The online store offers a consistently positive experience, particularly highlighted by the exceptional quality of its products. Customers frequently mention the well-designed VR accessories, such as protective shells and straps, which are appreciated for their affordability and durability. Delivery services are praised for their speed and reliability; many customers received their orders earlier than expected, often noting the careful packaging that ensures items arrive in perfect condition.
Promt delivery and exactly as ordered. In my case I was buying a Pimax accessory and although it was more expensive than the Pimax Store, it worked out cheaper in the end as I avoided import taxes. I also got my order much quicker
Response from Immersive Display
Thanks for your feedback Andrew, as we are located in France (EU), all EU customers do not have to pay custom and duty fees 😀
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Centre social Horizon R.
Rating: 4 out of 5
following a purchase from 22/03/2021
Somewhat satisfied with the products
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Hannah P.
Rating: 1 out of 5
Product was not as I imagined it....
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Response from Immersive Display
Bonjour Hannah,
Pouvez-vous nous donner un avis détaillé par e-mail sur votre opinion du produit ?
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Mikael L.
Rating: 4 out of 5
The staff is responsive and good advice. I remove a star because the amount of an order to reach to benefit from free shipping is very high (120 €) and it is only for shipments in relay point.
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Response from Immersive Display
Your return is important to us, the point relay is the most economical delivery for all (for us too), that's why the free delivery is prioritized over the point relay.
There you go, you all know 😎
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Jean-Luc N.
Rating: 4 out of 5
following a purchase from 04/03/2021
Order placed without problems and received in accordance with the order
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Martin K.
Rating: 1 out of 5
With the adapter I am satisfied, but I found it not good that the contents did not correspond to the picture. A short (about 30- 50 cm) 3 in 1 cable was not included, although it was displayed, even on the bill was the picture later to see again. They offered to find the cable and send it to me, but this did not happen. I was told that VIVE admits that the cable is not in the package, that the picture is faulty, but they could not find it. I was then offered to send it back if I wanted it. I found a 1m cable on the site and asked if they could send it to me if they couldn't find the very short cable. This was unfortunately denied. If one pays over 400 euros and one does not come, if it was a mistake of the Handler, I find really sad. I have now had to buy the 1 m cable itself, because I have not found the short also (5 meters on the head are just really too much, from the htc Vive). They could have at least offered to sell it cheaper. At least they have changed the image and the short cable is no longer zusehen, I hope the content this time is true and not more customers fall for it. I'm happy with the product and when the 1m cable arrives, it is still too long, but I think then you can get along with it better. Only think it is a weak performance from the dealer, so I give only one star.
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Response from Immersive Display
oui, il y avait une erreur sur l'image de la fiche produit et c'est le fabricant HTC Vive qui a fourni la mauvaise image, nous avons notifié le fabricant et changé l'image sur notre site.
Nous vous avons proposé un retour de produit, pourquoi ne l'avez-vous pas accepté ?
Quoi qu'il en soit, nous sommes toujours là pour répondre à tout problème ou demande, mais dans ce cas, nous n'avons pas été en mesure de fournir le câble manquant.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués,
Nathan / Directeur des ventes
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Klaus P.
Rating: 4 out of 5
following a purchase from 11/01/2021
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Arnim P.
Rating: 1 out of 5
Goods must be sent back to France upon return. At your own expense. No recommendation
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Response from Immersive Display
Notre agence logistique est basée en France. Vous avez demandé un retour et nos conditions générales stipulent que les frais de retour sont à votre charge (comme c'est le cas sur de nombreux sites web...).
Les produits commandés sont nos meilleures ventes, nous ne comprenons pas votre déception. Pouvez-vous nous envoyer un courriel pour nous dire ce qui n'a pas fonctionné ?
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Georget G.
Rating: 4 out of 5
following a purchase from 14/01/2021
Perfect charging but the connection via the charger with the cable to connect to the computer to use a game doesn't work
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Carlos C.
Rating: 4 out of 5
following a purchase from 07/01/2021
CONFORMING PRODUCTS AND QUICK RELEASE
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SARNETTE F.
Rating: 4 out of 5
following a purchase from 31/12/2020
Good product received on time. It's good to see you.
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MatthewJames K.
Rating: 4 out of 5
following a purchase from 19/12/2020
Please shop here also for good VirualReality products! Please also be prepared to pay very high international shipping.
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JOHANN M.
Rating: 4 out of 5
following a purchase from 16/12/2020
Fast and neat shipping but a little expensive
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Mordechay O.
Rating: 4 out of 5
Item arrived fast and in good condition, The shipping was expensive since I live in Israel but I'm still happy with the purchase and would buy again.
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Response from Immersive Display
Hey Mordechay, Thanks for your feedback. We ship from France but let the ability to worldwide customers to buy our products, that's why on some products and countries, shipping fees are adjusted :)
Thank you !
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Sebastien M.
Rating: 4 out of 5
following a purchase from 03/12/2020
Battery for oculus quest2 out of stock everywhere. Only available on this site. As soon as ordered as soon as received.
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mathieu G.
Rating: 4 out of 5
following a purchase from 26/11/2020
Very professional
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Response from Immersive Display
We try to be on top every day 💪
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Bernard C.
Rating: 4 out of 5
following a purchase from 26/10/2020
Compliant and fast. 1 little expensive hence the star less but the spėcificitė it is paid for.
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olivier M.
Rating: 4 out of 5
following a purchase from 13/10/2020
Very good product, and top service for information. Just the price is a little high.
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Thierry M.
Rating: 4 out of 5
following a purchase from 15/09/2020
fast and efficient delivery !
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Mohamed A.
Rating: 4 out of 5
Very fast delivery, received in 36 hours.
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Response from Immersive Display
Thank you Mohamed, we sent your letter followed the same day of the order (Tuesday September 15th) and you received the mail in your mailbox on Wednesday September 16th ;)
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jacques B.
Rating: 4 out of 5
following a purchase from 25/08/2020
Three good
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David T.
Rating: 4 out of 5
following a purchase from 05/07/2020
Good and fast
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Leonard O.
Rating: 4 out of 5
following a purchase from 28/05/2020
The VR headset appears to be working satisfactorily but I am disappointed that you do not have the audio head band or hand tracker avaialble. Otherwise the service is very good and delivery on time.
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Response from Immersive Display
Leonard,
To keep you update, the PIMAX Audio head band and hand tracker will be released by the manufacturer in July.2020.
Of course, all new accessories of PIMAX brand will be available on our VR Shop ;)
D
David M.
Rating: 4 out of 5
following a purchase from 05/06/2020
Compliant product and deadline met
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laurence V.
Rating: 1 out of 5
following a purchase from 04/06/2020
I ordered for my virtual helmet oculus quest a pencil to clean the eyepieces. fortunately when I opened it I tried it on the back of my hand, it left a blue circle as if the little sponge had been dipped in ink! I started again and on my skin there was each time a very clear blue circle! Imagine that on my eyepieces! I had to rub my hand to remove the circles...Anyway, I don't understand the principle...Stain the eyepieces to sell more or else?
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Response from Immersive Display
We have received your feedback on our product "Lenspen", please be aware that the product contains black carbon for lens cleaning. However there is no liquid or ink. We are very surprised.
# Contact with the customer to study the file and have pictures.
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Isabelle L.
Rating: 1 out of 5
following a purchase from 06/05/2020
Ineffective product. Always mist on my goggles when I wear my face shield.
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Henrik W.
Rating: 4 out of 5
following a purchase from 25/03/2020
Everything as expected. Shipping was a bit pricey, but maybe normal as I ordered to Germany.
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Giberne O.
Rating: 4 out of 5
following a purchase from 10/02/2020
Interesting items with good parcel tracking. I recommend it to you
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Aurelien P.
Rating: 4 out of 5
following a purchase from 07/02/2020
?
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Axel H.
Rating: 4 out of 5
following a purchase from 05/12/2019
Good service and follow-up, good communication in case of late order, delivery or stock.
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Nicolas R.
Rating: 4 out of 5
Nothing to say, delivered on time
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Marcus M.
Rating: 4 out of 5
Very good product. A bit expensive but only because I didn't want to wait for the US stock to come back. So I ordered here and had it shipped to Canada at an extra cost.
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bertrand D.
Rating: 4 out of 5
BON
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Mehdi R.
Rating: 4 out of 5
Arrived as planned, worked well as it should. Too bad it doesn't charge as well as when plugged in directly.
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Stein J.
Rating: 4 out of 5
gets the job done
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Thomas P.
Rating: 4 out of 5
Nothing to complain about received very quickly.
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Julien B.
Rating: 4 out of 5
Very good site that I recommend. Just an error in the delivery address on my last order.
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Giberne O.
Rating: 4 out of 5
efficient and effective service. I recommend it.
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Alain P.
Rating: 4 out of 5
RIEN A DIRE DE PLUS. PRESTATION CONFORME.
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Anaïs V.
Rating: 4 out of 5
Product delivered quickly and corresponding to the description. Very good.
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Response from Immersive Display
Thank you for your opinion.
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