The online store offers a consistently positive experience, particularly highlighted by the exceptional quality of its products. Customers frequently mention the well-designed VR accessories, such as protective shells and straps, which are appreciated for their affordability and durability. Delivery services are praised for their speed and reliability; many customers received their orders earlier than expected, often noting the careful packaging that ensures items arrive in perfect condition.
Quality / Price - The products offered (VR straps, shells, accessories) are affordable and well-designed - Customers praise the quality of the materials, especially for protective shells and straps Respect for the package and protection - Packages are carefully packed, with multiple protections to avoid shocks - Several reviews mention fast shipping and impeccable packaging Delivery: - Delivery is fast and reliable, often via recognized carriers - No hidden extra fees, which is rare for specialized platforms - Delivery to overseas territories is possible, but to be verified according to the product Privacy to improve - A negative point noted: personal or sensitive information is sometimes visible on the product box - This may include full name, address, or type of product - This lack of discretion can be problematic for users concerned about their privacy Overall rating: 4/5 -1 for privacy
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Response from Immersive Display
Thank you Robin for your comment!
Regarding confidentiality, the recipient's address and product information are required by customs services to ensure delivery and customs clearance outside the EU.
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Pierre L.
Rating: 4 out of 5
following a purchase from 20/06/2024
all is ok
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Isabelle L.
Rating: 4 out of 5
following a purchase from 28/03/2024
Very responsive
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Michael R.
Rating: 4 out of 5
following a purchase from 07/01/2024
The Colissimo delivery service is a disaster. But the support from Immersive Display is top, very good
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Katharina B.
Rating: 4 out of 5
following a purchase from 30/12/2023
Fast delivery and compliant material. My only downside is that I had paid for express delivery with the date indicated, and it was the shipping date and not the delivery date, so the delivery took place 1 day later.
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Response from Immersive Display
Thank you Katharina for your positive review. You placed your order on 30/12/2023 and we had indicated on our website that we did not ship on Monday January 1st (public holiday)🤭
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Sarah B.
Rating: 4 out of 5
following a purchase from 27/12/2023
ok
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Carlo T.
Rating: 2 out of 5
following a purchase from 17/12/2023
had to pay customs
Response from Immersive Display
Obviously because you are in Canada and we are in France .. It's written on our Website.
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Maud C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Fast order and received on time with express delivery!
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Mikko K.
Rating: 4 out of 5
following a purchase from 08/11/2023
Shipping was a bit late from estimated and the item was a bit pricey, but customer service was helpful and quick answering my questions about the shipping delay.
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Michel H.
Rating: 2 out of 5
following a purchase from 25/11/2023
Hello, the HP reverbG2 v2 cable works very well, but I received it without a power supply!!!, and without a power supply it doesn't work in self-powered mode! fortunately I was able to use the one from the old cable, but it could have been specified in the order that the power supply was not integrated!
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Response from Immersive Display
Hello,
The product sheet only indicates the replacement cable.
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Michael B.
Rating: 4 out of 5
following a purchase from 10/05/2023
It's all Bo Selecta
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Emilie F.
Rating: 4 out of 5
following a purchase from 07/01/2023
Excellent supplier. Two orders placed, delivered on time and as ordered.
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JVRS S.
Rating: 4 out of 5
following a purchase from 25/11/2022
Fast preparation and delivery. Package well packed, conforms to the order. RAS.
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sarl M.
Rating: 4 out of 5
following a purchase from 22/11/2022
where can I edit the invoice from, please
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Response from Immersive Display
You can edit the invoice from your customer account on our website. If you have any further questions, please don't hesitate to contact us, we're here to help 👌
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Christopher H.
Rating: 4 out of 5
following a purchase from 28/10/2022
Top Service & Fast Delivery
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Markus P.
Rating: 4 out of 5
following a purchase from 23/10/2022
Great service and quality! Unfortunately, a few parts were missing in the delivery, but the Immersive Display team solved the problem customer-oriented and fast!
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Bart R.
Rating: 4 out of 5
following a purchase from 03/10/2022
good service
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Michael G.
Rating: 4 out of 5
following a purchase from 08/09/2022
not the best quality on the market but very reasonable for the price, and the delivery was very fast and smooth
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John C.
Rating: 4 out of 5
following a purchase from 19/08/2022
Order sent quickly, and managed to overcome Brexit to be delivered.
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Roland S.
Rating: 4 out of 5
following a purchase from 03/08/2022
Fast shipping good prices
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Uwe M.
Rating: 4 out of 5
following a purchase from 06/07/2022
Contact very good. Very eager. What bothered me is that on the website the item was displayed in stock (3-5 business days shipping) and it took 6 weeks until it was available and shipped.
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anthony M.
Rating: 4 out of 5
following a purchase from 26/07/2022
Great Service , goods arrived on time, only 4 stars because , consumer minimum cost is annoying I had to buy 2 extra products to get my G2 reverb cable, which is only in stock with Immersive. also who delivers in UK is not on their webby and shows as La post e on their tracker after days of checking i spotted parcelforce and the lapost code work on it , pure chance. if this was advised in the email to UK customers possible 5 stars. My goods were packed like fot Knox , which was great.
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Luc B.
Rating: 4 out of 5
following a purchase from 03/07/2022
<product as described. attractive price. Recommend it.
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Response from Immersive Display
We are 100% transparent about our products ☺️
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Marita H.
Rating: 4 out of 5
following a purchase from 23/05/2022
Delivery could have been a little faster, you want to gamble ... ;-) but otherwise all great
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Stephane K.
Rating: 4 out of 5
following a purchase from 21/05/2022
Cheap material and decent quality. To be seen on the long term.
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Tonny H.
Rating: 4 out of 5
following a purchase from 26/02/2022
Excellent
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Adrian B.
Rating: 4 out of 5
following a purchase from 01/01/2022
Shipping was late. Great product though.
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Marc-Aurel S.
Rating: 4 out of 5
following a purchase from 03/01/2022
Shipping from France was fast :)
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Thomas D.
Rating: 2 out of 5
following a purchase from 26/12/2021
Part is fine, but buyer beware: don't buy from this company if you live in the United States. Their shipping rates are crazy high, they're pretty slow, and if something is wrong, you need to ship back at your own expense. I regret buying anything from here.
Response from Immersive Display
We are sorry to hear about your experience.
Our warehouse is based in France, so our shipping costs are obviously higher for delivery in the United States. Your package was delivered in 9 days which is convenient for international delivery. All of our return and refund policy is indicated in our terms and sales conditions and there is also a dedicated page on our website. https://immersive-display.com/en/content/6-returns-refunds
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Eleanor B.
Rating: 4 out of 5
following a purchase from 22/11/2021
though there was a slight issue with tracking, the product works perfectly as intended
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Guido K.
Rating: 4 out of 5
following a purchase from 22/11/2021
Delivered quickly, item as described. Gladly again
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Kalle M.
Rating: 4 out of 5
following a purchase from 07/10/2021
Very fast Delivery !
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Adam P.
Rating: 4 out of 5
Excellent product and service, except used my local government shipping (South African Post Office), which is sub-par, despite paying for private level courier pricing.
Response from Immersive Display
Thank you so much for your feedback, we just check the delivery time of your parcel and it has been delivered from France to South Africa (with the cheapest delivery mode) in only 6 working days, that's a pretty good 💪
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Ruth Justi H.
Rating: 4 out of 5
following a purchase from 25/06/2021
Had no problem ordering and the delivery was fast.
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David H.
Rating: 2 out of 5
Took 6 weeks To arrive after quoting one. When contacted the company did apologise Rather just blame Brexit for the issue even though I have received various packages from all over the world with little delay. Products are as expected but customer service leaves a little to be desired. Also the postal system used collisimo which currently holds a 1.2/5 on trust pilot although the company swears they are top product. Felt let down at paying £15 for delivery and being completely let down
Response from Immersive Display
Hello David,
Well, Brexit is a mess for every carriers, customers and suppliers. Some parcels are stuck at custom because the flow is so important. Sorry for this delay again.
Nathan / Sales Manager
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knut S.
Rating: 4 out of 5
Not the fastest, but otherwise everything is fine.
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Response from Immersive Display
Le délai moyen de livraison en Allemagne est de 3 jours. Une livraison express (1 jour) coûterait malheureusement beaucoup plus cher.
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David G.
Rating: 4 out of 5
following a purchase from 05/04/2021
Correct product and fast delivery. I recommend
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jerome L.
Rating: 4 out of 5
following a purchase from 02/04/2021
The site is clear, the prices are correct and the delivery is fast.
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Andrew C.
Rating: 4 out of 5
Promt delivery and exactly as ordered. In my case I was buying a Pimax accessory and although it was more expensive than the Pimax Store, it worked out cheaper in the end as I avoided import taxes. I also got my order much quicker
Response from Immersive Display
Thanks for your feedback Andrew, as we are located in France (EU), all EU customers do not have to pay custom and duty fees 😀
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Centre social Horizon R.
Rating: 4 out of 5
following a purchase from 22/03/2021
Somewhat satisfied with the products
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