English
★★★★☆
based on 6630 reviews published
Latest negative customer reviews
Order supposed to arrive between 48 and 72 hours and in the end I had to go pick it up in store myself because my order hadn't even been processed even though I placed the said order 4 days before
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards
I placed my order on December 1, 2018, and until today I still haven't received my order. And when I called, the woman was so rude to me.
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards
I am very disappointed with my last order
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards
Absolutely to be avoided!
We are sorry to learn of your dissatisfaction with HT26.
We would like to improve this, could you tell us more about what disappointed you during your order on our website.
Best regards
Customer service very mediocre, unpleasant, cold, and disrespectful saleswoman. If you have a problem with your order, you are left to yourself because there is no communication, they do not respond to messages even if you use the contact form. Prisca is the worst saleswoman at Ht26, she is cold and not professional at all. I will never buy products here again because in case of a problem, there is no possible communication
We are sorry to learn of your dissatisfaction with our services.
We have clearly faced a misunderstanding.
Indeed, we did not intend to make your HT26 experience unpleasant but rather wanted to resolve your complaint as best as possible.
This was done by contacting you by phone to inform you that your package has been resent by us and by providing you with your new tracking number.
You were also asked to close the dispute made on PayPal which is totally justified as your package has been re-delivered.
For any information, do not hesitate to contact us.
I received the order of another person
None, item lost in customs, customer service really aggressive on the phone, not welcoming at all, really minimum service for assistance, moreover I paid the VAT tax twice, with you and then for customs
One of my products arrived empty. No feedback from customer service.
The shipping of the product is expensive in France metro area
We thank you for your comment.
We offer you home delivery against signature within a maximum of 3 days for France.
This explains the amount of shipping fees.
Best regards
One star because zero does not pass! The cream ordered on the HT26 site does not match either the photo on the site or the description. The cream in the photo is the eventone fade cream with alpha hydroxy, the description is that of the brightening cream with arbutin and the one I received following my internet order is the skin success with songyi mushroom!!! In short, total nonsense, disappointed with this order!!!
Thank you for your comment.
The packaging of the ordered product has changed.
You received the new box of the Palmer's brightening cream.
Best regards
Package arrived torn.
Thank you for your comment.
We sincerely apologize for the inconvenience caused.
Unfortunately, packages suffer damage during transport.
We do everything we can to avoid this kind of incident as much as possible.
Please feel free to report it to us if the problem recurs.
Best regards
Not detailed enough and the product descriptions are not up to par
Thank you for your comment.
We take your opinion very seriously to make your HT26 experience more pleasant.
Please note that each product has its description.
This description includes the product's content, product photos, product price, its main components, product usage, and associated products.
Each product is classified by range at the top right of the site.
You can also search for a product in the search bar 'product', indicate a problem and then get a solution in the bar 'a solution to a problem' or search for a product brand in the search bar 'brand'.
Customer reviews are available for each product in the second tab in the product description.
You have the option to contact us if you need information.
Best regards
Very poor quality, I applied it on my face for 5 days and small pimples appeared on my face and now I don't know if it's the product but I'm afraid to put it back on my face.
Very high and slow shipping costs.
I am very disappointed that the gift presented during my purchase is not the one I received.
Thank you for your comment.
We offer you travel size products based on your purchase to help you discover our various HT26 ranges.
If you have a preference, I invite you to let us know during your next order.
Best regards
I still haven't received the package since it's really not normal.
We thank you for your comment.
Your package has suffered a delivery error.
We are doing everything possible to locate it.
We will get back to you as soon as your package is located.
Best regards,
Prysca
HT26
250eur spent, 2 weeks of use and zero results.
Thank you for your comment.
In order to obtain results, the use of HT26 products must be done daily, results will be visible after 3 to 4 weeks.
Don't forget that using the products is important to achieve results.
If you have any doubts about this, do not hesitate to call us at 01 40 18 51 00 or leave us an email at [email protected].
Best regards,
Prysca
HT26
The order does not arrive quickly
Thank you for your comment.
Our delivery time is 48/72h unfortunately this time is extended for reasons unknown to us.
Best regards,
Prysca
HT26
I did not receive it so I have no opinion to give since I cannot test it
All the time the lotions arrive broken
Good
Very bad Your service is slow Your number does not go through and on top of that the order takes day after day to arrive and in the end it's tiring!!! Honestly!!!
It darkens me
I find that delivery is very complicated with you. I received my package in poor condition. It was returned and it took almost 3 weeks to finally get my package. And on top of that, not even a commercial gesture from you. I am disappointed
Error on my order
I was not at all satisfied with my last order
The problem is that the ordered product arrived damaged... Moreover, your products are not protected, one wonders if they are original or pirated.... A lot of doubts, sorry
For me, zero stars, the delivery person didn't even ring the intercom; I received a notice in my mailbox while I was present, then went to the post office to wait 30 minutes only to be told that I had to come back the next day, even though it was clearly written on the slip that the package would be available the next day. In short, I will never go through you again; I will go directly to the store and pay shipping fees to ultimately struggle like never before to retrieve my package. NO THANK YOU.
I received my order in a package that smells like a dump. We pay €7.80 for shipping and the order is delivered in a smelly bubble envelope. My order from February 9 No. N°92308 was delivered in an old box but the contents were correct. However, for this order, I received the serum tube open and poorly closed, so the product leaked. Therefore, I will not use it for fear that the contents have been replaced by an aggressive product; I do not want to take the risk of burning my skin.
The delivery is quite fast. Thank you.
I am very disappointed with the behavior of your secretary or accountant
There is something I do not understand, the carrot for the face and the one for the body that I buy from you is filled with little things like crystals, it's a shame for my money the cream is not good too many crystals in the trash now
Very bad, the package was poorly packed, and the bottle was almost empty. My regrets
Poor
A mediocre customer service. No follow-up. False advertising, this is the first and last time I order from this site.
I was not at all satisfied with this delivery, I was sent a bottle with a broken cap, the glycerin was leaking, there wasn't even any tape; anyway I sent the photos and no one responded. It's a shame that I can't rate you zero
Catastrophic product I lost all my hair
We are devastated to read your review.
You purchased the Dark & Lovely medium relaxer kit from L'Oréal. These are products that have been tested and have several years of marketing behind them.
This kind of problem can occur when the product has been left on for too long.
I will contact you tomorrow to give you the Dark & Lovely customer service number.
Best regards,
The HT26 team
I had to call 10 times for the delivery address to be changed - my request was never taken into account... disappointing
We are sorry but when you reported the error, the package had already been sent.
We obviously reported the modified address to La Poste but they could not do anything.
Thank you for your understanding.
Best regards,
The HT26 team
Disappointed with the packaging which shows great indiscretion. A neutral packaging would be more appropriate.
The day I ordered on your site, my money was stolen from my account and yet I had doubts about the reliability of your site