Reviews HT26

Not bad

Under observation

The shipping cost at ht26 is too excessive.

The texture of the milk I received this time is liquid while the last time it was condensed. The milk is not effective even with the serum. The products are packaged in a ton of plastic film, no worries for the environment.

The lipstick does not last long at all

Because I have soaps and shower gels without instructions and in what order to use them, I am waiting to find the method and the order to follow to apply the body oils, soaps, shower gels, soaps ordered...

Hello, soon when a customer orders your products, take the time to provide them with a mode or a guide on how and when to use each product... or even to better guide the customers, give the mode and the order in which they should or can use the products. In my case, I don't know how and in what order to use the different soaps and oils I ordered because all the products are soaps and shower gels... the oils are body oils... here is the difficulty I am currently facing, I am waiting to know how and in what order to use them.

My product (makeup base) was opened and the quantity reduced. A bit disappointed for the price I paid.

The gifts offered are not what I received

I am very satisfied, the delivery was fast and included gifts. I love it

I just received the products. Once I have used them, I will come back to give more stars if needed. Otherwise, order received quickly, a big thank you to ht26.

Order received well, however I had requested a gift wrap with a note inside and the recipient received a simple package

Fast and efficient service. Just review the payment customs fees by the customer considering the already high delivery fees. Some companies in Europe offer free delivery from a certain purchase amount and also cover customs fees. No hard feelings, from Canada.

Very fast delivery in 2 days. Product hydrates the skin well. Used only a few days. I will come back to give feedback on the effects after long use.

To improve

For now, a bit good, I just started so I'm not in a hurry

Satisfied with the delivery

Hello, I recently placed an order (170664) which I have indeed already received but the problem is that I cannot use my topsygel milk because when I press the product does not come out I have to open the bottle each time and it's annoying because I get it everywhere in the end

I have no opinion

Navigating the site was problem-free. Very easy and convenient

Arrived on time, but my serum was half empty. Disappointed

I have not received the product since the 7th, it's been 10 days while I paid to have it in 2-5 days maximum

Favorable

I have been using the serum milk and soap for a year now, I spend more than 100€ on each purchase, so I find it expensive, we need loyal customers if we can get discounts, thank you

Good site. I would just like to have an easier way to find the cream that could make my face clearer and more even without necessarily becoming lighter.

I do not like that the gifts offered are lightening products. Thank you otherwise very good delivery

Thanks

I find the delivery fees too high!!!!

First, navigation on the site is not smooth and more complex on mobile. Delivery without issue. Then, satisfaction is half because I did not receive the box as it is presented on your site and I had to claim a missing product. Also, I never received the small mirror. Finally, customer service is reactive, but does not really engage with customers.

Package arrived on time, with many little surprises, my lotion arrived almost completely spilled and I can't take the cream from the pump I have to completely open the cream, for now I have no opinion regarding the quality of the products because it's only been 4 days since I started using it, we'll see later

I am not happy with the maximum day face cream, it gave me a lot of pimples on my face, not nice to see, I am disgusted. It already happened with the first face cream and I changed to the one for 32€ which didn't change anything, on the contrary, it worsened. Please respond, I need your advice to remove the pimples and the oily skin it created for me

Incomplete order. I have always used the ht26 range which I love. It gives me a clean and radiant complexion. But for my first order on the site, I am disappointed. I ordered the preparation range and the night cream is missing. After several calls and emails, no response from customer service. Nor from Samuel who asked me to send him a photo of all the products received. I recommend the range but not ordering on the site. I did not have a good experience, I hope you will fix this and send me my night cream, I paid for it, I remind you.

I did not receive the gift products as announced in my order, instead I received something else and that's a shame

Very easy to navigate

Too early to give a review since I just started using the product. Fingers crossed.

I have nothing to say about the site. Thank you

Too many products, it's confusing. Because differentiating the products is not very obvious.

The delivery is 9.95 for France, I find that too expensive. Thank you.

I am generally satisfied with the orders and the service. I usually spend a lot of money on orders from Paris to ensure I receive authentic products after visiting the store in Paris last year. But my positive experience was not as positive this time and I am considering changing my products. I ordered a batch of products that I cannot track and on my account, there is another order that appears which I did not order. There is nowhere to communicate with the store because everything is in French and I do not understand where to find a customer number. I am disappointed this time.

I am not satisfied because this is the second time I order and what is offered to me as a gift is not what I receive. For example, you announce offering a spa treatment instead of that I receive body butter and 2 small tubes of toothpaste and 1 small tube of hand cream. I find that this is a misleading announcement you make.