Customer reviews of IMPRIMEURDUROI.COM

9,5 /10

Based on 260 published reviews

Summary of reviews

The reviews highlight consistently strong product quality across a range of items, including oracle cards, tarot cards, brochures, and business cards, with many noting faithful rendering to files and neat finishes. Delivery is described as ultra-fast and reliable, with several orders arriving on time and packets arriving well-packaged, and some mentions of reprints or adjustments happening quickly to ensure satisfaction. Customer service is repeatedly praised for availability, kindness, professionalism, attentive listening, and helpful guidance, with many appreciating prompt, clear communication and practical advice. Overall, customers value the team’s responsiveness, the high standard of printing, and the smooth, collaborative ordering process that delivers impressive results.

1 star review

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Laure D.

Published on 28/02/2025 à 17h55 following a purchase from 10/02/2025

No one warns you before printing x number of copies with white borders, and then of course they use a lot of technical terms to explain that it's all your fault.

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Response from IMPRIMEURDUROI.COM Published on 08/03/2025

Hello.
We have read your feedback regarding your order and understand your disappointment. We would like to clarify the points you raised.
Your PDF file was sent in a format of 31.9881 cm x 42.3069 cm for a finished format of 9.2 x 12.5 cm, without bleed or trim lines.
To obtain the finished format of 9.2 x 12.5 cm, we applied a homothetic reduction to your files.
As there was no 5 mm bleed, we followed our recommendations for bleed and safety zone, as explained in the templates available for download in the "Oracle Card" product sheet.
This is why you have white borders on the front and back, so as not to distort the visuals of your deck of cards.

Tais T.

Published on 05/09/2024 à 05h18 following a purchase from 22/07/2024

No professionalism, very incompetent. They took more than a month to send my order, and when I received it's with the wrong paper... I emailed and messaged, no answer... Their excuse it's a holiday. Everyday is a holiday in France?

Response from IMPRIMEURDUROI.COM Published on 06/09/2024

Hi Mm Takeda
We have taken into account your complaint e-mail of Wednesday 4 September concerning an error in the paper weight corresponding to your MSGEXVUAD order.
We were faced with a lack of communication between our teams.
Please accept our apologies for the error in processing your order,
We will be launching a new production run next week, which we will send to you as soon as possible.
A tracking link will be sent to you as soon as it leaves the workshop.

Sincerely
Customer Service

Lou V.

Published on 11/06/2024 à 11h18 following a purchase from 30/05/2024

Paper rather than film packaging was a bad idea... some oracles arrived mixed in with others

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Response from IMPRIMEURDUROI.COM Published on 12/06/2024

Hello Lou,

Thank you for sharing your opinion on our Imprimeurduroi website. We're sorry to hear that you weren't convinced by the choice of paper packaging. We take note of your comments and are constantly striving to improve our services to meet our customers' expectations. Please do not hesitate to contact us if you have any special requests. Thank you very much. Yours faithfully

Celine T.

Published on 14/03/2024 à 09h32 following a purchase from 29/01/2024

For this order the quality is not up to scratch, bad cuts, cards with marks etc.... Disappointed

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Response from IMPRIMEURDUROI.COM Published on 15/03/2024

Hello. Thank you for sharing your experience with us. On behalf of the entire Imprimeur Du Roi team, we sincerely apologize for this unfortunate delay. We have sent you by e-mail today a colissimo return slip to repatriate your entire order. On receipt, we will start production of your order, taking care not to make the same mistakes. Sorry for the inconvenience. Yours faithfully

Julia B.

Published on 09/11/2022 à 08h43 following a purchase from 17/10/2022

delivery almost out of time and deplorable quality

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Response from IMPRIMEURDUROI.COM Published on 09/11/2022

Hello
Thank you for your feedback and we are very sorry about the quality of your order.
We had difficulties printing your business cards in white on Fedrigoni Sirio Ultra Black 370g paper. Indeed, the unstable nature of the paper as well as its power of absorption have challenged our teams to deliver your order on time and with the expected result.
Sincerely
The King's Printer.

Sindy R.

Published on 30/09/2021 à 17h01 following a purchase from 09/07/2021

I was disappointed with the quality of the paper. However, you told me it was Belline quality and several people have remarked on this. I do not recommend you and in no way does it look like Belline quality.

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Response from IMPRIMEURDUROI.COM Published on 25/07/2023

Thank you for your feedback Sindy. We are sorry that you were not satisfied with the quality of the paper. We do our best to ensure that the quality of our products is impeccable and we regret that you did not have a satisfactory experience. We are always at your disposal should you wish to discuss other solutions.