English 
Français 
Deutsch 
D
Rating: 1 out of 5
My order has not arrived by today. I will wait until 24.10.2025 and then I will demand my money back.
Translated reviews
Customer reviews of Huiles & Sens
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 918 published reviews
Summary of reviews
The store consistently delivers on product quality, with customers noting essential oils and other items as excellent, good value for money, and of high standard across many orders. Delivery is fast and reliable, with multiple mentions of quick shipping, on-time or within promised timeframes, and careful handling of orders. Customer service and reliability are highlighted by positive experiences with knowledgeable guidance, helpful shipping, and overall satisfaction with orders and repeat purchases. The product range and ingredients are praised for quality and value, with several mentions of helpful accessories and a satisfying shopping experience.
Reviews 1 and 2 stars
Reset filtersC
Rating: 1 out of 5
No, I received the product in a pitiful state. The plastic bag containing the cocoa tablets burst and it leaked into the envelope as well as into my mailbox.
Translated reviews
I
Rating: 1 out of 5
The smell is really not pleasant, not satisfied
Translated reviews
Response from Huiles & Sens
Hello Isabelle
Thank you for taking the time to share your feedback. We are sorry to hear that the smell of the oil does not meet your expectations. After checking, the rosehip oil you received is in perfect condition. This oil, when unrefined, has a quite pronounced natural smell, which some people may find surprising or less pleasant. However, it is its authentic scent, generally appreciated for its natural character.
If you wish to soften it, you can mix it with a more neutral vegetable oil or add 1 to 2 drops of essential oil (fine lavender, geranium rosat, rosewood) to customize your preparation.
Thank you for taking the time to share your feedback. We are sorry to hear that the smell of the oil does not meet your expectations. After checking, the rosehip oil you received is in perfect condition. This oil, when unrefined, has a quite pronounced natural smell, which some people may find surprising or less pleasant. However, it is its authentic scent, generally appreciated for its natural character.
If you wish to soften it, you can mix it with a more neutral vegetable oil or add 1 to 2 drops of essential oil (fine lavender, geranium rosat, rosewood) to customize your preparation.
E
Rating: 1 out of 5
I placed an order BHIYTPWSQ and paid for 4 bottles of essential oils. However, upon receiving the package, there was only one bottle inside, and the package was neither damaged nor opened. I left you a message on the contact form of the site asking you to send me the 3 missing bottles.
Translated reviews
F
Rating: 1 out of 5
Did not receive the quantity of bottles ordered
Translated reviews
X
Rating: 1 out of 5
I ordered 2 beaters and received only one. No response from customer service. I hope the other beater will be sent to me quickly.
Translated reviews
N
Rating: 2 out of 5
The products are of excellent quality, unfortunately, there are very many recurring stock shortages.....
Translated reviews
A
Rating: 2 out of 5
Hello, I placed an order for a bottle of rose geranium essential oil (pelargonium asperum) and I received a bottle of geranium bourbon (pelargonium graveolens) twice in a row.
Translated reviews
A
Rating: 1 out of 5
Hello, more than a week to deliver 350g of powder, I find this mediocre. The person left on vacation before receiving the parcel. So it's waiting in the box until she gets back.
Translated reviews
A
Rating: 1 out of 5
I'm still waiting for my parcel
Translated reviews
A
Rating: 1 out of 5
I would simply like to receive the items I ordered
Translated reviews
A
Rating: 1 out of 5
Missing the gift in the package, the bottle I ordered for a gift had a Sissi imperatrice crest in addition to the brand! Not the one I received. No reply to my e-mail of dissatisfaction??? Lousy plastic stopper !!! Here's a photo of my order with the label I was supposed to receive
Translated reviews
Response from Huiles & Sens
Sir, As we have just explained to you by e-mail, we have contacted the perfumer concerning the change of the bottle in relation to our photo on the site. He has just informed us that on the new series, the "Sissi Impératrice" sub-label is no longer affixed to the bottle. However, you'll find Sissi's portrait on the box and a descriptive note about her perfume in the box. We're sorry if this new packaging doesn't suit you. You can of course return the unopened bottle in its original packaging for a full refund. Concerning the gift, we have already replied by e-mail that it will arrive in a separate parcel which you should receive before the end of this week.
A
Rating: 2 out of 5
I'm usually very satisfied but not this time. I had ordered some bottles of bubble bath and one of the caps opened and the liquid spilled into the package :-( Little tip: Maybe think of putting a sticky paper to prevent the cap from opening ;-) Otherwise, there's nothing to say about the quality of the products and the delivery time.
Translated reviews
Response from Huiles & Sens
The entire team would like to thank you for your message. We are pleased to know that you were satisfied with our services and products. We will take your suggestion into account. See you soon on Huiles & Sens
M
Rating: 2 out of 5
I ordered 50ml bottles and received 30ml bottles. Really disappointed with my purchase from you.
Translated reviews
Response from Huiles & Sens
Hello, we are very sorry that you were not satisfied with our products or service. We advise you to contact our customer service directly by e-mail: [email protected]. Thank you for your message, see you soon on our Huiles & Sens website.
P
Rating: 1 out of 5
I still haven't received my parcel and I'm waiting for an explanation from customer service.
Translated reviews
Response from Huiles & Sens
Hello, our customer service has processed your request and made a claim with the Post Office, because your package is blocked, we are sincerely sorry for this inconvenience beyond our control. See you soon on Huiles & Sens.
V
Rating: 2 out of 5
I couldn't enter my gift voucher on the website. I had to call to place the order. Parcel received 1 week ago: I am still waiting for the castor oil (1litre) and have not received any written notification of this, although I have received the full invoice. It would be nice to have a confirmation that this line of my order is still to be delivered.
Translated reviews
A
Rating: 2 out of 5
Package refused because damaged
Translated reviews
A
Rating: 1 out of 5
I cannot comment on an item I have not received. I can't reach the delivery company.
Translated reviews
A
Rating: 2 out of 5
Damaged bottles received
Translated reviews