Customer reviews of I3D Service

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 866 published reviews
5 791 91% 4 46 5% 3 12 1% 2 6 1% 1 11 1%

Reviews 1 and 3 stars

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L
Laurent G.
Rating: 1 out of 5
following a purchase from 15/12/2024
I ordered a 3 belts kit for an orthur LM3 , and unfortunately it doesn't fit on my ORTHUR LM3 .
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H
Henry M.
Rating: 1 out of 5
following a purchase from 23/11/2024
Hello, you sent me the wrong part. I sent you an email to which you did not reply. Please contact me.
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JOSE MANUEL B.
Rating: 1 out of 5
following a purchase from 29/10/2024
I have not received the material, I am waiting for the return.
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C
Carlos F.
Rating: 1 out of 5
following a purchase from 11/08/2024
The description of the article should indicate its dimensions, because once received it is VERY small (165x24x30mm). It claims to be valid for coils of all sizes, which is NOT TRUE, because the bearings DO NOT allow to put on top coils whose support is more than 4mm. The delivery service has been fast.
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V
valentino L.
Rating: 1 out of 5
following a purchase from 16/07/2024
the item I ordered did not arrive
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D
denis R.
Rating: 3 out of 5
following a purchase from 20/06/2024
very good for the pick-up, the shipment was fast. On the other hand, the belt I received was 2 cm longer than the original, so I wasn't able to tension it completely.
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J
Johan V.
Rating: 1 out of 5
following a purchase from 01/04/2024
J'ai reçu la mauvaise buse, mais il n'y a pas de solution.
J
Jose G.
Rating: 3 out of 5
following a purchase from 12/03/2024
I have not received what I bought
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Aurelien W.
Rating: 3 out of 5
following a purchase from 12/02/2024
Well-made products and good delivery times
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H
Hugo F.
Rating: 1 out of 5
following a purchase from 06/01/2024
I didn´t received anything and I´ve already reported this situation. Acording with the track number I´ve already received, but I didn´t received anything. I ask you for solving the problem
M
Miguel M.
Rating: 1 out of 5
following a purchase from 04/10/2023
They did not send me what I ordered
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Response from I3D Service
Ceci est totalement faux, nous avons bien expédié la pièce demandée
D
Dorin S.
Rating: 1 out of 5
following a purchase from 10/09/2023
Bad customer experience.
J
jean-pierre C.
Rating: 3 out of 5
following a purchase from 24/05/2023
Insufficient information on part compatibility. Transport time not respected
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Aleksei S.
Rating: 3 out of 5
following a purchase from 16/04/2023
Took a month for the order to arrive. Please pick actually reliable shipping partners.
M
Mathieu D.
Rating: 3 out of 5
following a purchase from 08/04/2023
I just wish I had a notification when the order was shipped. Otherwise it's perfect!
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Response from I3D Service
Hello, indeed we had problems with emails recently but the problem is normally solved.
B
Bertrand N.
Rating: 3 out of 5
following a purchase from 27/02/2023
Hello I ordered 3 sets of cr10s pro belts but the size of the crowns is not good they are too long by 1 cm for the Y On the cr10 s pro it's a pain the machine does not allow to adjust as it should so I had to put rings to reduce the size
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G
guillaume C.
Rating: 1 out of 5
following a purchase from 17/06/2022
I did not receive the right product
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Jean-Luc H.
Rating: 3 out of 5
following a purchase from 24/02/2022
I ordered an extruder for an i3 mega printer. The temperature sensor broke after the first heating to 210 degrees. The wire protection melted. This protection is supposed to resist to temperatures of 260 degrees at least.
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Response from I3D Service
If the probe is defective you should have contacted us
O
Olivier C.
Rating: 3 out of 5
following a purchase from 21/12/2021
Purchase of belts (X and Y) for a CR10S PRO V2. The first belt mounted (Y) too long by 10 mm. No possibility to catch up with the motor position. Too bad. Fast delivery time (5 *)
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E
Eloy P.
Rating: 1 out of 5
following a purchase from 17/12/2021
Sorry to write so low but the extrusion head was defective as soon as I plug it in it heats up without giving the heating command the cable of the probe is too long compared to the original I tried to make a mix the new head plus my broken head but failure I lost 36 euro too bad
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Response from I3D Service
It is possible that unfortunately the product is defective but you never contacted us. This can happen and in this case we change the product. You should have contacted us.
J
Jean Marie S.
Rating: 3 out of 5
following a purchase from 16/10/2021
Just a small problem the motor is defective does not turn otherwise the rest of the order is well what I wanted delivery in time packaging neat thank you
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Joseph W.
Rating: 3 out of 5
following a purchase from 10/05/2021
Good product, but delivery out of date.
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S
Saïd G.
Rating: 3 out of 5
Hello, the pneumatic nozzle that I ordered is the same as the defective one that I want to replace but it does not fit.
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Response from I3D Service
Are you sure you ordered the right size? Could you send us some pictures ?

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