆

Fast delivery. But I did not receive the pouch and yet I bought the anti-spot kit.

User icon
Acheteur Vérifié
purchased on 02/04/2023
Translated review
1 /5
★☆☆☆☆

One product did not arrive and no one contacted me when I claimed it

User icon
Acheteur Vérifié
purchased on 23/03/2023
Translated review
Answer from HT26
Hello Madam, Could you please provide us with the missing product? You can contact us at this number so that we can assist you on this matter: 06 68 91 88 25
1 /5
★☆☆☆☆

Gifts not received and no response to my message about this

User icon
Acheteur Vérifié
purchased on 23/03/2023
Translated review
Answer from HT26
Hello Madam, We apologize for the missing gifts, hoping that your order meets your expectations despite the missing gifts.
4 /5
★★★★☆

Arrived quickly with lots of little gifts....

User icon
Acheteur Vérifié
purchased on 01/04/2023
Translated review
Answer from HT26
We thank you
4 /5
★★★★☆

The presentation of the site is good overall but it could be improved.

User icon
Acheteur Vérifié
purchased on 01/04/2023
Translated review
5 /5
★★★★★

The products are great, but the estimated number of days for delivery was not respected at all. From now on, it should be reviewed and remedied.

User icon
Acheteur Vérifié
purchased on 30/03/2023
Translated review
5 /5
★★★★★

Very responsive site and very fast delivery, now to see the effectiveness of the ordered products

User icon
Acheteur Vérifié
purchased on 29/03/2023
Translated review
4 /5
★★★★☆

Well, the clarifications need to be improved otherwise it hydrates well but it doesn't lighten.

User icon
Acheteur Vérifié
purchased on 30/03/2023
Translated review
5 /5
★★★★★

Very good products, and the delivery was very fast.

User icon
Acheteur Vérifié
purchased on 28/03/2023
Translated review
4 /5
★★★★☆

Satisfactory

User icon
Acheteur Vérifié
purchased on 27/03/2023
Translated review
1 /5
★☆☆☆☆

I haven't received my entire order yet. I paid 25 euros for express delivery and it's been a week and I've only received a fifth of my order on April 4, 23. I'm not happy at all. Diane

User icon
Acheteur Vérifié
purchased on 29/03/2023
Translated review
5 /5
★★★★★

Everything is fine

User icon
Acheteur Vérifié
purchased on 28/03/2023
Translated review
5 /5
★★★★★

I like my purchases

User icon
Acheteur Vérifié
purchased on 28/03/2023
Translated review
5 /5
★★★★★

Order arrived in excellent condition. I know the products because I use them often. Excellent quality

User icon
Acheteur Vérifié
purchased on 27/03/2023
Translated review
5 /5
★★★★★

I love your brand mashalla

User icon
Acheteur Vérifié
purchased on 26/03/2023
Translated review
1 /5
★☆☆☆☆

I am very disappointed with the customer service that is unable to resend my order which was returned to them, supposedly the person in charge is absent for a few days. Ht26 is an old company and should be able to resolve these minor issues without delay.

User icon
Acheteur Vérifié
purchased on 26/03/2023
Translated review
Answer from HT26
Thank you, it has been done. There was an address problem, you had ordered to an old address. The package was returned to us at our expense and the reshipment to your new address should be at our expense, so it is very wise to understand that this is a decision that must be made by a hierarchical manager following an error on your part. Best regards, Customer service
5 /5
★★★★★

Great

User icon
Acheteur Vérifié
purchased on 25/03/2023
Translated review
5 /5
★★★★★

Excellent.

User icon
Acheteur Vérifié
purchased on 13/03/2023
Translated review
4 /5
★★★★☆

Simple and fast navigation

User icon
Acheteur Vérifié
purchased on 23/03/2023
Translated review
5 /5
★★★★★

I love your products and delivery was the best ...

User icon
Acheteur Vérifié
purchased on 24/03/2023
Translated review
5 /5
★★★★★

Very professional

User icon
Acheteur Vérifié
purchased on 21/03/2023
Translated review
3 /5
★★★☆☆

The cream I have been using for over a year has changed color and no longer has the same smell

User icon
Acheteur Vérifié
purchased on 22/03/2023
Translated review
5 /5
★★★★★

Good as usual

User icon
Acheteur Vérifié
purchased on 21/03/2023
Translated review
5 /5
★★★★★

I received my package 48 hours after my order, really great!

User icon
Acheteur Vérifié
purchased on 19/03/2023
Translated review
5 /5
★★★★★

Work great in my skin

User icon
Acheteur Vérifié
purchased on 20/03/2023
Translated review
5 /5
★★★★★

Fast shipping and 100% original

User icon
Acheteur Vérifié
purchased on 19/03/2023
Translated review
5 /5
★★★★★

I am satisfied with my order

User icon
Acheteur Vérifié
purchased on 07/03/2023
Translated review
Answer from HT26
We are happy to see your satisfaction Thank you