English 
Français 
Deutsch 
A
Rating: 4 out of 5
-
Translated reviews
Customer reviews of Huiles & Sens
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 920 published reviews
Summary of reviews
The store consistently delivers on product quality, with customers noting essential oils and other items as excellent, good value for money, and of high standard across many orders. Delivery is fast and reliable, with multiple mentions of quick shipping, on-time or within promised timeframes, and careful handling of orders. Customer service and reliability are highlighted by positive experiences with knowledgeable guidance, helpful shipping, and overall satisfaction with orders and repeat purchases. The product range and ingredients are praised for quality and value, with several mentions of helpful accessories and a satisfying shopping experience.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Quality of the oils. Unfortunately, 2 essential oils were omitted.
Translated reviews
Response from Huiles & Sens
Hello, we're sorry to hear about this incident, but we've passed on your concern to our customer service department. You can also contact them at: [email protected] We hope to see you soon in our store.
A
Rating: 4 out of 5
Fast, accurate delivery
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
Fast, perfect delivery! Parcel damaged and taped by the post office but fortunately nothing taken.
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
Lack of communication
Translated reviews
Response from Huiles & Sens
The entire team would like to thank you for your message. We are pleased to know that you were satisfied with our services and products. We will take your suggestion into account. See you soon on Huiles & Sens
A
Rating: 4 out of 5
Simple site and secure packaging
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
Fast delivery and practical, compliant products
Translated reviews
Response from Huiles & Sens
The whole team thanks you for your message, we are happy to know that you were satisfied with our services and our products. See you soon on Huiles & Sens
A
Rating: 4 out of 5
Fast delivery, nothing to say, only negative point I would say is the lack of explanation on the site concerning the use of certain products, otherwise quality product.
Translated reviews
Response from Huiles & Sens
The entire Huiles & Sens team would like to thank you for your message. We are delighted that you are satisfied with our products and service. See you soon in our boutique!
A
Rating: 4 out of 5
Short delivery times.
Translated reviews
Response from Huiles & Sens
The Huiles & Sens team would like to thank you for your message. We are happy to know that you were satisfied with our products and our service. See you soon at Huiles & Sens!
A
Rating: 2 out of 5
I'm usually very satisfied but not this time. I had ordered some bottles of bubble bath and one of the caps opened and the liquid spilled into the package :-( Little tip: Maybe think of putting a sticky paper to prevent the cap from opening ;-) Otherwise, there's nothing to say about the quality of the products and the delivery time.
Translated reviews
Response from Huiles & Sens
The entire team would like to thank you for your message. We are pleased to know that you were satisfied with our services and products. We will take your suggestion into account. See you soon on Huiles & Sens
A
Rating: 4 out of 5
Quick response to my request. I love the smell of the summer night spray.
Translated reviews
Response from Huiles & Sens
The entire Huiles & Sens team would like to thank you for your message. We are delighted that you are satisfied with our products and service. See you soon in our boutique!
A
Rating: 4 out of 5
Torn carton, taped by post, otherwise prompt delivery
Translated reviews
A
Rating: 4 out of 5
Organic EO, fast delivery, plastic-free packaging. But be careful with the millilitres selected in the basket.
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
Fast delivery, sometimes out of stock,Good quality essential oils
Translated reviews
M
Rating: 4 out of 5
not yet used the product and one of the two I already knew
Translated reviews
Response from Huiles & Sens
The Huiles & Sens team would like to thank you for your message. We're delighted to hear that your products arrived safely, so please don't hesitate to let us know as soon as you've tried them. See you soon on Huiles & Sens.
A
Rating: 4 out of 5
It's serious and satisfying.
Translated reviews
A
Rating: 4 out of 5
Great product!
Translated reviews
A
Rating: 4 out of 5
fast delivery, quality products
Translated reviews
F
Rating: 4 out of 5
Fast delivery and compliant products, but the choice of welcome gift was not validated when the order was placed and customer service did not respond at all to emails, neither via the customer area nor to emails sent directly... Edit of 30/03/2021: gift finally received, "catching up" carried out without a hitch.
Translated reviews
Response from Huiles & Sens
The Huiles & Sens team would like to thank you for your message. We're glad you enjoyed our products and service. We hope to see you soon in our store!
N
Rating: 4 out of 5
Everything looks great, but I'm sorry there are no real instructions on how to use each essential oil! Is there a hotline?
Translated reviews
Response from Huiles & Sens
Our team would like to thank you for your message. We are delighted to hear that you are satisfied with our services and products. You can reach our customer service department by e-mail at [email protected] or by telephone: 04 90 36 22 03. See you soon on Huiles & Sens
A
Rating: 4 out of 5
Eccellente azienda, prodotti di qualità, buon rapporto prezzo qualità.
Translated reviews
A
Rating: 4 out of 5
As a new customer, I'd say, perfect. Thank you H&S
Translated reviews
M
Rating: 2 out of 5
I ordered 50ml bottles and received 30ml bottles. Really disappointed with my purchase from you.
Translated reviews
Response from Huiles & Sens
Hello, we are very sorry that you were not satisfied with our products or service. We advise you to contact our customer service directly by e-mail: [email protected]. Thank you for your message, see you soon on our Huiles & Sens website.
A
Rating: 4 out of 5
Everything arrived on schedule.
Translated reviews
A
Rating: 4 out of 5
fast delivery; quality essential oils
Translated reviews
Response from Huiles & Sens
The whole team thanks you for your message, we are happy to know that you were satisfied with our services and our products. See you soon on Huiles & Sens
N
Rating: 4 out of 5
The packaging is lighter than before, which is very practical. Prices are average, but from time to time a small gift would be appreciated.
Translated reviews
Response from Huiles & Sens
The entire team would like to thank you for your message. We are pleased to know that you were satisfied with our services and products. We will take your suggestion into account. See you soon on Huiles & Sens
A
Rating: 4 out of 5
Good site, lack of do-it-yourself composition
Translated reviews
Response from Huiles & Sens
The entire team would like to thank you for your message. We are pleased to know that you were satisfied with our services and products. We will take your suggestion into account. See you soon on Huiles & Sens
C
Rating: 4 out of 5
Hello, I've just received my order on Reunion Island where it's very hot: 35°. My massage candle didn't resist to the temperature and is already ready to use as a very fluid balm, too bad for the fun. I've put it in the fridge while I wait to use it. Best regards Claire le Duff
Translated reviews
L
Rating: 4 out of 5
Good products received quickly.
Translated reviews
A
Rating: 4 out of 5
fast delivery
Translated reviews
A
Rating: 4 out of 5
Easy ordering, fast delivery, top quality!
Translated reviews
V
Rating: 2 out of 5
I couldn't enter my gift voucher on the website. I had to call to place the order. Parcel received 1 week ago: I am still waiting for the castor oil (1litre) and have not received any written notification of this, although I have received the full invoice. It would be nice to have a confirmation that this line of my order is still to be delivered.
Translated reviews
A
Rating: 4 out of 5
Fine
Translated reviews