Reviews HT26

8.7/10
★★★★☆
based on 6630 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Hello, Following my last order.. I was supposed to receive as a gift a travel-sized shower gel and a spa treatment.. I did not receive the shower gel in my box is this normal... Also you give discount vouchers for a very short time without taking into account the fact that a customer who buys a range of products is supposed to finish it before placing another order.. The discount voucher for a duration of a few days after purchase has no interest.. The formula discount voucher on the next purchase for a customer who takes the boxes continuously would be more appropriate and more attractive like.. Otherwise, it’s better not to give anything.. I have received discount vouchers 3 times already that I have not used.. because valid from a certain purchase amount.. Good reading Regards

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Acheteur Vérifié
purchased on 13/06/2022
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2 /5
★★☆☆☆

The site is not practical

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Acheteur Vérifié
purchased on 01/06/2022
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3 /5
★★★☆☆

I had small red bumps and I stopped. I paid 60€ more to get this product for 17€. If you have a representative in Norway it would be better. Thank you

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Acheteur Vérifié
purchased on 31/05/2022
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2 /5
★★☆☆☆

Very fast delivery but I do not recommend this product. I spent nearly 40€ on a product that after 2 days of use caused me an allergic reaction.

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Acheteur Vérifié
purchased on 09/06/2022
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2 /5
★★☆☆☆

Quite average

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Acheteur Vérifié
purchased on 24/05/2022
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2 /5
★★☆☆☆

With each order the argan cream changes color. I do not understand

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Acheteur Vérifié
purchased on 02/06/2022
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3 /5
★★★☆☆

Good

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Acheteur Vérifié
purchased on 01/06/2022
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2 /5
★★☆☆☆

I received my order, one of the products was broken. I took a photo and made a complaint but I encountered a salesperson who is not at all attentive and does not care about customer satisfaction.

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Acheteur Vérifié
purchased on 30/05/2022
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2 /5
★★☆☆☆

I received an open bottle and the gel was leaking it seems that I was sold a broken bottle. Not very satisfied

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Acheteur Vérifié
purchased on 31/05/2022
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3 /5
★★★☆☆

I am new to HT-26 I will test my opinion after a month

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Acheteur Vérifié
purchased on 31/05/2022
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2 /5
★★☆☆☆

The products are good but the marketing is not honest. During the order, they make you believe that you will receive certain products for free but the photos are different from reality. You receive tiny samples instead.

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Acheteur Vérifié
purchased on 30/05/2022
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3 /5
★★★☆☆

I thought the products should be hermetically sealed but some liquid was outside it seemed the products were opened. Body lotion shower gel

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Acheteur Vérifié
purchased on 17/05/2022
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3 /5
★★★☆☆

Not very modern

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Acheteur Vérifié
purchased on 16/05/2022
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3 /5
★★★☆☆

I received my order well, and all my products were complete. A big thank you.

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Acheteur Vérifié
purchased on 07/05/2022
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3 /5
★★★☆☆

This cream and this shower gel I don't think really lighten because it's been almost two weeks since I applied it, no change, even the body and face lotion is the same, no change.

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Acheteur Vérifié
purchased on 30/04/2022
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3 /5
★★★☆☆

No results, the cream I've been using for two months

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Acheteur Vérifié
purchased on 21/03/2022
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2 /5
★★☆☆☆

The delivery was fine, but there was no invoice in the box, the HT26 catalog was crumpled in the box, which makes it uninviting to read.

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Acheteur Vérifié
purchased on 28/04/2022
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Answer from HT26
Hello to you, Thank you for your message! Invoices are located in your Client Area ht26.com to simplify access. Our catalogs are only available in stores! However, thank you cards are added to the packages that give you discounts valid for the next order. Laboratory HT26
2 /5
★★☆☆☆

No gift was in the package. That's how we test other products.

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Acheteur Vérifié
purchased on 18/04/2022
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3 /5
★★★☆☆

I will give my feedback later

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Acheteur Vérifié
purchased on 06/04/2022
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3 /5
★★★☆☆

The gifts are not always those indicated on the order

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Acheteur Vérifié
purchased on 15/04/2022
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3 /5
★★★☆☆

We would like more gifts

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Acheteur Vérifié
purchased on 09/04/2022
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Answer from HT26
Hello to you, It all depends on the amount of your order See you soon on our site! Laboratoire HT26
2 /5
★★☆☆☆

Error in the delivered product difficulties in recovering the return slip too long delays

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Acheteur Vérifié
purchased on 04/04/2022
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3 /5
★★★☆☆

My order arrived on time but it's not brightening

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Acheteur Vérifié
purchased on 14/03/2022
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3 /5
★★★☆☆

A bit slow but not too annoying.

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Acheteur Vérifié
purchased on 10/03/2022
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3 /5
★★★☆☆

Great

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Acheteur Vérifié
purchased on 18/03/2022
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3 /5
★★★☆☆

Not bad

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Acheteur Vérifié
purchased on 05/03/2022
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3 /5
★★★☆☆

Well received my order, very well packaged, for now I have nothing to say.

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Acheteur Vérifié
purchased on 06/03/2022
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Answer from HT26
Hello to you, Thank you for your comment. Orders are prepared meticulously, most products are packaged to avoid breakage during transport!
3 /5
★★★☆☆

The gift was opened

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Acheteur Vérifié
purchased on 16/02/2022
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2 /5
★★☆☆☆

I received my order with 1 of the 3 large plastic bottles shattered at the base, due to very light packaging. DESCRIPTION OF THE PACKAGING: Outer corrugated cardboard 2 mm thick Top and bottom foam plate 4 mm Each bottle wrapped in cellophane Nothing to stabilize the bottles, which barely occupy half the volume. Under these conditions, if the package was jostled at all, it is not surprising that a bottle arrived shattered! Thanks to the cellophane, only part of the contents leaked into the cardboard, so the leak was not visible from the outside when I received the package at the relay point. My email sent upon receipt - 3 working days ago - to the webmaster of ht26, accompanied by a photo of the damage, has gone unanswered. I hope for at least a refund for the shattered bottle.

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Acheteur Vérifié
purchased on 28/02/2022
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Answer from HT26
Hello Madam, Can you specify which bottle was broken during transport? Please send us a WhatsApp message at +33 6 68 91 88 25
2 /5
★★☆☆☆

The first shipment was lost and it cost me a lot to call. The second shipment took 4 days to receive.

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Acheteur Vérifié
purchased on 24/02/2022
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3 /5
★★★☆☆

I searched for this gel everywhere and miracle I find it on the site. I buy it and 2 days later I get a call saying that the product is not available and that I will be refunded. Waste of time. Real-time stock management would be practical for customers.

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Acheteur Vérifié
purchased on 19/02/2022
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3 /5
★★★☆☆

Hi, delivery was well done. Still waiting for the effectiveness of this cream..

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Acheteur Vérifié
purchased on 14/02/2022
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3 /5
★★★☆☆

Fast delivery

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Acheteur Vérifié
purchased on 12/02/2022
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Answer from HT26
Hello, thank you for your feedback! We do our best to ensure you receive the packages as soon as possible
2 /5
★★☆☆☆

Too disappointed with the lightening milk with argan oil, it darkens me, I would prefer to continue with the lotion range 90

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Acheteur Vérifié
purchased on 29/01/2022
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Answer from HT26
Hello Madam, We are sorry that it has this effect on you. Send us a WhatsApp message at +33 6 68 91 88 25 or at [email protected] and an advisor will assist you.
3 /5
★★★☆☆

Good

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Acheteur Vérifié
purchased on 02/02/2022
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2 /5
★★☆☆☆

Hello I am not satisfied with the last order because I didn't receive many gifts, yet I shop all the time with you. Best regards,

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Acheteur Vérifié
purchased on 19/01/2022
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Answer from HT26
Hello Madam, Thank you for your loyalty! The gifts vary depending on the products you order. Looking forward to seeing you again soon on HT26.com
3 /5
★★★☆☆

Good morning! I want to know the reason why my order has never been processed. I still need it. Thank you!

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Acheteur Vérifié
purchased on 19/01/2022
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2 /5
★★☆☆☆

The first time I ordered they said free shipping but they still charged me and I find that misleading advertising, thank you

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Acheteur Vérifié
purchased on 22/01/2022
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3 /5
★★★☆☆

Yes, the order arrived on time and at the precise hour.

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Acheteur Vérifié
purchased on 03/01/2022
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3 /5
★★★☆☆

Overall good, we find the same products I think as in store. However, I was very surprised to see no return or exchange policy. For my part, I made a mistake, I ordered a shower gel instead of the cream from the same range. I was more than disappointed not to have known this information + no invoice or anything inside the box... Quite surprising.

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Acheteur Vérifié
purchased on 12/01/2022
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