Reviews HT26

I did not receive my order

I did not receive my order

Broken bottle

I received my order well but I didn't like it because I had to pay customs knowing that I paid the shipping fee of €36.

Since I was in the store, the saleswomen are pleasant, the manager or the owner was attentive and friendly. However, the wig I bought is the one for trying on and not a new one. No box or accessories provided. And the trying-on cap is the same for all customers which lacks hygiene.

You change the formulas of your products without notifying consumers! It's a crime, I will return my products to the store

I have never received my order

If the product is out of stock, remove it from the site.

I bought 4 shower emulsions. And a gift. Everything is broken.

Hello, not happy at all because the delivery person left my package above my mailbox which is very imprudent because anyone could have taken it, I will not order from your site again

I still have not received my order. Customer service does not respond to me, and unfortunately I am not satisfied and requested a refund but I do not know how to complain because I do not reside in France.

I am not happy with customer service. I placed my order 2 weeks ago and I still have not received my order. I wrote to HT26 customer service by email, no response. No one is answering my concerns.

I haven't received anything for almost 2 weeks and no communication with the company, it's a shame

Already for the delivery I found myself paying customs fees upon receipt of the package, but the real problem is that I opened the new bottle of milk yesterday and I notice that it has neither the color, nor the scent, nor the texture of the other milk that I had paid for before, so I am confused and hesitate to put it on my baby. For the rest of my order, it seems correct, the only problem is the milk which is not the same as usual, I don't understand

This is the worst scam, I am too disappointed

Disappointed, order error, I received an order that is not mine. I have contacted customer service several times who has not responded for a week.

I ordered my products since 7/11/2020 and till now, I have not received it. I am not sure I will be using your service again. No explanation has been given why there is a delay. It's better to have a refund so that I can look for an alternative.

Disappointed with the delivery time of the package. It took a long time while I was supposed to receive it on Monday... 9 euros for shipping to wait this long... I don't think I will order again

Information taken by phone, the order was made immediately. I received my order 24 hours later in great packaging, accompanied by gifts, samples, and catalogs. Thank you HT26.

I did not receive my entire order, I ordered 3 multi-lightening milks, 1 multi-hydrating milk and 3 soaps worth 11.90 each, and I only received 1 multi-hydrating milk, 1 multi-lightening milk and 1 soap. And where is the rest of my order?

Hello, I had requested a gift box and a little note, I did not receive it.

You did not print the delivery address correctly as I sent it to you and therefore the package was not delivered and is being returned to you.

The processing of orders and shipments is too long

Hello, I am really disappointed because in the order I made there is a missing product and HT26 does not take the time to explain, and this order was for a little sister of mine. I want the missing product because I paid for everything, it is the facial exfoliating sponge that costs 14 euros. Please send me that.

Thieves, package arrives at the relay point for 10 euros but I was never notified of the arrival of the package so it was sent back, to this day although I paid for my product I have neither my oil paid nor refunded nor anything nor even a response to my emails? Disorganized thieves. Mrs. Djenidi Sabrina, I even display my name

I was too frustrated during my last order. I had clearly specified my address for delivery. But you sent it to a pick-up point since I am pregnant, it was too much for me

I am not satisfied because I always receive the wrong products. I end up with 2 boxes of powder that I cannot use

Very long shipping service, no message to inform the customer of the receipt of the package, no tracking, so I do not recommend and disappointed.

Hello, First of all, thank you for asking for my opinion regarding my order. Actually, I did not receive the product I ordered but rather another one instead. I had purchased a shower gel for £27 but upon delivery, I received an aloe vera shower gel that costs £19, which is an £8 difference. After the lockdown, I went to the HT26 shop in Château Rouge to explain to them, as I usually buy my products there, they gave me a customer service number that I called several times without any response. So you owe me £8.

Order not received and apparently still not shipped!!!

Incorrect order. Non-existent customer service

My white essence lotion was broken and split everywhere, my vegetarus lotion also because it's not sealed also my soap broke in the container.... not a good experience with shipping.

My aromatherapy range arrived mixed. Do not buy. Made in China

Very disappointed, no results

Speed efficiency the products Well packaged thank you

-

I still have not received my order today is August 14, 2020 for an order placed on July 18, 2020.

Order placed since July 14 today is August 12 I still have not received anything the irony in all this when I call it is impossible to tell me exactly where my package worth 120 euros is

The anti-spot range gave us huge allergies with big bumps on the body, worse I contacted customer service via email and WhatsApp and received no response, it's really a shame.

I ended up with stretch marks on my thighs and breasts, I am very disappointed, I stopped using the lotion and don't know how to get rid of them